Sign in

True Home Mortgage

Sharing is caring! Have something to share about True Home Mortgage? Use RevDex to write a review
Reviews True Home Mortgage

True Home Mortgage Reviews (5)

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

RE: ID ***We received the loan application as statedUnfortunately, I was not able to find an easy or quick approval due to the unique and challenging issues with their loan applicationIt is our practice to not just pre-approve borrowers but to be sure that we can offer an appropriate
product and that they will be able to close on their desired propertyAlthough many banks offer FHA loans, lender's have different guideline requirements even though the end product is still an FHA loanAfter a lot of research on my part, I could not find a lender that would approve the ***'s applicationAnother challenge was that FHA guidelines were changing in the middle of this applicationOn September 14th there were major FHA guideline changes adding to the difficulty as all of our lender's were rolling out new guidelinesI continued researching new lender’s to work with to see if I could help and also recommended to Mrs*** that she check with other lender’s as I was having difficulty finding a lender to match their situationI’m sorry that we were oof able to find a solution in time for Mrs*** and wish her well in her home search.Bradley J FeyTrue Home Mortgage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Review: My husband and I submitted a full mortgage application to True Home Mortgage on August 9, and then received an email that the company would begin work on the application immediately. During the process, True Home Mortgage was provided with every document that was requested in less than a 24-hour period. Despite this, my emails to the company were not returned in a timely manner. Sometimes it took a week to receive an update despite daily requests for one. I was continually told that the loan was being worked on. After working with the company with no progress, despite repeated promises of work on the account and loan, I finally contacted another broker on September 2015. After speaker with that broker for less than 20 minutes, I had promise of a pre-approval letter. My documents (the same documents that were submitted almost 5 weeks before to True Home Mortgage) were submitted to the new broker that morning. By 1 p.m. the following day, I had a pre-approval letter in my hand for a loan through FHA, which True Home Mortgage repeatedly told me they were working with. Needless to say, because of True Home Mortgage's failure to actually work on my loan, I lost the house I was trying to put a bid on.Desired Settlement: I'd like to understand why I was told repeatedly that something was being done when it wasn't. At this point, I can no longer get the house back that I would have liked to purchase. I do NOT want this to happen to any other unsuspecting person.

Business

Response:

RE: ID [redacted]We received the loan application as stated. Unfortunately, I was not able to find an easy or quick approval due to the unique and challenging issues with their loan application. It is our practice to not just pre-approve borrowers but to be sure that we can offer an appropriate product and that they will be able to close on their desired property. Although many banks offer FHA loans, lender's have different guideline requirements even though the end product is still an FHA loan. After a lot of research on my part, I could not find a lender that would approve the [redacted]'s application. Another challenge was that FHA guidelines were changing in the middle of this application. On September 14th there were major FHA guideline changes adding to the difficulty as all of our lender's were rolling out new guidelines. I continued researching new lender’s to work with to see if I could help and also recommended to Mrs. [redacted] that she check with other lender’s as I was having difficulty finding a lender to match their situation. I’m sorry that we were oof able to find a solution in time for Mrs. [redacted] and wish her well in her home search.Bradley J FeyTrue Home Mortgage

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

This company is absolutely amazing!!! I am so glad I went with them!! Brad and Spencer are friendly, easy to understand and quick!!! They made the home buying experience a great one!!! HIGHLY RECOMMEND!!!!!!!

+1
Check fields!

Write a review of True Home Mortgage

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

True Home Mortgage Rating

Overall satisfaction rating

Description: MORTGAGE BROKERS

Address: 1315 S Allen St Ste 207, State College, Pennsylvania, United States, 16801-5923

Phone:

Show more...

Web:

This website was reported to be associated with True Home Mortgage.



Add contact information for True Home Mortgage

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated