Hi,I am attaching relevant emails. Emails clearly showed that Furniture Factory Direct agreed to damages caused by shipment and assured me of replacement. I am attaching pictures file which I sent to Furniture Factory Direct. I am not able to attach individual pictures.. may be due to bigger size of pictures. Picture file jas 7 pictures.I don't have the access to pictures taken by technician who was supposed to fix the furniture. Please note that pictures are taken as soon as I opened the furniture inside my house and spotted the damages. AndI started the calls and reporting immediately.Annette is the customer service supervisor as it was told me. I talked to her most of the times. Here are the details on email.1_Furniture Factory Direct_ Email.pdf email has clear documentation on what Annette told me about damages and how it happened. She looked at the pictures while on phone with me.2_Furniture Factory Direct_ Email.pdf email came after lot of follow ups. For denying the damages. I don't think she waited and sent the pictures taken by technician to manufacturer.3_Furniture Factory Direct_ Email.pdf email is the one I replied on above # 2 email. Clearly stating what Furniture Factory Direct(Annette) assured me of replacement. I believe I didn't get any further email after this.In all the emails, main email id for Furniture Factory direct [email protected] is also copied.Thank you so much for all the help. I am hopeful the Furniture Factory Direct will do the right thing after this.
Complaint: [redacted]
I am rejecting this response because the situation has not been resolved.
Sincerely,
[redacted]
Hi,I am attaching relevant emails. Emails clearly showed that Furniture Factory Direct agreed to damages caused by shipment and assured me of replacement. I am attaching pictures file which I sent to Furniture Factory Direct. I am not able to attach individual pictures.. may be due to bigger size of pictures. Picture file jas 7 pictures.I don't have the access to pictures taken by technician who was supposed to fix the furniture. Please note that pictures are taken as soon as I opened the furniture inside my house and spotted the damages. AndI started the calls and reporting immediately.Annette is the customer service supervisor as it was told me. I talked to her most of the times. Here are the details on email.1_Furniture Factory Direct_ Email.pdf email has clear documentation on what Annette told me about damages and how it happened. She looked at the pictures while on phone with me.2_Furniture Factory Direct_ Email.pdf email came after lot of follow ups. For denying the damages. I don't think she waited and sent the pictures taken by technician to manufacturer.3_Furniture Factory Direct_ Email.pdf email is the one I replied on above # 2 email. Clearly stating what Furniture Factory Direct(Annette) assured me of replacement. I believe I didn't get any further email after this.In all the emails, main email id for Furniture Factory direct [email protected] is also copied.Thank you so much for all the help. I am hopeful the Furniture Factory Direct will do the right thing after this.