[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
To whom it may concern:Please find below our details on this complaint, a summary of charges at the end and we have attached the final walkthrough documents including all the pictures on record.Revdex.com Case # [redacted] - Camden Properties Trust Customer Information: [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I had been living at Camden for months and the time to move out had comePrior to moving out,Management: A lease violation was extended to [redacted] , sole registered resident in unit ***, about an unauthorized resident After months of persistence we convinced Mr [redacted] that he could not continue to keep his granddaughter [redacted] without proper registration Mr [redacted] did not wanted to stay as part of the lease and at the same time he wanted to have his granddaughter stay in the lease by herself [redacted] was approved with conditions due to credit issues and needed to present a guarantor or a security deposit Once the conditional approval was fulfilled [redacted] was added to the lease as the sole resident by a lease revision on 7/19/16.I had advised the property manager Oscar, that there was a wood plank in my living room floor that needed to be replaced because there was a scratch on it and it was not from me.Management: Mr [redacted] took possession of apartment [redacted] on moday 12/17/yet no news of a damage planks was reported at move-in.At the time, he said he would send maintenance to come take a look at it, but no one ever did.Management: On 1/19/a work order about lifting planks and scratched planks was received; our maintenance technician replaced the loose planks and explained to resident that the other scratch planks are damage that needs to be billed to the resident because this deep gauges were not there at move-in, these damaged planks were replaced after resident moved out and the former resident was charged $25.00The day of move out, I moved everything out the apartment, and left maybe trash bags in the house along with other things I did not wantThe house was not dirty like the management said it wasOn my final statement that I received, I am being charged a pet treatment fee because of a "stain" that was underneath the carpetI do not understand why if I had already paid $for a pet deposit that was non refundable and $that is.Management: A pet lease violation was extended to [redacted] for unauthorized pets and later she fulfilled the Pet agreement (signing pet addendum); Mrs [redacted] registered two pets for which she was required to pay $pet fee per pet (total $600), pet deposit of $per pet (total $600) and a $per pet rent (monthly) The Pet fee and the pet rents do not pay for pet damage; we require that all Pet Owner’s bring house broken pets to prevent damage Also, the pictures taken clearly show the amount of trash or unwanted things left behind and the pet damage found; these items were charged as follows: Pet Treatment of apartment $95, floor heavy cleaning $40, planks replaced $these items combined were $160.00That is the reason why there is a deposit so in case they needed to change the carpet, so to be charged a second time for this is not rightAlso, they stated it was a "red stain" but the picture clearly shows no sign of red and it was "underneath" the carpetSo in order to know, they needed to remove the carpet completelySo if the complex already knew they were going to change the carpet, then why charge me for it.Management: The carpet was lifted to see the damage and re-stretched in placeI previously lived at this complex back in 2012-and the same thing happened with being charged a high amount for "supposedly damages" that did not seem to be the right amountI feel like this business is taking advantage of people and their deposits givenThey will charge any amount just to deduct from a deposit that was leftThis is why I did not want to leave a deposit to begin with because I already knew this would happenI feel this needs to end because based upon the websites reviews of this company, they are well known for scamming people for their money through the deposits that are placed.Management: We delivered an excellent product and that is why our residents moin the first place Our property does not assume resident’s damages as stated on the lease agreement Residents are entrusted with a high quality apartment and agree to upkeep the property; if there are damages due to resident’s negligence we will assess the charges to the resident’s account.Not to mention the amount of robberies that take placeMy house was robbed in May and I went to the police station to get the report of the complex and apparently there had been a robbery just a month or two before and the management put cameras in the back of the complex only because I made it a big deal and brought it to there attention that something needs to be done to provide safety and relief for residents.Management: Crime is present in all areas of town, it is a potential risk for everyone regardless of location or time; we have planned to continue to add new security monitoring reason why the third set of cameras was installed because it was decided in the previous year’s budget of property improvements.If the management was aware of these break ins, then why not do something soonerThe cameras aren't even placed in the very back of the complexThe residents pay a lot of money in a place they are suppose to feel safe and instead I felt afraid because no security on site or cameras at the time to alarm burglars that there is security camerasThe management in this company needs to change and this needs to stop soon.Management: Cameras are only deterrents of crime, they do not stop crime Safety begins with the resident’s behavior, resident’s must screen who they invite into their apartments, residents must use the alarm system we have pre-installed in each apartment as an additional deterrent for break in, residents are invited to participate in our safety meetings to ensure they remain updated with police advice for their protection and their belongingsManagement: In summary, from the $unit deposit and the $pet deposits for a total deposit of $725.00; the following charges were assessed to the final account statement:$last water bill$for bags of trash and heavy cleaning throughout the apartment$pet treatment of apartment $95, floor heavy cleaning $40, planks replaced $25___________$Total charges at move-out $deposit -$charges at move-out=$refund sent to former resident Per our review of Mrs [redacted] ***’s account all supporting information concludes the charges were a fair assessment of the damages found and requires no modification See attached photos and final walkthrough documentation (notice the sheetrock repairs were not charged)Best Regards, The Camden Whispering Oaks ManagementComplaint Product/Service: Resident Purchase Date: 3/22/Problem Occurred: 5/22/Model: Account Number: Order Number: Talked to Company: 5/22/Talked to Company (2nd): 5/23/Talked to Company (3rd): 5/27/Name of Salesperson: Oscar Purchase Price: $Disputed Amount: $Desired Settlement: $(This is the balance they took out from my pet deposit that I should've been returned in full) If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the pageAttachments for mailed complaints are enclosedTell us why here
Thank You so much for your feedback, Our goal is to provide Living Excellence to all our residentsBefore we received this notice, we had concussed the carpet repair charges and revised the finial account statementWe did however have to replace the carpet and we will absorb the costIt is our goal to have satisfied residents as well as former residentsWe are working diligently to make sure future experiences better at move outThank You
Camden Brickell’s residents receive a telecommunications package of Comcast internet, video, and equipment for a rate of $per month which reflects an approximate 47% savings from Comcast’s retail rates Camden entered into what is known as a “bulk services agreement” with Comcast for these services and this agreement requires that Comcast repair, replace and maintain the inside wiring related to these provided services Comcast recently surveyed Camden Brickell at our request and developed an action plan to alleviate any wiring issues currently impeding our residents from receiving the servicesCamden approved the Comcast-proposed repairs which are expected to be completed by Comcast within the next few monthsWhile the wiring upgrades will improve the reliability of the services, they are not the root cause for recent service interruptions The bulk of the issues impacting the community are the result of problems with Comcast’s downstream power partner, Florida Power and Light (FPL) The equipment and lines supporting the Comcast services to Camden Brickell are located in an area where there is currently significant construction activity Despite Comcast’s efforts to prevent outages associated with construction, a number have occurred The majority of the work in and around the power supply has been completed and the periodic short term outages have dissipated Camden has been regularly meeting with Comcast about the internet outages at Camden Brickell and has escalated all resident issues to the Comcast corporate offices The prior fixes by Comcast have included generators to compensate for lack of power and unfortunately each solution presented by Comcast has not completely solved the permanent power supply to their equipment Camden and Comcast are meeting this week to develop the plan to repair and replace any wiring that needs upgrading and discuss alternative methods for delivering telecommunication services to our residents
We have already reached out to [redacted] to communicate our resolutionWhen we cancelled his application, he was notified via email that any funds already paid would be forfeitedHowever, we have agreed to waive the outstanding balance on his account from the returned payments Thank you
I spoke to [redacted] on Friday, October 13th and the 18th of October after he left a voice mail around 9:45am I let [redacted] *** know that pest control was coming was scheduled to treat his apartment home and around his building on the ground level After the Tech treated both in and outside the perimeter building I asked if he seen any evidence of fire ants and he said he did not see any mounds of ants outside or around the building or any inside the apartment home but still treated both We did add weather striping on his patio door where he felt the were coming inside 9/28/ We will continue to monitor and follow up with [redacted] to make sure that the issue has been resolved
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me
To whom it may concern:Please find below our details on this complaint, a summary of charges at the end and we have attached the final walkthrough documents including all the pictures on record.Revdex.com Case # [redacted] - Camden Properties Trust Customer Information: [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] The details of this matter are as follows:Complaint Involves: Billing or Collection Issues Customer’s Statement of the Problem: I had been living at Camden for months and the time to move out had comePrior to moving out,Management: A lease violation was extended to [redacted] , sole registered resident in unit ***, about an unauthorized resident After months of persistence we convinced Mr [redacted] that he could not continue to keep his granddaughter [redacted] without proper registration Mr [redacted] did not wanted to stay as part of the lease and at the same time he wanted to have his granddaughter stay in the lease by herself [redacted] was approved with conditions due to credit issues and needed to present a guarantor or a security deposit Once the conditional approval was fulfilled [redacted] was added to the lease as the sole resident by a lease revision on 7/19/16.I had advised the property manager Oscar, that there was a wood plank in my living room floor that needed to be replaced because there was a scratch on it and it was not from me.Management: Mr [redacted] took possession of apartment [redacted] on moday 12/17/yet no news of a damage planks was reported at move-in.At the time, he said he would send maintenance to come take a look at it, but no one ever did.Management: On 1/19/a work order about lifting planks and scratched planks was received; our maintenance technician replaced the loose planks and explained to resident that the other scratch planks are damage that needs to be billed to the resident because this deep gauges were not there at move-in, these damaged planks were replaced after resident moved out and the former resident was charged $25.00The day of move out, I moved everything out the apartment, and left maybe trash bags in the house along with other things I did not wantThe house was not dirty like the management said it wasOn my final statement that I received, I am being charged a pet treatment fee because of a "stain" that was underneath the carpetI do not understand why if I had already paid $for a pet deposit that was non refundable and $that is.Management: A pet lease violation was extended to [redacted] for unauthorized pets and later she fulfilled the Pet agreement (signing pet addendum); Mrs [redacted] registered two pets for which she was required to pay $pet fee per pet (total $600), pet deposit of $per pet (total $600) and a $per pet rent (monthly) The Pet fee and the pet rents do not pay for pet damage; we require that all Pet Owner’s bring house broken pets to prevent damage Also, the pictures taken clearly show the amount of trash or unwanted things left behind and the pet damage found; these items were charged as follows: Pet Treatment of apartment $95, floor heavy cleaning $40, planks replaced $these items combined were $160.00That is the reason why there is a deposit so in case they needed to change the carpet, so to be charged a second time for this is not rightAlso, they stated it was a "red stain" but the picture clearly shows no sign of red and it was "underneath" the carpetSo in order to know, they needed to remove the carpet completelySo if the complex already knew they were going to change the carpet, then why charge me for it.Management: The carpet was lifted to see the damage and re-stretched in placeI previously lived at this complex back in 2012-and the same thing happened with being charged a high amount for "supposedly damages" that did not seem to be the right amountI feel like this business is taking advantage of people and their deposits givenThey will charge any amount just to deduct from a deposit that was leftThis is why I did not want to leave a deposit to begin with because I already knew this would happenI feel this needs to end because based upon the websites reviews of this company, they are well known for scamming people for their money through the deposits that are placed.Management: We delivered an excellent product and that is why our residents moin the first place Our property does not assume resident’s damages as stated on the lease agreement Residents are entrusted with a high quality apartment and agree to upkeep the property; if there are damages due to resident’s negligence we will assess the charges to the resident’s account.Not to mention the amount of robberies that take placeMy house was robbed in May and I went to the police station to get the report of the complex and apparently there had been a robbery just a month or two before and the management put cameras in the back of the complex only because I made it a big deal and brought it to there attention that something needs to be done to provide safety and relief for residents.Management: Crime is present in all areas of town, it is a potential risk for everyone regardless of location or time; we have planned to continue to add new security monitoring reason why the third set of cameras was installed because it was decided in the previous year’s budget of property improvements.If the management was aware of these break ins, then why not do something soonerThe cameras aren't even placed in the very back of the complexThe residents pay a lot of money in a place they are suppose to feel safe and instead I felt afraid because no security on site or cameras at the time to alarm burglars that there is security camerasThe management in this company needs to change and this needs to stop soon.Management: Cameras are only deterrents of crime, they do not stop crime Safety begins with the resident’s behavior, resident’s must screen who they invite into their apartments, residents must use the alarm system we have pre-installed in each apartment as an additional deterrent for break in, residents are invited to participate in our safety meetings to ensure they remain updated with police advice for their protection and their belongingsManagement: In summary, from the $unit deposit and the $pet deposits for a total deposit of $725.00; the following charges were assessed to the final account statement:$last water bill$for bags of trash and heavy cleaning throughout the apartment$pet treatment of apartment $95, floor heavy cleaning $40, planks replaced $25___________$Total charges at move-out $deposit -$charges at move-out=$refund sent to former resident Per our review of Mrs [redacted] ***’s account all supporting information concludes the charges were a fair assessment of the damages found and requires no modification See attached photos and final walkthrough documentation (notice the sheetrock repairs were not charged)Best Regards, The Camden Whispering Oaks ManagementComplaint Product/Service: Resident Purchase Date: 3/22/Problem Occurred: 5/22/Model: Account Number: Order Number: Talked to Company: 5/22/Talked to Company (2nd): 5/23/Talked to Company (3rd): 5/27/Name of Salesperson: Oscar Purchase Price: $Disputed Amount: $Desired Settlement: $(This is the balance they took out from my pet deposit that I should've been returned in full) If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the pageAttachments for mailed complaints are enclosedTell us why here
Thank You so much for your feedback, Our goal is to provide Living Excellence to all our residentsBefore we received this notice, we had concussed the carpet repair charges and revised the finial account statementWe did however have to replace the carpet and we will absorb the costIt is our goal to have satisfied residents as well as former residentsWe are working diligently to make sure future experiences better at move outThank You
Camden Brickell’s residents receive a telecommunications package of Comcast internet, video, and equipment for a rate of $per month which reflects an approximate 47% savings from Comcast’s retail rates Camden entered into what is known as a “bulk services agreement” with Comcast for these services and this agreement requires that Comcast repair, replace and maintain the inside wiring related to these provided services Comcast recently surveyed Camden Brickell at our request and developed an action plan to alleviate any wiring issues currently impeding our residents from receiving the servicesCamden approved the Comcast-proposed repairs which are expected to be completed by Comcast within the next few monthsWhile the wiring upgrades will improve the reliability of the services, they are not the root cause for recent service interruptions The bulk of the issues impacting the community are the result of problems with Comcast’s downstream power partner, Florida Power and Light (FPL) The equipment and lines supporting the Comcast services to Camden Brickell are located in an area where there is currently significant construction activity Despite Comcast’s efforts to prevent outages associated with construction, a number have occurred The majority of the work in and around the power supply has been completed and the periodic short term outages have dissipated Camden has been regularly meeting with Comcast about the internet outages at Camden Brickell and has escalated all resident issues to the Comcast corporate offices The prior fixes by Comcast have included generators to compensate for lack of power and unfortunately each solution presented by Comcast has not completely solved the permanent power supply to their equipment Camden and Comcast are meeting this week to develop the plan to repair and replace any wiring that needs upgrading and discuss alternative methods for delivering telecommunication services to our residents
We have already reached out to [redacted] to communicate our resolutionWhen we cancelled his application, he was notified via email that any funds already paid would be forfeitedHowever, we have agreed to waive the outstanding balance on his account from the returned payments Thank you
I spoke to [redacted] on Friday, October 13th and the 18th of October after he left a voice mail around 9:45am I let [redacted] *** know that pest control was coming was scheduled to treat his apartment home and around his building on the ground level After the Tech treated both in and outside the perimeter building I asked if he seen any evidence of fire ants and he said he did not see any mounds of ants outside or around the building or any inside the apartment home but still treated both We did add weather striping on his patio door where he felt the were coming inside 9/28/ We will continue to monitor and follow up with [redacted] to make sure that the issue has been resolved
The resident has met with the community manager and the issue has been resolved