I purchased a new home through [redacted] and the granite in the home was done by True BlueWe had complaints about the granite because it had a lot of pits and chips in the material and it absorb liquids and the material also discolorsWe complained about this to [redacted] and they scheduled us a meeting with the owner of True Blue after a crew unsuccessfully came to the house to try and address our problemThe owner, without so much as even looking at our granite, stated that it was perfect and there was no problemAfter much discussion I asked what is the warranty on the material and he stated there wasn't one and he went on to say that there is no standard for what is considered defective and that he decides what is a problem and what is not a problemHe gave us some literature about granite which has no additional information that would lead me to believe that I am wrong and he is rightFurthermore, I contacted the [redacted] --which is where he got that literature he ga
I purchased a new home through ** *** and the granite in the home was done by True BlueWe had complaints about the granite because it had a lot of pits and chips in the material and it absorb liquids and the material also discolorsWe complained about this to ** *** and they scheduled us a meeting with the owner of True Blue after a crew unsuccessfully came to the house to try and address our problemThe owner, without so much as even looking at our granite, stated that it was perfect and there was no problemAfter much discussion I asked what is the warranty on the material and he stated there wasn't one and he went on to say that there is no standard for what is considered defective and that he decides what is a problem and what is not a problemHe gave us some literature about granite which has no additional information that would lead me to believe that I am wrong and he is rightFurthermore, I contacted the *** ***--which is where he got that literature he ga
November 5, 2016To Whom it May Concern, regarding Revdex.com complaint ID [redacted]. First and foremost, we at True Blue Granite have no relationship with this homeowner that is being referred to as the customer. Our customer, who we provide a warranty on our granite countertops, is the...
homebuilder, we were only there in an advisory capacity for the homebuilder. For this reason there is no merit to this complaint against us.We will comment on the homeowner's complaints:1. "Lots of pits and chips" - the homeowner purchased a home with granite already installed and the surface of the granite is identical to that which is purchased from reputable granite distributors in the central Texas region, the surface variation is normal for the material. The homeowner produced a sample from another vendor and it had the same surface. We install many homes with the same material from the same vendors, the homeowner claimed their countertops must have been from a defective slab of granite.2. "it absorbs liquid" — many natural stones absorb liquids when they are left on the surface over time including granite. The surface is sealed to slow the absorption process. This granite was sealed at the time of install. Due to the customer complaints it was sealed again as a courtesy. While we were in the home (inspecting and discussing the granite for forty five minutes or more), the homeowner washed their hands in the sink and left standing water in the location they are complaining of the absorption. The article we left them from the Marble Institute included the following "many granite countertops receive additional benefit from being sealed. That benefit is the further reduction of moisture migration into an already moisture resistant surface. " We provided this to explain that moisture migration is natural and the sealing is done to reduce this migration. It is recommended that standing water be removed from all granite surfaces. The homeowner had a cut lemon sitting on the counter while we were having the meeting, which also can affect the longevity of the stone sealant.3. "without so much as looking at the granite" — there were two representatives from TrueBlue Granite and a representative from the homebuilder in attendance. We inspected and discussed the countertops for more than 45 minutes with the homeowners, so we're not understanding this statement. On a number of occasions during the discussion the homeowners pointed at locations on the granite that none of the three of us could determine what they were indicating was the problem. There was one darker area where the standing water was located near the faucet and there was one chip which we offered to repair, the homeowner refused.4. "there is no standard for what is considered defective" —as referenced in the complaint, we provided a description from one industry standard provider, the [redacted]. The homeowner said the definition of defective should be up to him because he's the customer and customer satisfaction should define if something is defective.Some additional background:We discussed what the homeowner desired as the outcome, since the material in their kitchen is the same in appearance and behavior as other slabs of this material, we asked what they expected to be different if it was replaced with the same material. They stated they did not want the same type of granite. Per the complaint, the homeowner is claiming their level 1 granite either cost them or they are owed $15,000 and they want a different granite of their choosing. As a reference, their 110 square feet of granite installed would cost much less than a third of their request, even from a vendor like [redacted]True Blue Granite,[redacted]
I purchased a new home through [redacted] and the granite in the home was done by True BlueWe had complaints about the granite because it had a lot of pits and chips in the material and it absorb liquids and the material also discolorsWe complained about this to [redacted] and they scheduled us a meeting with the owner of True Blue after a crew unsuccessfully came to the house to try and address our problemThe owner, without so much as even looking at our granite, stated that it was perfect and there was no problemAfter much discussion I asked what is the warranty on the material and he stated there wasn't one and he went on to say that there is no standard for what is considered defective and that he decides what is a problem and what is not a problemHe gave us some literature about granite which has no additional information that would lead me to believe that I am wrong and he is rightFurthermore, I contacted the [redacted] --which is where he got that literature he ga
I purchased a new home through ** *** and the granite in the home was done by True BlueWe had complaints about the granite because it had a lot of pits and chips in the material and it absorb liquids and the material also discolorsWe complained about this to ** *** and they scheduled us a meeting with the owner of True Blue after a crew unsuccessfully came to the house to try and address our problemThe owner, without so much as even looking at our granite, stated that it was perfect and there was no problemAfter much discussion I asked what is the warranty on the material and he stated there wasn't one and he went on to say that there is no standard for what is considered defective and that he decides what is a problem and what is not a problemHe gave us some literature about granite which has no additional information that would lead me to believe that I am wrong and he is rightFurthermore, I contacted the *** ***--which is where he got that literature he ga
November 5, 2016To Whom it May Concern, regarding Revdex.com complaint ID [redacted]. First and foremost, we at True Blue Granite have no relationship with this homeowner that is being referred to as the customer. Our customer, who we provide a warranty on our granite countertops, is the...
homebuilder, we were only there in an advisory capacity for the homebuilder. For this reason there is no merit to this complaint against us.We will comment on the homeowner's complaints:1. "Lots of pits and chips" - the homeowner purchased a home with granite already installed and the surface of the granite is identical to that which is purchased from reputable granite distributors in the central Texas region, the surface variation is normal for the material. The homeowner produced a sample from another vendor and it had the same surface. We install many homes with the same material from the same vendors, the homeowner claimed their countertops must have been from a defective slab of granite.2. "it absorbs liquid" — many natural stones absorb liquids when they are left on the surface over time including granite. The surface is sealed to slow the absorption process. This granite was sealed at the time of install. Due to the customer complaints it was sealed again as a courtesy. While we were in the home (inspecting and discussing the granite for forty five minutes or more), the homeowner washed their hands in the sink and left standing water in the location they are complaining of the absorption. The article we left them from the Marble Institute included the following "many granite countertops receive additional benefit from being sealed. That benefit is the further reduction of moisture migration into an already moisture resistant surface. " We provided this to explain that moisture migration is natural and the sealing is done to reduce this migration. It is recommended that standing water be removed from all granite surfaces. The homeowner had a cut lemon sitting on the counter while we were having the meeting, which also can affect the longevity of the stone sealant.3. "without so much as looking at the granite" — there were two representatives from TrueBlue Granite and a representative from the homebuilder in attendance. We inspected and discussed the countertops for more than 45 minutes with the homeowners, so we're not understanding this statement. On a number of occasions during the discussion the homeowners pointed at locations on the granite that none of the three of us could determine what they were indicating was the problem. There was one darker area where the standing water was located near the faucet and there was one chip which we offered to repair, the homeowner refused.4. "there is no standard for what is considered defective" —as referenced in the complaint, we provided a description from one industry standard provider, the [redacted]. The homeowner said the definition of defective should be up to him because he's the customer and customer satisfaction should define if something is defective.Some additional background:We discussed what the homeowner desired as the outcome, since the material in their kitchen is the same in appearance and behavior as other slabs of this material, we asked what they expected to be different if it was replaced with the same material. They stated they did not want the same type of granite. Per the complaint, the homeowner is claiming their level 1 granite either cost them or they are owed $15,000 and they want a different granite of their choosing. As a reference, their 110 square feet of granite installed would cost much less than a third of their request, even from a vendor like [redacted]True Blue Granite,[redacted]