True Home Value

See attachments - Thank you for the letter dated 10-13- [redacted] regarding the customer ID abovePlease find enclosed a copy of the contractWe manufacturer and sell our own windowsWe are not an authorized dealer for the Anderson windowWe will stand behind our product and will get the screens for their windows that were damagedI will have my Production manager contact them to schedule a time to go to their home If I can be any further assistance, please feel free to contact me Sincerely, [redacted]

Thank you for your email regarding the above customer We do have their parts on order and delivery is expected the first week of December We will call and schedule their service as soon as it comes in [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

Thank you for your email regarding ID # [redacted] We have scheduled our service representative to go out to meet with the customer and go over her concerns on Monday 11-3-** If I can be any further assistance, feel free to contact me [redacted]

thank -you for your letter we have removed this customer from all of are data list

Thank you for your email regarding customer ID # [redacted] We have been working with them for several months on this We have placed an order with the manufacturer and put it on a rush We expect to have their parts in and scheduled by May 1, If I can be any further assistance, please feel free to contact me

Thank you for your email dated 10-31- We will address her needs immediately Our time frame for delivery is 6-weeks We will try to speed up the process if possible If I can be any further assistance, please feel free to contact me [redacted]

Thank you for your most recent letter We have a year warranty on the product the customer has The items we have ordered are in and we are scheduled to complete the service on Wednesday 4-29- In response to a refund, we do not offer an option to give money back

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved [redacted] has been extremely helpful on all my questions and issuesThanks you for your help! Regards, [redacted] %

Due to the weather and our increased business, our production and delivery times have been delayed We do have his windows in and they are scheduled to be installed on January If I can be any further assistance, please dont hesitate to contact me %

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowWe have heard this same thing over and over for the last three years and nothing has been done They are always waiting on some one else, now it is the manufacturer The manufacturer already told us it is not the product, it was improperly installed We want our money back and no more dealings with this company.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]  %

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolvedRegards, *** [redacted]  %