I would like to return the unopened packages of BOOOTS ME. After vet bills totaling over $250 to figure out the persistent diarrhea, I finally stopped using it ..and no diarrhea. Very disappointed. [email protected]
August 31, *** ***
-0.1pt;"> Revdex.com East 4th St, Suite Cincinnati, Ohio Dear ***, This letter is in regards to our customer, Susan Martinez, Revdex.com ID *** We apologize for not refunding Susan earlier, our internal records showed she was refunded, but after looking at the invoices in ***.net, we realized the refund had not gone throughSusan has been refunded for her purchase as of today:
8/31/Martinez, USD
*** *** Refund 10:*** D XXXX***
8/31/*** USD
*** *** Refund 10:*** D XXXX***
A copy of the refund is attachedPlease let us know if we can be of further assistanceSincerely,
Just wanted to let you know that my complaint has been settled, the refund was put back in my account today (July 1st) Thank you
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I want to return product. My dog freaks out every time we try to apply to her teeth. I don't want to use this product . Please send me info to return. It is guarenteed or money back. Meemeelynnda3@yahoo com
July 20, 2015 [redacted]
sans-serif;">Revdex.com 1 East 4th St, Suite 600 Cincinnati, Ohio 45202 Dear [redacted], This letter is in regards to our customer, [redacted], Revdex.com ID [redacted]. We apologize for not living up to our customer service commitment, and that [redacted] had such a difficult time getting a response from a TruPet customer service representative. [redacted] has been refunded for her purchase:
Trans ID Invoice Trans Submit Payment Payment Business Settlement Customer Card Number Status Date V Method Amount Day Amount
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello--I finally reached someone from the company on the phone, and I believe the situation has been resolved.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I confirm that I received the full refund that I requested into my account.I am also glad that after six attempts to contact the company without a response that the owner, Lori, finally wrote an apology on the Revdex.com website. This was good as her phone message on my answering machine did not include an apology. May this public exposure motivate her to make her customer service much, much better.
Regards,
[redacted]
I would like to return the unopened packages of BOOOTS ME. After vet bills totaling over $250 to figure out the persistent diarrhea, I finally stopped using it ..and no diarrhea. Very disappointed. [email protected]
August 31, *** ***
-0.1pt;"> Revdex.com East 4th St, Suite Cincinnati, Ohio Dear ***, This letter is in regards to our customer, Susan Martinez, Revdex.com ID *** We apologize for not refunding Susan earlier, our internal records showed she was refunded, but after looking at the invoices in ***.net, we realized the refund had not gone throughSusan has been refunded for her purchase as of today:
8/31/Martinez, USD
*** *** Refund 10:*** D XXXX***
8/31/*** USD
*** *** Refund 10:*** D XXXX***
A copy of the refund is attachedPlease let us know if we can be of further assistanceSincerely,
Just wanted to let you know that my complaint has been settled, the refund was put back in my account today (July 1st) Thank you
Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I want to return product. My dog freaks out every time we try to apply to her teeth. I don't want to use this product . Please send me info to return. It is guarenteed or money back. Meemeelynnda3@yahoo com
July 20, 2015 [redacted]
sans-serif;">Revdex.com 1 East 4th St, Suite 600 Cincinnati, Ohio 45202 Dear [redacted], This letter is in regards to our customer, [redacted], Revdex.com ID [redacted]. We apologize for not living up to our customer service commitment, and that [redacted] had such a difficult time getting a response from a TruPet customer service representative. [redacted] has been refunded for her purchase:
Trans ID Invoice Trans Submit Payment Payment Business Settlement Customer Card Number Status Date V Method Amount Day Amount
17-Jul- [redacted] Refund 2015 Julian, [redacted] A XXXX[redacted] 54.85 07/17/2015 54.85 13:22
[redacted] Settled 13-May- Successfully 2015 [redacted], [redacted] A XXXX[redacted] 54.85 05/13/2015 54.85 10:33
A copy of the refund is attached. Please let us know if we can be of further assistance. Sincerely, [redacted] TruPet, LLC
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it. If you and the business have reached an agreement and compliance is set for a future date, we trust the business will comply. Please contact us after that time if the matter is not resolved as agreed and we will review the complaint and proceed accordingly.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hello--I finally reached someone from the company on the phone, and I believe the situation has been resolved.Thank you,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find...
that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I confirm that I received the full refund that I requested into my account.I am also glad that after six attempts to contact the company without a response that the owner, Lori, finally wrote an apology on the Revdex.com website. This was good as her phone message on my answering machine did not include an apology. May this public exposure motivate her to make her customer service much, much better.
Regards,
[redacted]