The Foreman does give the revised written estimate to the customer and explains the process prior to loading to avoid these types of issues, as was done on this move The company offered the customer its final settlement to close the Revdex.com complaint, which was $which if is accepted will be mailed to customer, once the Revdex.com complaint is resolved
This was a company paid move, the company just TODAY, paid the remaining balance for this move There is no way we could have delivered the items before this payment was made, thus this complaint is baseless and unnecessary The items have been dispatched as soon as the payment was made and should still be arriving within the time frame requested
Mr [redacted] , We do apologize if there was any miscommunication with the moving consultant prior to your move day, we strive to give all information over the phone as possible The disputed information is on the order of service we send out to the customer, that details all of the charges, such as the 3% convenience fee, which is charged if a customer elects to pay by CC (we do not collect this fee, the cc merchant does) Furthermore, the travel time fee, is the time that it takes the crew and truck to get to a move location and back to our office and is added on top of the total labor time it take the crew to complete the moving job We do also offer, hourly rates that included all packing supplies and materials, in your package, all packing supplies and materials are additional on move day This is also explained on the order of service and on the phone I do apologize about any mis communication with our moving consultant We both agreed during our phone conversation that the crew did a wonderful job moving your household goods which is what we love doing best
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they failed to disclose the important second binding estimate that I signed half way through the loading process when the foreman had all the items to go on the truckThis second binding estimate given and signed for on site is the price I agreed upon, which included te piano handling and difference in inventory and therefore I think the company to be fair should stick to that, instead of giving me a totally different bill an hour later! Regards, [redacted]
Thank you for your feedback in regards to your experience The issue will be looked at in more details as we strive to be in touch with our customers for delivery information The delivery schedule does begin from the FFDD (first available delivery date) and the items for smaller jobs do go on a larger truck going to the same direction so we can get as much of a discount to our customers We do apologize from management for the lack of communication, delivery schedules for smaller shipments are unkown weeks in advance of the delivery schedules We do look forward to working with you in the future and it seems like you were happy with the actual move and movers and less with the communication from customer service and dispatch and we do apologize for that and we will look into it further to see what can be done to avoid these type of situations in the futureAlso, a manager will call you to discussManagementTrucks On Call Moving Inc
***, The reason for the delay in payment was due to the fact that the credit card which the deposit was originally taken from, was closed due to fraud activityI understand you are waiting for the refund but we had to manually send out a checkI know it is taken a bit of time, but we are working on it with priority to refund you this deposit as soon as possible
[redacted] ,The quote which you have received is exactly it, a quote It was based on the inventory provided to our estimator Throughout the planning process, we do a quality assurance call with the customer before the move to make sure all of the inventory given is correctThere were additional items which were not on our list, thus the priced increased by $which is less than 10% of the estimate The boxes were not the issue but the combination of the furniture and boxes is what we count towards the estimated space This was all given to the person at the pick up location, which you were not present at the time, of course you were present on the delivery side After a phone call, you requested that we send you another truck to pick up the remaining items which were refused to be loaded on move date for no additional charge, which of course we could not accommodate as you were traveling over 2-hours to your new location We sincerely apologize that you are not happy with paying more money for your move, however, we cannot offer any refund as the move was completed by the crew The revised estimate was given to you on delivery, and was signed by your spouse on the the pick up location If you need another copy, please contact our office, we will be glad to send you another copy
My fiance and I where moving to Colorado, and we decided that we would go with this company to have our move taken care of The quote was wiour price range and everything seemed to be going well We were quoted to be picked up and moved out by the 11th, with a three day grace period, from the 9th through the 11thWaited and waited for the movers today to show up, and lucky us, no one cameWe called the company multiple times, and finally spoke to a manager who had no idea what she was doing Total incompetence and told me that their company would not be coming AT ALL and we would get our deposit back I asked her how in the world she could run a company this way, and how exactly we were supposed to get our stuff out there since this was obviously the ONLY moving company that we bookedShe said, and I quote; "that's not my problem"DO NOT book with this company if you actually want them to show up and move your items Bunch of hacks that will not do anything for the customer even though you put money down to guarantee a move out Go with someone else if you want your move to go well
The Foreman does give the revised written estimate to the customer and explains the process prior to loading to avoid these types of issues, as was done on this move The company offered the customer its final settlement to close the Revdex.com complaint, which was $which if is accepted will be mailed to customer, once the Revdex.com complaint is resolved
This was a company paid move, the company just TODAY, paid the remaining balance for this move There is no way we could have delivered the items before this payment was made, thus this complaint is baseless and unnecessary The items have been dispatched as soon as the payment was made and should still be arriving within the time frame requested
Mr [redacted] , We do apologize if there was any miscommunication with the moving consultant prior to your move day, we strive to give all information over the phone as possible The disputed information is on the order of service we send out to the customer, that details all of the charges, such as the 3% convenience fee, which is charged if a customer elects to pay by CC (we do not collect this fee, the cc merchant does) Furthermore, the travel time fee, is the time that it takes the crew and truck to get to a move location and back to our office and is added on top of the total labor time it take the crew to complete the moving job We do also offer, hourly rates that included all packing supplies and materials, in your package, all packing supplies and materials are additional on move day This is also explained on the order of service and on the phone I do apologize about any mis communication with our moving consultant We both agreed during our phone conversation that the crew did a wonderful job moving your household goods which is what we love doing best
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because: they failed to disclose the important second binding estimate that I signed half way through the loading process when the foreman had all the items to go on the truckThis second binding estimate given and signed for on site is the price I agreed upon, which included te piano handling and difference in inventory and therefore I think the company to be fair should stick to that, instead of giving me a totally different bill an hour later! Regards, [redacted]
Thank you for your feedback in regards to your experience The issue will be looked at in more details as we strive to be in touch with our customers for delivery information The delivery schedule does begin from the FFDD (first available delivery date) and the items for smaller jobs do go on a larger truck going to the same direction so we can get as much of a discount to our customers We do apologize from management for the lack of communication, delivery schedules for smaller shipments are unkown weeks in advance of the delivery schedules We do look forward to working with you in the future and it seems like you were happy with the actual move and movers and less with the communication from customer service and dispatch and we do apologize for that and we will look into it further to see what can be done to avoid these type of situations in the futureAlso, a manager will call you to discussManagementTrucks On Call Moving Inc
***, The reason for the delay in payment was due to the fact that the credit card which the deposit was originally taken from, was closed due to fraud activityI understand you are waiting for the refund but we had to manually send out a checkI know it is taken a bit of time, but we are working on it with priority to refund you this deposit as soon as possible
[redacted] ,The quote which you have received is exactly it, a quote It was based on the inventory provided to our estimator Throughout the planning process, we do a quality assurance call with the customer before the move to make sure all of the inventory given is correctThere were additional items which were not on our list, thus the priced increased by $which is less than 10% of the estimate The boxes were not the issue but the combination of the furniture and boxes is what we count towards the estimated space This was all given to the person at the pick up location, which you were not present at the time, of course you were present on the delivery side After a phone call, you requested that we send you another truck to pick up the remaining items which were refused to be loaded on move date for no additional charge, which of course we could not accommodate as you were traveling over 2-hours to your new location We sincerely apologize that you are not happy with paying more money for your move, however, we cannot offer any refund as the move was completed by the crew The revised estimate was given to you on delivery, and was signed by your spouse on the the pick up location If you need another copy, please contact our office, we will be glad to send you another copy
My fiance and I where moving to Colorado, and we decided that we would go with this company to have our move taken care of The quote was wiour price range and everything seemed to be going well We were quoted to be picked up and moved out by the 11th, with a three day grace period, from the 9th through the 11thWaited and waited for the movers today to show up, and lucky us, no one cameWe called the company multiple times, and finally spoke to a manager who had no idea what she was doing Total incompetence and told me that their company would not be coming AT ALL and we would get our deposit back I asked her how in the world she could run a company this way, and how exactly we were supposed to get our stuff out there since this was obviously the ONLY moving company that we bookedShe said, and I quote; "that's not my problem"DO NOT book with this company if you actually want them to show up and move your items Bunch of hacks that will not do anything for the customer even though you put money down to guarantee a move out Go with someone else if you want your move to go well