True Carpenter Construction

Complaint: [redacted] I am rejecting this response because:Not all the repairs have been completed Sincerely, [redacted]

12/27/3:pm Per owner [redacted] We walked the deck and found stair railing was fixed, deck boards fixed, side railing screws only issue was lights we cant reach under since homeowner added skirtsthe homeowner purchased the bulbs and we dont offer a warranty on the bulbs.1/3/3:pm Mediator left message.1/10/3:pm Mediator left message.1/31/ 2:Mediator left message on loose boards and to please call homeowner and set up walk through gave homeowner address and phone number.2/14/2:pm Mediator left message with loose boards and light issue asking [redacted] to call homeowner and set up date to visit issues

.12/27/2:pm Mediator left message.12/27/3:pmNo they came out once unannounced and worked on one of the issues and nothing sinceI am willing to have them fix it but only if I am given advance notice of their plans to do work at my home.1/3/3:pm They had done some work but I still have some loose boards, on the side some of the boards are coming apart, there is still a light issueThere are doors on the skirts and you can get in either endThe lights worked for a little while but have been out for some timeI am glad to walk him through site and have work done if they make an appointment.2/24/2:Mediator left message on loose boards and to please call homeowner and set up walk through gave homeowner address and phone number.1/31/2:pm Mediator left message.2/07/2:pm Mediator left message.2/14/2:PM No he did not call meHe did fix the stairs and two loose boardsStill have 4-sideboards coming out and the lights have never worked since he installed them He can come out any day with one day notice.2/21/ 2:pm Mediator explained he had left detail messages asking them to book an appointment and inspect the two issues and the customer was never called nor Mediator calls returned Mediator indicated he would close case since company is not returning multiple calls Customer thanked me for my efforts

.12/27/2017 2:57 pm Mediator left message.12/27/2017 3:26 pm. No they came out once unannounced...

and worked on one of the issues and nothing since. I am willing to have them fix it but only if I am given advance notice of their plans to do work at my home.1/3/2017 3:37 pm They had done some work but I still have some loose boards, on the side some of the boards are coming apart, there is still a light issue. There are doors on the skirts and you can get in either end. The lights worked for a little while but have been out for some time. I am glad to walk him through site and have work done if they make an appointment.2/24/2018 2:50 Mediator left message on loose boards and to please call homeowner and set up walk through gave homeowner address and phone number.1/31/2017 2:13 pm Mediator left message.2/07/2018 2:45 pm Mediator left message.2/14/2018 2:07 PM No he did not call me. He did fix the stairs and two loose boards. Still have 4-5 sideboards coming out and the lights have never worked since he installed them.  He can come out any day with one day notice.2/21/2018
2:55 pm Mediator explained he had left detail messages asking them to
book an appointment and inspect the two issues and the customer was
never called nor Mediator calls returned.   Mediator indicated he would
close case since company is not returning multiple calls.  Customer
thanked me for my efforts.

We had our team over there yesterday to take care of the repairs.

Complaint: [redacted]
I am rejecting this response because:Not all the repairs have been completed.
Sincerely,
[redacted]

12/27/2017 3:00 pm Per owner [redacted] We walked the deck and found stair railing was fixed, deck boards fixed, side railing screws only issue was lights we cant reach under since homeowner added skirts. the homeowner purchased the bulbs and we dont offer a warranty on the bulbs.1/3/2017 3:42 pm Mediator left message.1/10/2018 3:03 pm Mediator left message.1/31/2018
2:50 Mediator left message on loose boards and to please call homeowner
and set up walk through gave homeowner address and phone number.2/14/2018 2:10 pm Mediator left message with loose boards and light issue asking [redacted] to call homeowner and set up date to visit issues.