True Brilliance

Response: True Brilliance Ogletown-Stanton Rd # Newark, DE Phone: [redacted] May 17, [redacted] ID# [redacted] Our RefNo.: Dear [redacted] ***: We received your letter and thank you for bringing this matter to our attentionI have reviewed [redacted] ***’s complaint in detailThis account was previously cancelled in January at the customer’s requestThe product was ordered online [redacted] ***’s information, including his payment information, was entered onto the site at the time of his orderThe terms and conditions of the order, including the amounts of the billings were outlined in those termsRegardless of the source of [redacted] ***’s confusion we wish to ensure his satisfactionTwo payments of $were processed based on the original terms of the order, however we received notification that those payments were disputed and returned to him by his card companyIt appears one payment of $was subsequently returned to us by the bankWe will refund that payment to [redacted] by checkWe have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolvedShould the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfiedBest regards, [redacted] V.PConsumer Relations Sent on: 5/19/9:20:AM

True BrillianceOgletown-Stanton Rd # Newark, DE [redacted] [redacted] September 18, 2017Revdex.com Serving DelawareReads WayNew Castle, DE 19720*** [redacted] [redacted] [redacted] To whom it may concern:We received your email on September 18, Thank you for bringing this matter to our attention I have reviewed [redacted] ’s complaint in detail Both of Ms [redacted] ’s orders have been cancelled and refunded.There were charges of $and charges of $for separate products totaling $$was refunded to the MASTERCARD ending in The remaining $was refunded by check, sent out 06/27/2017, and cashed 07/05/A total of $was refunded representing monies received by True Brilliance from [redacted] Her accounts reflect a zero balance and there will be no further billing to this accounts.Both products were ordered online [redacted] ’s information, including her payment information, were entered onto the site at the time of her orderThe terms and conditions of the order, including the amounts of the billings were outlined in those terms To summarize Ms [redacted] ’s accounts are canceled and she was issued refunds totaling $We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards, [redacted] V.PConsumer Relations

We received your email on September 22, Thank you for bringing this matter to our attentionI have reviewed [redacted] ' complaint in detailBoth of Ms [redacted] orders have now been cancelled.The $and $for a total of $were refunded to her VISA Card ending in representing monies received by True Brilliance from [redacted] Her accounts reflect a zero balance and there will be no further billingto this accounts.Both products were ordered online [redacted] 's Information, include her payment information,were entered onto the site at the time of her orderThe terms and conditions of the order, include the amounts of the billings were outlined in those terms.To summarize Ms [redacted] ' accounts are canceled and she was issued refunds totaling $184.00.We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolvedShould the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me with the assumption that the check is actually sent
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me.
Regards,
*** ***

True BrillianceOgletown-Stanton Rd # Newark, DE 19713*** ***
*** *** *** September 18, 2017Revdex.com Serving DelawareReads WayNew Castle, DE 19720***
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*** *** *** ***To whom it may concern:Thank you for bringing this matter to our attention I have reviewed John ***’ complaint in detail Mr***’ order was cancelled 08/16/2017, but it appears the agent handling this customer service call did not adequately address all of Mr***’ concerns.Mr*** was billed correctly based on the agreed terms at the time of the order, but as it is clear Mr*** did not understand the terms we are happy to issue a full refund Mr*** may keep any product he has already receivedMr*** paid a grand total of $1, $was refunded to his credit card on 8/16/at the time he canceledAn additional $was refunded to his card on file ending today The remaining $will be refunded by check, as these are too far in the past to be refunded to the card, and mailed to Mr*** today To summarize Mr***’ account is canceled and he was refunded in full. We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards,*** ***V.PConsumer Relations

True BrillianceOgletown-Stanton Rd # Newark, DE 19713*** ***
*** *** *** September 18, 2017Revdex.com Serving DelawareReads WayNew Castle, DE 19720*** ***
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*** *** *** ***To whom it may concern:Thank you for bringing this matter to our attention I have reviewed *** *** complaint in detail Both of Ms*** orders have been cancelled and refunded as of 05/30/2017.As acknowledged by Ms***, the payment of $was refunded to her VISA Card ending in Our records indicate the payment of $was disputed by Ms*** and her financial institution credited her for that paymentNo refund for that payment is due as her banking institution debited our account when she was creditedWe apologize for the confusion caused by the customer service staff when reviewing this transaction with Ms***The combined funds returned to *** *** represents all monies received by True Brilliance Her accounts reflect a zero balance and there will be no further billing to this account.Both products were ordered online *** ***’s information, including her payment information, were entered onto the site at the time of her orderThe terms and conditions of the order, including the amounts of the billings were outlined in those terms.We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards,*** ***V.PConsumer RelationsTell us why here

We received your email on September 22, 2016. Thank you for bringing this matter to our attention. I have reviewed [redacted]' complaint in detail. Both of Ms. [redacted] orders have now been cancelled.The $119.38 and $64.62 for a total of $184.00 were refunded to her VISA Card ending in 8547...

representing monies received by True Brilliance from [redacted]. Her accounts reflect a zero balance and there will be no further billingto this accounts.Both products were ordered online. [redacted]'s Information, include her payment information,were entered onto the site at the time of her order. The terms and conditions of the order, include the amounts of the billings were outlined in those terms.To summarize Ms. [redacted]' accounts are canceled and she was issued refunds totaling $184.00.We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved. Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.  Luckily my bank fixed my dispute but the business did not and still acted incredibly rude. 
Regards,
[redacted]

True Brilliance4142 Ogletown-Stanton Rd # 575  Newark, DE 19713[redacted] September 18, 2017Revdex.com Serving Delaware60 Reads WayNew Castle, DE 19720[redacted]   [redacted]...

[redacted]
[redacted]To whom it may concern:Thank you for bringing this matter to our attention.  I have reviewed [redacted] complaint in detail.  Ms. [redacted] order has been cancelled since 08/08/2017.The $119.38 was refunded to her VISA Card ending in 4908 representing monies received by True Brilliance from [redacted].  Her accounts reflect a zero balance and there will be no further billing to this accounts.The product was ordered online.  [redacted] information, including her payment information, was entered onto the site at the time of her order. The terms and conditions of the order, including the amounts of the billings were outlined in those terms.   To summarize Ms. [redacted] account is canceled and she was issued a refund totaling $119.38.We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved.  Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards,[redacted]V.P. Consumer RelationsTell us why here...

True Brilliance4142 Ogletown-Stanton Rd # 575  Newark, DE 19713[redacted]
[redacted]  [redacted]           September 18, 2017Revdex.com Serving Delaware60 Reads WayNew Castle, DE 19720[redacted]...

[redacted]
[redacted]   [redacted]  [redacted]
[redacted]To whom it may concern:We received your email on  September 18, 2017. Thank you for bringing this matter to our attention.  I have reviewed [redacted]’s complaint in detail.  Both of Ms. [redacted]’s orders have been cancelled and refunded.There were 2 charges of $119.38 and 2 charges of $129.24 for separate products totaling $497.24. $377.86 was refunded to the MASTERCARD ending in 8600. The remaining $119.38 was refunded by check, sent out 06/27/2017, and cashed 07/05/2017. A total of $497.24 was refunded representing monies received by True Brilliance from [redacted].  Her accounts reflect a zero balance and there will be no further billing to this accounts.Both products were ordered online.  [redacted]’s information, including her payment information, were entered onto the site at the time of her order. The terms and conditions of the order, including the amounts of the billings were outlined in those terms.   To summarize Ms. [redacted]’s accounts are canceled and she was issued refunds totaling $497.24. We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved.  Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied.Best regards,[redacted]V.P. Consumer Relations

Response: True Brilliance 4142 Ogletown-Stanton Rd # 575 Newark, DE 19713 Phone: [redacted] May 17, 2017 [redacted] ID#[redacted] Our Ref. No.: 4471253 Dear [redacted]: We received your letter and thank you for bringing this matter to our attention. I have...

reviewed [redacted]’s complaint in detail. This account was previously cancelled in January at the customer’s request. The product was ordered online. [redacted]’s information, including his payment information, was entered onto the site at the time of his order. The terms and conditions of the order, including the amounts of the billings were outlined in those terms. Regardless of the source of [redacted]’s confusion we wish to ensure his satisfaction. Two payments of $119.38 were processed based on the original terms of the order, however we received notification that those payments were disputed and returned to him by his card company. It appears one payment of $119.38 was subsequently returned to us by the bank. We will refund that payment to [redacted] by check. We have confirmed that in many cases consumers fail to report their satisfaction although their concerns have been resolved. Should the consumer fail to follow up with additional comment, we feel it is reasonable to assume they are now satisfied. Best regards, [redacted] V.P. Consumer Relations Sent on: 5/19/2017 9:20:51 AM