When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 11/9/per the customer's requestAt that time, the customer accepted a 35% refund totaling $USDAs a courtesy, we have refunded the remaining $USD which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 9/23/per the customer's requestAt that time, the customer received a refund of $As a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
the terms and conditions were not available for me to read on the site that was offering free product with only payment for shipping the terms and conditions they are showing is from their website it was not available on the pop up advertisement
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...
we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 11/9/2016 per the customer's request. At that time, the customer accepted a 35% refund totaling $65.63 USD. As a courtesy, we have refunded the remaining $131.29 USD which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...
we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 9/23/2016 per the customer's request. At that time, the customer received a refund of $93.76. As a courtesy, we have refunded $93.78 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 11/9/per the customer's requestAt that time, the customer accepted a 35% refund totaling $USDAs a courtesy, we have refunded the remaining $USD which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go throughOur offer clearly states a day trial of a day supplyThe trial starts the day the order is placed as stated in the termsIf we do not hear back from the customer within the day trial period, we will assume they love the product and bill them the retail costWe do not offer a sample or send out a trial sizeThe product is a full day supplyOur records indicated this customer was outside the trial period when they called into our customer service departmentThe account was cancelled on 9/23/per the customer's requestAt that time, the customer received a refund of $As a courtesy, we have refunded $which will reflect back to their account within 2-business daysWe do apologize for the misunderstanding
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
the terms and conditions were not available for me to read on the site that was offering free product with only payment for shipping the terms and conditions they are showing is from their website it was not available on the pop up advertisement
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...
we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 11/9/2016 per the customer's request. At that time, the customer accepted a 35% refund totaling $65.63 USD. As a courtesy, we have refunded the remaining $131.29 USD which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.
When a customer places an order on our website, the terms and conditions are clearly stated and the customer must agree to the terms or the order will not go through. Our offer clearly states a 14 day trial of a 30 day supply. The trial starts the day the order is placed as stated in the terms. If...
we do not hear back from the customer within the 14 day trial period, we will assume they love the product and bill them the retail cost. We do not offer a sample or send out a trial size. The product is a full 30 day supply. Our records indicated this customer was outside the trial period when they called into our customer service department. The account was cancelled on 9/23/2016 per the customer's request. At that time, the customer received a refund of $93.76. As a courtesy, we have refunded $93.78 which will reflect back to their account within 2-3 business days. We do apologize for the misunderstanding.