This has been the worst experience from any rental car company I have ever had. From start to finish this has been a nightmare. I had the unfortunate encounter with the Las Vegas airport return center that charges for another day for being slightly late even though I had confirmed that my rental was extended. The associate at the counter was completely incompetent, rude, and claimed her 29 years of experience was enough for her to know that nothing can be done. Well, you look like you just started working with about 6 months of experience. I had the pleasure of renting from Sixt with a Cadillac XTS that was the same price and actually had customer service that was pleasant from start to finish. I know where I will be going from now on and recommend anyone else to stay away from HERTZ like the plague.
This has been the worst experience from any rental car company I have ever had. From start to finish this has been a nightmare. I had the unfortunate encounter with the Las Vegas airport return center that charges for another day for being slightly late even though I had confirmed that my rental was extended. The associate at the counter was completely incompetent, rude, and claimed her 29 years of experience was enough for her to know that nothing can be done. Well, you look like you just started working with about 6 months of experience. I had the pleasure of renting from Sixt with a Cadillac XTS that was the same price and actually had customer service that was pleasant from start to finish. I know where I will be going from now on and recommend anyone else to stay away from HERTZ like the plague.