Trucks Max USA

I am rejecting this response because: the dealership told us in our first conversation after we purchased the truck and it wasn't running correctly that they had a file on our truck and there had been work done to it beforeThey are refusing to give me the file to see what was actually worked on before we purchased the trucklast month after my husband picked up the truck when they had their mechanic clean the Last month after my husband picked up the truck when they had their mechanic clean the filter they told him that they replace the filter, not just cleaned it as he is stating in his responseMy husband drove it from Manteca to Tracy and the check engine light was on and the dealership would not answer his phone callsI asked [redacted] last week for the name of the mechanic in Atwater so that I could ask the mechanic what work he has done to it previously [redacted] said well we didn't take it to the same mechanic so I'll have to get a hold of themSo that tells me that there was previous work done before we purchased the truckIn good faith and honesty I think that they should help us with the cost of repairing the truck per the Ford service department reportI asked [redacted] last week for the name of the mechanic in Atwater so that I could ask the mechanic what work he has done to it previously [redacted] said well we didn't take it to the same mechanic so I'll have to get a hold of themSo that tells me that there was previous work done before we purchased the truckIn good faith and honesty I think that they should help us with the cost of repairing the truck her the Ford service department reportIf they do not want to help us with the cost, and they feel they sold me a working truck then why won't they buy it back from me and see for themselves that it is not a running truck

Tell us why here...WE AT TRUCKSMAXUSA HAVE BEEN VERY CONSIDERATE TO MS.CARTER'S NEEDS.I HAVE DONE EVERYTHING ASKED BYE MSCARTER ,HOWEVER I CAN NOT MNAKE THIS VEHICLE A BRAND NEW CAR.SHE WAS OFFERED A SERVICE PLAN ON THIS VEHICLE WHICH SHE DECLINED!THE VEHICLE WAS PURCHASED AS-ISWE HAVE TRIED TO BE
ACCOMIDATING CONCERNING THIS MATTER

I am rejecting this response because: I would like for your company to buy this truck back from me or pay for the cost to repair it per Ford Service departments findingsIf its "goodwill" then stand behind a product you are sellingFind *** and collect the commission back from him that he got on selling us a lemon truckI've read several reviews after the fact on your business, and they are not good onesI wish I would have done this beforehand because I'll never do business with a fraud company again

david Sanchez is who looked at truck 209-355-36063514 atwater blvd atwater ca 95301

truck was sold as is no warranty what so ever, I did a good will repair and had the trucked my a mechanic in atwater they cleaned the filter truck was running great husband picked up trucdk drove fine on it truck was purchased with out no warranty

I am rejecting this response because: the...

dealership told us in our first conversation after we purchased the truck and it wasn't running correctly that they had a file on our truck and there had been work done to it before. They are refusing to give me the file to see what was actually worked on before we purchased the truck. last month after my husband picked up the truck when they had their mechanic clean the Last month after my husband picked up the truck when they had their mechanic clean the filter they told him that they replace the filter, not just cleaned it as he is stating in his response. My husband drove it from Manteca to Tracy and the check engine light was on and the dealership would not answer his phone calls. I asked [redacted] last week for the name of the mechanic in Atwater so that I could ask the mechanic what work he has done to it previously. [redacted] said well we didn't take it to the same mechanic so I'll have to get a hold of them. So that tells me that there was previous work done before we purchased the truck. In good faith and honesty I think that they should help us with the cost of repairing the truck per the Ford service department report. I asked [redacted] last week for the name of the mechanic in Atwater so that I could ask the mechanic what work he has done to it previously. [redacted] said well we didn't take it to the same mechanic so I'll have to get a hold of them. So that tells me that there was previous work done before we purchased the truck. In good faith and honesty I think that they should help us with the cost of repairing the truck her the Ford service department report. If they do not want to help us with the cost, and they feel they sold me a working truck then why won't they buy it back from me and see for themselves that it is not a running truck.

WELL TRUCK WAS PURCHASED AS IS [redacted] IS NO LONGER IN THIS BUSINESS I CAME IN TWON MONTHS AGO I TRIED SOLVING THIS ISSUE AND TOOK TRUCK ON A GOODWILL TO CKECK IT AND SHOP FOUND CLOUGED EXHAUST FILTER I CANT MAKE ANY USED CAR NEW I DEFENITLY YTRYIED ON A GOODWILL CAUSE TO HELP ON SOMETHING I WANST INVOLVED TRUCK WAS SOLD AS IS LIKE I SAID BEFORE IT WAS AS A GOODWIILL CUASE CUSTOMER WAS NEVER CHARGED TO GET THAT DONE IT CAME OUT MY POCKET NOT DEALERS POCKET

Company states: Customer would need to contact Low bell financial to have their loan modified. We only sell cars and loan issues are done through the bank.

I am rejecting this response because:I paid 3500. 00  down payment to Car Max.. I don'tBelieave that crap. Low Bell is saying to contact Car Max

Review: I recently purchased a vehicle from this dealership and was promised a service repair among other new client amenities then when it came time for said services to be rendered I was talked to EXTREMELY poorly and made to feel like I am wrong for asking them to uphold what they promised when I bought my car! The owner named [redacted] (he withheld his last name) is by far the rudest person I've EVER met and I'm 68 my 40 year old daughter was with me and witnessed how I was spoken to and also she was there with my 19 year old grandson who also heard the promises of services and needed repairs which were not taken care of as promised! I have done more research on this business and found MANY other complaints against the owner and some of the same issues as I've had with these people please help me resolve my issues I'm a 68 year old lady with disabilities and this place has put my health at risk since I need a car to get back and forth to my doctors apointmentDesired Settlement: If the owner is not willing to hold up his end of a contract he should not have a business license to scam more money from unsuspecting older women who live on social security Thank you

Business

Response:

Tell us why here...WE AT TRUCKSMAXUSA HAVE BEEN VERY CONSIDERATE TO MS.CARTER'S NEEDS.I HAVE DONE EVERYTHING ASKED BYE MS. CARTER ,HOWEVER I CAN NOT MNAKE THIS VEHICLE A BRAND NEW CAR.SHE WAS OFFERED A SERVICE PLAN ON THIS VEHICLE WHICH SHE DECLINED!THE VEHICLE WAS PURCHASED AS-ISWE HAVE TRIED TO BE ACCOMIDATING CONCERNING THIS MATTER.

Review: I purchased a 05 Magnum from the company the vehicle had no radio they agreed to put one in the second day having the vehicle the catalyic converter went out costing $600.00 I notified the car lot. they agreed to fix it. they were trying to finance me. I contacted another finance company and they said they worked with that company before and I was being over charged in fees & charges.. the dealership was scandaling me. so I requested my money back weeks & weeks. went on & they kept giving me the run around and nothing. I told them I wasnt going to provide any more documentation I demanded my money a month later they I had no tag service engine light on no took my vehicle & no money was returned. they didnt fix it. they kept giving me the run around I would call them 3 or 4 times a week and they would always say they would call me back and did not. I spent a lot of money in one month driving alone due to the problem they kept saying they would fix and didnt. they were trying to wait until the finance company financed me so I would be stuck in a loan with a ragady broke down vehicle, I asked to speak with the owner he lied and told me he was only the general manager so I went to small claims & said he was the owner. they lied to me. they are bad businessDesired Settlement: They can take my care not amount which was $350.00 but I want the rest of my deposit (down payment) so I can purchase a vehicle from a honest dealership which would be $1350.00

I agree to 1st month car note of $350.00 the remainder I want back of $1350.00

Review: I purchased a care from Truck Max USA in 02/2013- 2005 Audi s4 3500.00 was my down payment.I resently checked my Credit Report over the weekend I was advised that my car loan w/Low Bell is for 18000.00 how is it the car was only 9999.00 with check engine problems and they did an 18000.00 loan with out me knowing. My twin sister has the same issue with these people, they sold her an Audi that is a Lemon with engine problems. Please contact us, we also referred a family member not knowing all of this, three weeks ago, her car was 8000.00 the bank contacted her saying her loan is for 14000.00Desired Settlement: I would like my Car Loan redone, and my down payment back. 18000+3500 21500 thats not fair, I would have never taken the car had I known they would get over like this. please help me.

Business

Response:

Company states: Customer would need to contact Low bell financial to have their loan modified. We only sell cars and loan issues are done through the bank.

Consumer

Response:

I am rejecting this response because:I paid 3500. 00 down payment to Car Max.. I don'tBelieave that crap. Low Bell is saying to contact Car Max

Review: I bought a 2005 bmw 330i on 5/25/14 it had the airbag light on and I had to buy new tires because wires were showing on the set it had when purchased. the next day 5/26/14 is when we bought the tires from [redacted] in manteca along with a alignment, and the alignment could not be fixed completely because the adjustments were maxed out and we needed camber/caster adjustments for the front and rear of the car. The same day after we go back to the dealership and tell the owner that we had to buy new tires and that it needed parts to fix the alignent. He promised us that he would have that taken care of along with the airbag light on I just needed to leave it so there mechanic could fix the car. on 5/27/14 after work I dropped off the car at 630pm and was told the car would be ready thursday afternoon 5/29/14 thursday rolls around and I havent recieved any calls so around 1pm I call for the status of the car and call went to voicemail. I show up at 530pm and the car was not there. I asked [redacted] the only worker there what happen with my car and he told me it was waiting for parts that came in at 4pm and the car wasnt ready. I gave them a day to have it ready and when I recieve the vehicle on friday 5/30/14 the airbag light is disabled my horn no longer works or any controls on the steering wheel and my hood latch is broken. I had the alignment checked at my work on 5/31/14 and it was not fixed I was furiated. I took the car back that same day and told them im not taking the car with shady repairs. they didnt offer me my money back but said I could pick another car.I was not happy with that option but I ended choosing a 03 nissan altima it had a service engine soon light on and was told by [redacted] it was on because it needed an oil change. they wrote that on the paperwork that it needed an oil change. I brought it monday 5/2/14 for the oil change. when I got the car back the light was still on and I had it checked at work and it had a p0420 code could you please call me I have no more spaceDesired Settlement: I gave the dealer the option to return my money I left the car at there lot and I will not take it back they sold me a car with a bad catalytic converter and lied and said it was an oil change light. this is in violation of my implied warranty of merchantability, the car has a major defect, its not reasonably fit for driving and I have had neither car for more than a day or two with out having problems. I went with good face and tried working with them and now there doing this to me.

Review: These people sold me a car that had so many mechanical issues on my way home the check engine light came on 2 days latter it cost me $900 to fix took it in to the shop they said that the water reservoir for the windshield washer fluid was broken you put water in and it came just as fast how can you not now when the warning light is always and the worst part is I bought it from the owner not just some one who traded it in he claimed he didn't know and promised me not a problem I will fix it! I called for 2 weeks and it was always an excuse we ordered the part still not in we will call you when it gets here or so conveniently when I call the boss is never in! The employees said we will talk to him and call you back and they never do! 5 days after purchase the tires were so bad they blew out on the freeway cost me another $700 for new tires and the other damage the blow out cost broke tail lights and the huge dent. These people don't stand up to there word. They didn't even smog the car before they put it out on the lot for the DMV registration. They just threw it out there for the next poor sucker to come along and take it off there hands."BAD BUSSINESS PRACTICE"

Product_Or_Service: 2001 Chevy Tahoe

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want them to fix my windshield washer reservoir like promised stop ignoring me and making promises that they don't intend to keep!

Business

Response:

Initial Business Response

Contact Name and Title: [redacted] = GEN MAN.

Contact Phone: XXX-XXX-XXXX

Contact Email: [redacted]@yahoo.com

WE APOLOGIZE FOR THIS MATTER.

WE LIKE TO LET Revdex.com KNOW THAT SINCE THE BEGINING OF THE DEAL WE DISCOUNTED ABOUTH $ 1,000.00 FROM THE ORIGINAL PRICE AND WE IGNORE THAT THAT VEHICLE HAD ANY ISUES, THE MECANIC SHOP THAT INSPECT THE AUTOMOBILE DID NOT MENTION THAT THE WINDSHIEL WATHER RESERVOIR WAS LEAKING, HOWEVER WE PROMISE OUR VALUABLE COSTUMER THAT WE WILL ORDER ONE AND WE WILL INSTAL IT AT NO COST,

THE PART WAS IN BACK ORDER FROM THE DRALER WE NORMALY ORDER IT SO IT TOOK US A LITTLE LONGER TIME TO GET IT.

HOWEVER THE ISUE ITS BEING TAKEING CARE OF AND

WE APOLIGIZE FOR ANY INCONVINIENCE OUR VALUABLE CUSTOMER PASS [redacted]

Final Consumer Response

(The consumer indicated he/she ACCEPTED the response from the business.)

After receiving notice from the Revdex.com the dealership contacted me and was more than willing to do what ever necessary to correct the problem so thank you for that the problem was being ignored after calling for weeks and never getting a response, but again they did repair the problem.

Review: bought a car and within 3 weeks the car stalled - check engine light came on and the dealer does not want to cooperate with getting it fixed.also note that the finance mgr. [redacted] called and said I needed to bring in an extra $600 then a few days later said just $400 because the bank noticed a break in his employment (2 months) so I called my dad and he called Gaberal and [redacted] told him the same thing that the bank was asking for it not the car lot - so my dad called the bank and they said that they had already paid the car lot (trucks max) and were not asking for more money and not to pay them a penny more, that is extortion in my book.Desired Settlement: complete down payment money back for the car, tow service and diagnostic cost for auto mechanic.

Business

Response:

MR.[redacted] and Trucks USA have come to an arrangement as to the money owed by Mr. [redacted]. Mr. [redacted] gave us bad financial information cutting back the original contract amount. We have since spoke to Mr. [redacted] and father and came to an arrangement we all can agree with. Thank you