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True Life Reviews (40)

• Jun 27, 2023

Helps me to remember to share my faith!
You reminded me again of just how important sharing the message of Jesus is with people that God places across my path, and how vitally important it is to challenge believers in 2021 to do the same! I believe that truelife is the answer to so many prayers for people who have always been afraid to share their faith, and how much easier can it be than simply handing a person a card, inviting them to church, and ending it with a smile?

I am praying that truelife continues to grow and multiple churches get on board this great adventure. As an old book on evangelism says that I read during seminary, "let's get out of their faces and into their shoes" and build a relationship that will ultimately lead them to Christ and eternity in Heaven!

• Jun 27, 2023

EBPchurchca
I love that TrueLife.org understands what pastors and churches are going through and the importance of keeping the Gospel going. You don't have to feel like you have no direction on getting church evangelism and invitation going in your church. TrueLife.org offers a comprehensive solution. There is nothing better than getting to share your faith and helping your church to do the same. If you are a pastor and are looking for an easy way to get your people to share their faith, this is it!
EBPchurchca

• Jun 27, 2023

Looking for a great evangelism tool?
True Life.org is an amazing tool to answer so many questions that people have today about spiritual matters. Handing out the cards makes sharing the Gospel so unthreatening and easy. I love having been able to add the video player to our website. I believe that it is a vital tool to have included. Thank You for your ministry. I encourage any church with a heart for reaching the lost to get involved.
Looking for a great evangelism tool?

• Jun 27, 2023

WOW!!!!
We are living in a new day, and personal interaction with others is difficult. Let’s be honest, our people were already hesitant about sharing the gospel, and now, even more so. When I started talking to Jesse, I was immediately skeptical that he really had something new that would work. But I was wrong. After watching the video, I’m sold. I don’t think there is an easier way of encouraging our church members to invite others. Anyone, and I mean anyone, can follow this simple method for reaching people with the gospel. I don’t think there is a more simple or effective way of mobilizing the people of God for the mission of God.

• Jun 27, 2023

TrueLife.org Changed My Life!
True Life,

Thank you so much for what you do. Someone handed me a card as I was sitting on a bench in the mall. I was a pretty hardcore atheist for a long time.

Recently, a really good friend of mine died in a car crash and it got me thinking about how brief life is and how meaningless it all is. As an atheist, there is just no hope. When you realize it is pointless, you start to sort of spin out of control. Nothing makes any sense anymore. In a moment of frustration, I began to think about my friends who were Christians and internally I sort of cried out “God, if you are there, give me some sort of sign to prove it.” I was fully expecting silence.

Well, someone came up to me as I was sitting on that bench and handed me a card, and just said, “I’d like to invite you to my church, and please know that God loves you.” I was dumbfounded. It didn’t feel like just some random person telling me that. It felt different.

In a way, it sort of scared me. The foundation that I built my whole life upon may have just been upended. I didn’t know what to do. I threw the card in the trash. I wanted to leave.

What happened next blew my mind. When I got to my car, wedged into the weather stripping of my driver side front window was another card. My mind was racing and continued to do that all the way home.

When I got home I reluctantly got on the website and began watching videos. I don’t even know the number of hours I sat through watching videos; it was a lot. In one of those videos the guy on the video said, “You can be sure right now that you will spend eternity in heaven with God if you want. All you have to do is pray along with me.” Well y’all, I did. At that moment, I invited Jesus into my life as my Lord and Savior.

I have gotten hooked up with a church that is only like a few miles away, and I honestly cannot thank you enough for what you do. Thank you.

Your brother,

Matt Charles

+1
• Jun 27, 2023

Considering TrueLife.org?
I tried the Truelife system years ago. It worked well for my church. People began sharing the gospel, they got excited about seeing that it actually works as they follow this simple process. They were less fearful and more faithful in sharing their faith. Time went by and I moved on and forgot about it. I didn’t renew our interest in it. We just coasted until we moved onto something else and Truelife became nothing more than a stack of cards in our foyer. In our post pandemic world, Truelife has worked to become much more effective in addressing gospel questions and engaging people right where they are
with the gospel. It doesn’t get easier than this for you to re-engage your church in personal evangelism.

I feel like I spend all my energy as a pastor just trying to tread water. Aren’t you sick of that feeling? It feels like we are waiting for something before we can really start having an impact on our community by the gospel. Nothing is changing, though, if we don’t change it. Truelife is the easiest way to rebuild your evangelistic momentum and it is more effective in our culture today than ever before. So, I encourage you to stop treading water waiting for something to happen. Partner with Truelife again and experience all the ways they can make your life a little easier while helping your people get excited about reaching
their community for Jesus.

• Jun 27, 2023

Incredible Resource that 100% Works!
People need Jesus. Decreasing baptism rates and increased population means our world is actually growing more lost everyday. Like me, you may be desperate to do whatever it takes to turn this around.

I don’t think better programs, better sermons, or more dynamic services are necessarily the answer. God’s plan for saving the world has always been people who know Jesus sharing Jesus. That hasn’t changed. It’s not that simple, though, is it? I’ve tried all kinds of things to get people to share Jesus but, for many, they are terrified. Rather than saying the wrong thing, they say nothing while people live and die without Christ. It’s almost an impossible barrier to overcome. That’s how I felt when I first met Jesse
Connors and Truelife. I want to give you four fast reasons why I’m glad I partnered with Truelife:

First, it made my life easier. The last thing pastors need is something that will make our lives any more difficult or stressful. Truelife made it as easy as possible for my people to start sharing Jesus with our community. They already did all the heavy lifting for me!
Second, it changed my church culture almost overnight! One of the factors most common in healthy churches and most often missing in unhealthy churches is a culture of personal evangelism. Churches that start celebrating new believers and baptisms will find many of the issues they face become smaller and less significant. When people started seeing how God was happy to use them to bring people to Christ, fighting stopped as the baptisms began.

Third, personal evangelism is addictive. The first time I shared Jesus and saw someone get saved, I couldn’t wait to do it again. Bible study took on a whole new life, church was more exciting than it had ever been, my battle against sin started seeing victory. In fact, I’ve never had a committed soul winner who regularly skipped church or whose life was falling apart elsewhere. God blesses soul winners. I want my people to be most blessed, so I want them to win souls. Finally, people are going to Hell. People need Jesus and the only way they’ll hear about Him is if the people who know Jesus share Jesus. I’ll do whatever it takes to win my community to Jesus. The problem is that it will take a lot more than me. The only way to win my community is to help others do
the same.

It doesn’t get any easier than this. I’ve used Truelife as a pastor and now as an associational leader. All I had to do was sign up and cheer my people on as they enjoyed fulfilling the Great Commission. It builds momentum, it changes churches as it changes lives. For the sake of your church and for the sake of the lost, I implore you to consider Truelife today.

+1

Inexcusably Poor Web Site Customer Service
Our church has been using TrueLife.org church website development and hosting service for a few years. We began having problems uploading videos 3 months ago. The contact person kept promising to check into it, but the only thing he did was upload one audio. He never responded to my questions and requests for help me be able to continue doing what I had been doing for years -- upload audio, and then video, for sermons. Also, TrueLife.org NEVER added our church to its list of churches. I will be cancelling our church's website subscription and monthly payment of $29 as soon as I complete this review. We were forced by the lack of web site support to go with another company -- Church Development -- where we have built a new web site, and where the support team is extremely responsive. We go live today.

I have tried unsuccessfully since February to cancel my account with TrueLife.org using every telephone number and e-mail address that I can find. I have left many messages with my telephone number and as of today they have never called me back. I have sent e-mails requesting them to cancel my account immediately and they are sending me automated replies telling me that my account is scheduled for renewal on July 17th. I do not want to be billed again. I have not received the materials that we’re promised to me when I signed up last July. I was told that I could cancel anytime, however they continue to ignore my requests and will not return my calls. I believe that I have been scammed and I do not want to be billed again. I want my account canceled immediately.

True Life Response • Jul 30, 2020

We fired our main customer service director in part for this complaint and the pattern of other issues that created major damage to our customer service. The lying that he was too busy to call was ridiculous even though we believed him until we got into his email. He is a masterful liar working for a Christian organization. I called Paster *** and thanked him for his help with uncovering this problem and apologized. He did receive other correspondence from our customer service team but not from the fired director along the way about his account. We have hired another customer service team member and are continuing to assess what must be done to reach the high level of customer service we want and need to give.

We were just charged (May 2020) for the renewal subscription from TrueLife.org of over $600 after sending emails and leaving phone messages since October 2019. Each attempt to contact met with no reply.

Yesterday when the charge came through on our credit statement, the financial secretary called again immediately after seeing the charge and again received no reply until today (next day). The salesman gave her the runaround and told here that - they said that we had a contract but we don't have one in our possession and they didn't send one when we requested to see it.

When my financial secretary handed this over to me, the first thing I did after checking their site was to look them up in the Revdex.com. There were a score of complaints about this same issue, several mentioning this rude and pushy salesman we dealt with by name, Jesse Conner.

I am disappointed that a religious based company would have such disgusting business practices, and that they would keep on a salesperson that they knew was representing them so poorly. We will continue to pursue a refund and hope that they will consider changing their business model to coincide with their mission.

True Life Response • Jun 30, 2020

The distortions in this Pastors complaint are inexcusable. We NEVER charged the $659, the charge was voided BEFORE any money came out of the account and BEFORE we even knew a complaint was submitted. We did this in good will in order to fully review the account and help to calm the situation down. Additionally, in this complaint, we only dealt with the financial secretary; we never spoke directly with the Pastor who wrote this complaint. We have attempted to contact the Pastor that made this complaint by phone and had no response except that the secretary said he did not want to talk to us. A contract WAS provided to the financial secretary even though this pastor claims there was not one. We have records of the Financial Secretary saying that she DID receive the contract. We did find record of a request to cancel from the financial secretary after our customer service portals were fixed. This does not change our contractual agreement. We have a signed contract that only the Senior Pastor would be able to officially cancel the account prior to the enrollment date, this is explicitly written in just one sentence on the sign up page, and also explained on the receipts, and in the Pastor area we call the dashboard. This policy is in place because many of the Pastors we have dealt with that have called to cancel are talked out of canceling, which helps more people hear about Jesus's free gift of forgiveness and salvation to all who believe. The Pastor did not cancel the account properly and whether or not we send this account to collections is yet to be determined because the $659 is contractually owed to us. The financial secretary said she would call and claim the charge is fraudulent if we did charge the credit card, which would be another lie. It is also quite absurd that the pastor that wrote this Revdex.com complaint would not even talk to us after he wrote this message while earlier complaining that we are rude and unresponsive. Jesus was clear when describing how to know if you are dealing with a wolf in sheeps clothing, if they lack love, joy, peace, patience, kindness, gentleness and self-control. We do pray for this church leadership to either have a repentant heart or a change of church leadership for the sake of those they are supposed to disciple. We have worked with nearly 5,000 churches and we are thankful that we rarely, if ever, have run into situations so twisted and unforgiving.

Customer Response • Jul 07, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution will be accepted so we never have to deal with this company again. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However, 99% of what he stated is completely false. We just are finished dealing with this company and are ready to move forward. We will pray that he gets the help that he needs and that he stops scamming churches in the future. With as many complaints as he has had filed against him, it appears that he has made a career out of scamming churches.

Regards,***Financial Secretary

I have been trying to cancel our church's account for over a month and a half (well before our account was set to renew). The company policy is that the pastor must speak with a representative in order to cancel, but they have made it impossible to do so. Phone calls are not returned, and emails (if they are responded to at all) are simply automated responses or copy-and-paste replies promising a representative will call. After not responding to our repeated request to cancel the service, TrueLife has now been trying to charge our card anyway, and sending (mildly threatening) emails demanding payment.

True Life Response • Jun 02, 2020

This customer's account has been cancelled, and there will be no further attempt to collect anything on this customer's account. In an effort to make customer service even better for our organization we switched platforms and began using a more robust system. During this transition we had no idea we were accumulating almost 300 requests for help in an additional folder hidden from view. Imagine your spam folder collecting important emails, this is much like what we experienced. It is very regrettable that this pastors information did not go through properly. We are very sorry! The account has been closed, and there is no billing information on file for this customer any longer and he is not required to make his contractual payment for the year because he called in prior to the enrollment date. We hope that this resolves the issue. .

Customer Response • Jun 03, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. Further, I received a personal phone call from the founder of TrueLife, as well as an email from an account representative, apologizing and ensuring that our account was closed.

Regards

I have contacted true life through email several times in April and May of 2020 as well as call and leave a message for them to cancel my subscription to their service. I received a email *** on May 4th informing me that the Director of Pastor relations *** would contact me about my cancellation. Today is May 14, 2020 and yesterday I received a email stating I had been charged for renewing my subscription to true life. I never received a call from *** and I have called twice to leave messages and I have had no response back from anyone. My last email to true life was on May 10, 2020. My First one was on 4-23-2020.

True Life Response • Jun 02, 2020

When migrating from one customer service database to another, apparently all the voicemails didn't get moved properly and regrettably this customer's prior contacts were a part of this data error. When we realized this, the customer's information and case was assigned to our Director of Pastor Relations who is in charge of all cancellation requests. *** was in the hospital at the time of the renewal which prevented the the account from properly being canceled. Because you did attempt to cancel by phone before your contractual renewal we will refund your account and cancel your contract. We hope and pray for the very best for your church and are completely sorry for what happened with your cancellation process.

Customer Response • Jun 22, 2020

I have reviewed the response offer made by the business in reference to complaint ID, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I was informed that I was issued a refund on my account from true life and that the case was closed, yet I have received no such refund on the churches account. I received a call concerning the account from true life and gave th updated card information and as of yet I have not been refunded the money. The Complaint ID #*** said it was closed yet I remain unsatisfied with the response form TrueLIfe.org as to the refund they said they gave but did not.Nothing less than total refund into *** account within the next couple of weeks will suffice

True Life Response • Jun 30, 2020

We have proof of the refund. I have opened dialogue with the pastor and will continue to work with his banking system to try and figure out where the credit went.

Customer Response • Jul 01, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me as long as our church receives the refund due. To this date we have not. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

I have been calling since the first of April to let TrueLife.org know that I would not be renewing my account, 5 times I have called. And as of this date, I have not rec'd a call back.I understand that covid has thrown all of us off our game, but it is True life's requirement that I must talk to a live agent in order to cancel my subscription, and then to not receive a call...now I receive an email letting me know my payment did not go through, and now a second reminding me of TrueLife's requirements to talk to an agent, and being scolded for not paying.
I have left my cell phone number (which I have left repeatedly on TrueLife.org's office answering machine) at

True Life Response • May 05, 2020

It is indeed correct that Pastor *** should have been cancelled last year. We apologize that his account was renewed. We have added an additional customer service team member to help prevent the same situation from happening to any other Pastor. In regards to the recent claims, I have scoured our system and can find only one voice message on April 17th at 2:41 PM. Now, it is certainly possible that he called our system from a phone number that is not registered with his account, and we are more than happy to check that if that information is provided. However at this point the account has been cancelled, and Pastor *** will not be charged again. We hope this is sufficient to consider the complaint resolved.

Customer Response • May 05, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

not able to connect with company to cancel account. per the agreement we have to speak with a representative to not renew the account. we have called for weeks, emailed and the only response received is automated of thanks for the correspondent.

True Life Response • Apr 20, 2020

I spoke with the church on the phone today, and the account has already been closed and has not been charged for this year. I do hope that this resolves this complaint.

Customer Response • May 04, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

We at *** have been charged for another year of this program, which we have been trying to cancel for the last 6 months. They did not respond to our emails. Then we were charged on March 20th for $569 as an "automatic" renewal. We called, We emailed, the bank put a stop payment which was too late, so it still went through. We have emailed and called again with no response to anything. We would like to get our $569 back.

True Life Response • May 12, 2020

We had an unfortunate mixup with our voice mail system and did not get all of our voice mails. Upon further investigation we have located the voicemails requesting cancellation. We had a fruitful discussion on the phone with the pastor, and have refunded the funds for the church's subscription with TrueLfie.org, and the issue should be considered resolved by the customer.

Customer Response • May 13, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

We subscribed to TrueLife.org on June 24, 2019 under the contract that we would receive invitation cards each month for $89 per month. We have paid our subscription fee of $89 each month by automatic credit card deduction. To date we have received one shipment of cards (we were told we had to call in each month to receive the cards, which we have tried to do) and have been unable to reach anyone to discuss this. We have made repeated phone calls leaving a message each time and sent numerous emails for several months (finally cancelling credit card to prevent further charges) all to be ignored and no communication of any type has been returned other than our card was going to be charged each month. We received the following email yesterday due to the card being declined after months of reaching out to them and being ignored.

You cannot cancel your account by non-payment. We do not allow any church to enroll with TrueLife.org without signing an agreement, which explicitly states how you will cancel your account. The signed agreement commits the senior pastor to call and speak to an account manager to cancel the subscription before the enrollment date. We have this signed agreement on record, and we can send this to you if you would like.
Our account manager did not speak to the senior pastor, which renewed your account according to your signed agreement with us. Please update your credit card information.
Your membership with TrueLife.org renews automatically each year. As always, you are welcome to cancel your account anytime before the next year's enrollment date by calling Call *** and speak with one of our account representatives. Our office hours are from 8:30-5:30pm EST Monday through Friday.
Because of Jesus,
TrueLife. org

We are most unhappy with the service we have received.

True Life Response • May 27, 2020

We have been in communication with him and are working to re-establish our partnership. We should have the final decision soon.

Customer Response • Jun 05, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

I signed up for an annual contract a year ago, and was told that I needed to contact the company prior to the renewal date and talk to a representative in order to cancel the recurring annual payment which would occur again on 2/28/2020. I called the company on February 4th, got their answering machine which told me to leave my name, phone number and best time for a callback, which I did. No one ever called me back to talk to me. I called again a few days later and left the same message and told them I would not be renewing for another year and to not charge me for another year. I also sent a reply to one of the past emails the company had sent me. I again did not get a phone callback. I did receive an email confirmation of my correspondence, but it was obviously an automated reply, not written by an actual person. I emailed again on February 13th, again on February 18th, and emailed and called for a third time on February 27th when I saw there was a card hold on my account for the second year charge. I called the company once again the morning of 2/28/2020, but again, no answer, and again I left all of my information, told them to not take my money, that I was cancelling and to call me back so I can talk to them. Again, no response of any sort. And they took the $296.10 from my account.

True Life Response • May 12, 2020

I spoke with the pastor on the phone today. I explained that our system had misrouted several phone calls and we did not receive all of our voice messages. The pastor was understanding but indicated that he had already contested the charge with the credit card company. We will not contest this charge when we receive the chargeback, and the issue should be seen as resolved by the pastor.

I had this same problem with TrueLife.org last year in March 2019. They withdrew a payment from my account without my knowledge. They said I did not cancel in time. I canceled March 8th, 2019. They are trying to charge me this year and are telling me I do not have authority to cancel. I have called three or four times (this past month) and they have not returned my calls. I believe they are bulling me and harassing me. I will attach my email I sent them last year and also the one they sent me this year.

Email from last year, March 8th, 2019:

*** Fri, Mar 8, 2019, 9:15 PM

to Jesse

Jesse,

You said I would receive a call from your cancellation department by the end of this week. I have not received one. I do not want to have negative thoughts or views of your company, but you are making this very difficult. I just want to cancel my subscription.

*** --
God Bless You,

Pastor ***
Here is their email: This is in the second paragraph saying I am not the one who canceled (Our account manager did not speak to the senior pastor prior to your re-enrollment date, which renewed your account, according to your signed agreement with us.). See their email below. I have many more asking me for payment. If you need them I will send them to you.

***,

Your payment to TrueLife.org is currently past due.

At TrueLife.org we keep costs as low as possible for our partner churches by keeping a tight budget. This means we rely on our church partners to pay their membership fee(s) on time so we can continue to create millions of evangelism opportunities for church members around the country.

Our account manager did not speak to the senior pastor prior to your re-enrollment date, which renewed your account, according to your signed agreement with us.

The billing department has your bill in past-due status after failing to charge your account, due to your credit card on file with us being inactive. Because your TrueLife.org subscription payment was not successful, please use the following link to update your billing information.

Update Billing Info Here

Because of your support and our loving Heavenly Father’s grace, we are able to reach millions of unbelievers with the opportunity to be introduced to the Gospel message.

Without our church partners, we could not create new video content or even keep the content we have available for free to the public. We thank you, and we know we could not do it without you!

We are constantly blessed to hear stories from churches just like yours who have used TrueLife.org to reach new people for Christ.

We know countless unbelievers and people struggling with their faith are blessed by your continued support for this cause.

We also understand things happen! If you need extra time to pay, please feel free to schedule a time with our Pastor Support Team by replying to this email.

Because of Jesus,

*** TrueLife.org Billing Team

True Life Response • Mar 21, 2020

We have recently been made aware of an issue
that hindered our ability to provide the quality of customer service to which
we aspire. Just as all email providers
have a “junk” folder or a “spam” folder that emails will sometimes get
relegated to, our new voice mail system has a similar feature. During our switch over from one system to
another, we realized that for reasons unknown to us, a large quantity of phone
messages got dropped into a “filtered” folder; something which nobody at
TrueLife.org was aware. It appears that
numerous calls from the customer ended up in that folder and we do apologize
for the lack of response. This account has been closed, and no further attempts
to collect anything on the account will occur. We hope that this solves the
customer’s issue.

Customer Response • Apr 08, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards

I tried repeatedly to cancel an annual reoccurring payment. I called their customer service, but only get voice mail. No return calls. I went through my bank trying to get a refund. I FINALLY LOCATED JESSIE’S personal cell number. When I called he was Arrogant, rude, and made excuses. He did agree to try to get my $ refunded in 2 wks. I received an email saying 1st complaint was resolved. IS HAS NOT BEEN!

True Life Response • Mar 21, 2020

We have recently been made aware of an issue that hindered our ability to provide the quality of customer service to which we aspire. Just as all email providers have a “junk” folder or a “spam” folder that emails will sometimes get relegated to, our new voice mail system has a similar feature. During our switch over from one system to another, we realized that for reasons unknown to us, a large quantity of phone messages got dropped into a “filtered” folder; something which nobody at TrueLife.org was aware. It appears that numerous calls from the customer ended up in that folder and we do apologize for the lack of response. We have contacted our bank and are having them cut the customer a check directly for the refunded in the amount of 379.59. We hope that this resolves the customer’s issue.

Customer Response • Mar 23, 2020

I have reviewed the response made by the business in reference to complaint ID. I have not received a check. They made several excuses. From my understanding this is been an ongoing problem for months. They have not addressed the real root issue of the problem. They simply take peoples money and make excuses

Regards

In May 2018 I was contacted by Truelife.org founder Jesse Connors. After explaining his concept the website and and telling me about the 100% money back guarantee I agreed to sign up for the year. Before ordering the cards I reviewed a few of the videos. I did find a video that I had a doctrinal issue with. I called back and mentioned the video and my issue with it. Instead of giving me the full refund He tried to assure me he would see what he could do. I checked back in a month the video was still there. I called again to ask to be canceled. I never ordered the cards I never received anything from them. Because I continued to get advertisements in my email I forwarded all email from the site to my spam folder. The following year in October 2019 I got a letter from a collection agency stating they were trying to collect the debt for truelife. I called the number on the website but was unable to get through. I heard back from Jesse Connors late one evening a few days later. After discussing the matter with him he apologized and said he would take care of the matter. He did want to send me cards to be used since we had never ordered them. I said no I wanted to cancel and be done with it. I didn’t hear anything more so I thought it was over. Until March 2 when I got a phone call from another collection agency this time stating I owed over $600. On the website they guarantee your moneymaker if you find a doctrinal error which I did. I never received my money back and they never canceled my account. I have never ordered or received any of the material that they send out. They do not answer phone calls and rarely return calls after messages.

True Life Response • Mar 21, 2020

We have recently been made aware of an issue
that hindered our ability to provide the quality of customer service to which
we aspire. Just as all email providers
have a “junk” folder or a “spam” folder that emails will sometimes get
relegated to, our new voice mail system has a similar feature. During our switch over from one system to
another, we realized that for reasons unknown to us, a large quantity of phone
messages got dropped into a “filtered” folder; something which nobody at
TrueLife.org was aware. It appears that
numerous calls from the customer ended up in that folder and we do apologize
for the lack of response. This account has been refunded in full.
After providing appropriate documentation, and a review of the account it
is clear that the customer was entitled to a refund. We hope this
resolves the customer's complaint.

Customer Response • Apr 08, 2020

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I received the refund a few days ago.Regards

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Description: RELIGIOUS ORGANIZATIONS

Address: 103B Hexam drive, Lynchburg, Virginia, United States, 24501

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