Truck Enterprises

To whom it may concern: On November Mr [redacted] brought his truck into our shop for repairsHis complaint was Check Engine Light (CEL) coming onThis was noted on our repair order check sheet which he signedIf he had an engine miss at the time he brought it to us, and wanted us to look at or repair it, it would have been noted on this sheetIt was not noted and he did not mention anything about an engine miss until he picked up his trnckWe diagnosed his CEL per Cummins troubleshooting and determined that the Turbo was faultyAt this time we notified Mr [redacted] with a price of the turbo and replacement timeDiagnostic time was not included in the initial quote as fm1her testing would need to be done after turbo was replacedHe authorized the repairs and we proceeded to replace the turboDuring removal of the turbo we determined that the sector shaft had seized internally on the turbo and this is why the CEL light was onWhile installing the turbo assembly, we attempted to calibrate the old act11ator to the turbo but it would not calibrateWe contacted the customer Mr [redacted] and gave him the price of a new actuator, which he gave us authorization to replaceThe new actuator calibrated and we installed it onto the new turboWe determined that the actuator failed due to the sector shaft being locked up on the turbo causing the gears to strip on the old actuator and not allowing for proper calibrationWe cleared the codes in the Engine Control Module, performed a Regen to determine repairs completeNo Fault codes returnedWhen Mr [redacted] picked his truck up the next morning he informed us that the miss was still thereAt that time we let him know that we repaired the CEL light, as he asked us to doNo mention of a miss was made until he picked up the truckHe said that is why he brought it to usWe informed MrLaundry that he brought it to us for a CEL as was written up on the check sheet that he signedHe told me that he did not have any more money to do any repairsI talked with my shop foreman Joe and he said that he was unaware of an engine miss complaintAt that time I asked him to perform a cylinder cutout test to check the injectorsHe informed me that the test results were ok, no problems foundHe did tell me the overhead did have a rattle to it, but it was cold and typically these engines do rattle until they warm upI asked him to check the overhead valve settings to make sure there was no issueAfter completing this step we determined that there was not an issue with the valvesWe could not duplicate the engine miss issue the customer complained about, other than the rattle, when he picked up his truckI did not bill Mr [redacted] for any of these checks that we did, in which we had about hours laborI feel that we did everything we could to repair his vehicle correctly, and the repairs that were pe1formed did take care of the CEL, which is the reason that he brought us the truck to usRegards, Sean B***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] there was no offer, truck enterprise was told at service desk the truck was running rough so on there diognostics they said it was the turbo.They removed and replaced the turbo it did not fix the problem they refused to take the new turbo off and put the old turbo back on and charged me dollars.I took the truck to another shop, they found a burnt valve and fixed the problem for 2500.00.I don't think truck enterprise did everything they could of???and the truck was miss diognosed wrongI quess the only thing that is going to be resolved is i'll have to never do buissness with truck enterprise agian

To whom it may concern: On November Mr*** brought his truck into our shop for repairsHis complaint was Check Engine Light (CEL) coming onThis was noted on our repair order check sheet which he signedIf he had an engine miss at the time he brought it to us, and
wanted us to look at or repair it, it would have been noted on this sheetIt was not noted and he did not mention anything about an engine miss until he picked up his trnckWe diagnosed his CEL per Cummins troubleshooting and determined that the Turbo was faultyAt this time we notified Mr*** with a price of the turbo and replacement timeDiagnostic time was not included in the initial quote as fm1her testing would need to be done after turbo was replacedHe authorized the repairs and we proceeded to replace the turboDuring removal of the turbo we determined that the sector shaft had seized internally on the turbo and this is why the CEL light was on. While installing the turbo assembly, we attempted to calibrate the old act11ator to the turbo but it would not calibrateWe contacted the customer Mr*** and gave him the price of a new actuator, which he gave us authorization to replaceThe new actuator calibrated and we installed it onto the new turboWe determined that the actuator failed due to the sector shaft being locked up on the turbo causing the gears to strip on the old actuator and not allowing for proper calibrationWe cleared the codes in the Engine Control Module, performed a Regen to determine repairs completeNo Fault codes returnedWhen Mr*** picked his truck up the next morning he informed us that the miss was still thereAt that time we let him know that we repaired the CEL light, as he asked us to doNo mention of a miss was made until he picked up the truckHe said that is why he brought it to usWe informed MrLaundry that he brought it to us for a CEL as was written up on the check sheet that he signedHe told me that he did not have any more money to do any repairsI talked with my shop foreman Joe and he said that he was unaware of an engine miss complaintAt that time I asked him to perform a cylinder cutout test to check the injectorsHe informed me that the test results were ok, no problems foundHe did tell me the overhead did have a rattle to it, but it was cold and typically these engines do rattle until they warm upI asked him to check the overhead valve settings to make sure there was no issueAfter completing this step we determined that there was not an issue with the valvesWe could not duplicate the engine miss issue the customer complained about, other than the rattle, when he picked up his truckI did not bill Mr*** for any of these checks that we did, in which we had about hours laborI feel that we did everything we could to repair his vehicle correctly, and the repairs that were pe1formed did take care of the CEL, which is the reason that he brought us the truck to us. Regards, Sean B***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
there was no offer, truck enterprise was told at service desk the truck was running rough so on there diognostics they said it was the turbo.They removed and replaced the turbo it did not fix the problem they refused to take the new turbo off and put the old turbo back on and charged me dollars.I took the truck to another shop, they found a burnt valve and fixed the problem for 2500.00.I don't think truck enterprise did everything they could of???and the truck was miss diognosed wrongI quess the only thing that is going to be resolved is i'll have to never do buissness with truck enterprise agian

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***
there was no offer, truck enterprise was told at service desk the truck was running rough so on there diognostics they said it was the turbo.They removed and replaced the turbo it did not fix the problem they refused to take the new turbo off and put the old turbo back on and charged me dollars.I took the truck to another shop, they found a burnt valve and fixed the problem for 2500.00.I don't think truck enterprise did everything they could of???and the truck was miss diognosed wrongI quess the only thing that is going to be resolved is i'll have to never do buissness with truck enterprise agian

To whom it may concern:? On November Mr*** brought his truck into our shop for repairsHis? complaint was Check Engine Light (CEL) coming onThis was noted on our repair order check? sheet which he signedIf he had an engine miss at the time he brought it to us, and
wanted us to? look at or repair it, it would have been noted on this sheetIt was not noted and he did not? mention anything about an engine miss until he picked up his trnckWe diagnosed his CEL per? Cummins troubleshooting and determined that the Turbo was faultyAt this time we notified? Mr*** with a price of the turbo and replacement timeDiagnostic time was not included in? the initial quote as fm1her testing would need to be done after turbo was replacedHe authorized? the repairs and we proceeded to replace the turboDuring removal of the turbo we determined? that the sector shaft had seized internally on the turbo and this is why the CEL light was on.? While installing the turbo assembly, we attempted to calibrate the old act11ator to the turbo but it? would not calibrateWe contacted the customer Mr*** and gave him the price of a new? actuator, which he gave us authorization to replaceThe new actuator calibrated and we installed? it onto the new turboWe determined that the actuator failed due to the sector shaft being locked? up on the turbo causing the gears to strip on the old actuator and not allowing for proper? calibrationWe cleared the codes in the Engine Control Module, performed a Regen to determine? repairs completeNo Fault codes returnedWhen Mr*** picked his truck up the next? morning he informed us that the miss was still thereAt that time we let him know that we? repaired the CEL light, as he asked us to doNo mention of a miss was made until he picked up? the truckHe said that is why he brought it to usWe informed MrLaundry that he brought it? to us for a CEL as was written up on the check sheet that he signedHe told me that he did not? have any more money to do any repairsI talked with my shop foreman Joe and he said that he? was unaware of an engine miss complaintAt that time I asked him to perform a cylinder cutout? test to check the injectorsHe informed me that the test results were ok, no problems foundHe? did tell me the overhead did have a rattle to it, but it was cold and typically these engines do? rattle until they warm upI asked him to check the overhead valve settings to make sure there? was no issueAfter completing this step we determined that there was not an issue with the? valvesWe could not duplicate the engine miss issue the customer complained about, other than? the rattle, when he picked up his truckI did not bill Mr*** for any of these checks that we? did, in which we had about hours laborI feel that we did everything we could to repair his? vehicle correctly, and the repairs that were pe1formed did take care of the CEL, which is the? reason that he brought us the truck to us.? Regards,? Sean B***?

To whom it may concern: On November 19 111 2015 Mr. [redacted] brought his truck into our shop for repairs. His complaint was Check Engine Light (CEL) coming on. This was noted on our repair...

order check sheet which he signed. If he had an engine miss at the time he brought it to us, and wanted us to look at or repair it, it would have been noted on this sheet. It was not noted and he did not mention anything about an engine miss until he picked up his trnck. We diagnosed his CEL per Cummins troubleshooting and determined that the Turbo was faulty. At this time we notified Mr. [redacted] with a price of the turbo and replacement time. Diagnostic time was not included in the initial quote as fm1her testing would need to be done after turbo was replaced. He authorized the repairs and we proceeded to replace the turbo. During removal of the turbo we determined that the sector shaft had seized internally on the turbo and this is why the CEL light was on. While installing the turbo assembly, we attempted to calibrate the old act11ator to the turbo but it would not calibrate. We contacted the customer Mr. [redacted] and gave him the price of a new actuator, which he gave us authorization to replace. The new actuator calibrated and we installed it onto the new turbo. We determined that the actuator failed due to the sector shaft being locked up on the turbo causing the gears to strip on the old actuator and not allowing for proper calibration. We cleared the codes in the Engine Control Module, performed a Regen to determine repairs complete. No Fault codes returned. When Mr. [redacted] picked his truck up the next morning he informed us that the miss was still there. At that time we let him know that we repaired the CEL light, as he asked us to do. No mention of a miss was made until he picked up the truck. He said that is why he brought it to us. We informed Mr. Laundry that he brought it to us for a CEL as was written up on the check sheet that he signed. He told me that he did not have any more money to do any repairs. I talked with my shop foreman Joe and he said that he was unaware of an engine miss complaint. At that time I asked him to perform a cylinder cutout test to check the injectors. He informed me that the test results were ok, no problems found. He did tell me the overhead did have a rattle to it, but it was cold and typically these engines do rattle until they warm up. I asked him to check the overhead valve settings to make sure there was no issue. After completing this step we determined that there was not an issue with the valves. We could not duplicate the engine miss issue the customer complained about, other than the rattle, when he picked up his truck. I did not bill Mr. [redacted] for any of these checks that we did, in which we had about 4 hours labor. I feel that we did everything we could to repair his vehicle correctly, and the repairs that were pe1formed did take care of the CEL, which is the reason that he brought us the truck to us. Regards, Sean B[redacted]

Review: I TOOK MY [redacted] TRACTOR TO TRUCK ENTERPRISES BECAUSE IT WAS RUNNING ROUGH AND THE CHECK ENGINE LIGHT WAS ON. AS I EXPLAINED TO THE SERVICE WRITER THE PROMBLEMS WITH THE TRUCK SHE WROTE NOTHING DOWN EXEPT CHECK ENGINE LITE WAS ON. TEI(TRUCK ENTERPRISES)CALL ME AND SAID THERE DIONOSTICS SHOWED THE ACUATOR ON THE TURBO CHARGER WAS BAD AND TOLD ME IT WOLD BE 3800$ FOR A NEW ONE.I ASK HOW MUCH IT WOULD COST TO REMOVE AND REPLACE IT?TEI MECHANIC SAID 4500 WITH LABOR.THEN THAT AFTERNOON JOE THE MECHANIC CALLED AND IT NEEDED A NEW ACUATOR,THE OLD ONE WASN,T CALLIBRATING WITH THE NEW TURBO(I THOUGHT THE ACUATOR WAS THE PROBLEM)IT WILL COST ANOTHER 880$.SO I SAID IF THEY THINK IT NEEDS ONE PUT ONE ON?THEY CALLED ME LATER THAT DAY AND SAID YOUR TRUCK IS DONE.I ASKED WHAT WAS THE TOTAL AND THEY SAID 6800$WOW 2300$ MORE THAN WHAT I WAS QUOTED.THE NEXT MOURNING I WENT AND PAID THE 6800$ STARTED MY TRUCK AND IT RAN WORSE THAN WHEN I TOOK IT TO TEI,WHEN I ASKED HOW THEY WOULD RESOLVE THE PROBLEM THEY SAID THEY SAID THEY THEY WOULD FIGURE OUT WHAT WAS WRONG FREE OF GHARGE.THEY CALLED ME AGAIN AND SAID THEY LOOK AND COULD NOT FIND ANYTHING WRONG BUT IF I WANTED TO GO FARTHER I WOULD HAVE TO PAY.I TOLD THEM I DON,T HAVE NO MORE MONEY,I HAD TO USE 2 CREDIT CARDS TO PAY THE 6800$AND ASKED THEM SENSE THE TURBO DID NOT FIX THE PROBLEM WOULD THEY TAKE THE NEW TURBO BACK OFF AND PUT THE OLD TURBO BACK ON AND I WOULD PAY FOR THE LABOR.THEY SAID NO.NOW I HAVE NO MONEY TO GET MY TRUCK FIXED AND I'M STUCK WITH A 4700$ TURBO THAT I DID NOT NEED?????Desired Settlement: THEY SHOULD HAVE TAKEN THE NEW TURBO OFF AND PUT THE OLD ONE BACK ON AND AND DISTRIBUTED THE 4700$ IN LOCATING AND FIXING THE PROBLEM.SENSE THEY WONT , I SHOULD BE REFUNDED FOR THE LABOR CHARGES AND MY TIME LOST FROM WORK????NOW I WORKED IT OUT WITH ANOTHER SHOP TO FIX MY TRUCK ON PAYMENTS.I DON'T WANT THERE BUSINESS NO MORE

Business

Response:

To whom it may concern: On November 19 111 2015 Mr. [redacted] brought his truck into our shop for repairs. His complaint was Check Engine Light (CEL) coming on. This was noted on our repair order check sheet which he signed. If he had an engine miss at the time he brought it to us, and wanted us to look at or repair it, it would have been noted on this sheet. It was not noted and he did not mention anything about an engine miss until he picked up his trnck. We diagnosed his CEL per Cummins troubleshooting and determined that the Turbo was faulty. At this time we notified Mr. [redacted] with a price of the turbo and replacement time. Diagnostic time was not included in the initial quote as fm1her testing would need to be done after turbo was replaced. He authorized the repairs and we proceeded to replace the turbo. During removal of the turbo we determined that the sector shaft had seized internally on the turbo and this is why the CEL light was on. While installing the turbo assembly, we attempted to calibrate the old act11ator to the turbo but it would not calibrate. We contacted the customer Mr. [redacted] and gave him the price of a new actuator, which he gave us authorization to replace. The new actuator calibrated and we installed it onto the new turbo. We determined that the actuator failed due to the sector shaft being locked up on the turbo causing the gears to strip on the old actuator and not allowing for proper calibration. We cleared the codes in the Engine Control Module, performed a Regen to determine repairs complete. No Fault codes returned. When Mr. [redacted] picked his truck up the next morning he informed us that the miss was still there. At that time we let him know that we repaired the CEL light, as he asked us to do. No mention of a miss was made until he picked up the truck. He said that is why he brought it to us. We informed Mr. Laundry that he brought it to us for a CEL as was written up on the check sheet that he signed. He told me that he did not have any more money to do any repairs. I talked with my shop foreman Joe and he said that he was unaware of an engine miss complaint. At that time I asked him to perform a cylinder cutout test to check the injectors. He informed me that the test results were ok, no problems found. He did tell me the overhead did have a rattle to it, but it was cold and typically these engines do rattle until they warm up. I asked him to check the overhead valve settings to make sure there was no issue. After completing this step we determined that there was not an issue with the valves. We could not duplicate the engine miss issue the customer complained about, other than the rattle, when he picked up his truck. I did not bill Mr. [redacted] for any of these checks that we did, in which we had about 4 hours labor. I feel that we did everything we could to repair his vehicle correctly, and the repairs that were pe1formed did take care of the CEL, which is the reason that he brought us the truck to us. Regards, Sean B[redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[Provide details of why you are not satisfied with this resolution.]

Regards,

there was no offer, truck enterprise was told at service desk the truck was running rough so on there diognostics they said it was the turbo.They removed and replaced the turbo it did not fix the problem they refused to take the new turbo off and put the old turbo back on and charged me 6800.00 dollars.I took the truck to another shop, they found a burnt valve and fixed the problem for 2500.00.I don't think truck enterprise did everything they could of???and the truck was miss diognosed wrong. I quess the only thing that is going to be resolved is i'll have to never do buissness with truck enterprise agian.