True Love Bridal Reviews (1)
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True Love Bridal Rating
Description: Bridal Shops
Address: 479 Highway 79, Morganville, New Jersey, United States, 07751
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Review: In Dec. 2013, my friends and I ordered 6 dresses from True Love Bridal for my April 12, 2014 wedding and put down $804 in deposits. True Love Bridal offered a ship date of Jan. 31, 2014 but we had to pay a $40 rush fee per dress. I called that week and confirmed that the order was placed on Dec. 16, 2013. On Jan. 28, I checked with the store to make sure we were on track. I was assured that they would be arriving "any day."
On Feb. 20, I called and asked when we could expect the dresses and asked that the rush fee be refunded as the dresses were nearly a month late. The employee assured me that they would be in the next shipment. I said the dresses needed to arrive by March 8th as most of my friends were out of state and needed to have alterations done. The owner, [redacted], then said she'd call the manufacturer and get back to me.
Later that day, [redacted] called me back and said the order had never been at all. The best they could do was place a new order with a tentative ship date of March 31. I asked that the deposits be returned for the unplaced order so that we could pursue other options. She said the other owner, [redacted], would call me back.
[redacted], who was incredibly rude and unprofessional, informed me that the store changed owners in January so they were not responsible. She said they did not take our deposit in Dec. and therefore, would not return any money. However, they were willing to place my order again without another deposit, which I refused to do.
Without our consent, the store went ahead and placed a new order on Feb. 20 hoping that we would accept it. After finding out about the other order, on Feb 24 I asked [redacted] to guarantee a ship date, but she couldn't. I asked for the unauthorized order to be cancelled. I asked again for the deposits to be returned, which they have refused to do.
Even though the order obviously transferred when they bought the business, the owners claim that the deposits did not. This is a total SCAM!!!Desired Settlement: I want the $804 deposit back for an order which was never placed. I have had to pay for all of my friends' dresses and rush fees as a result and am now out over $900 on top of the $804 deposits.
Business
Response:
Dear Revdex.com,
[redacted] True Love Bridal is CLOSED for business ,
its last day of busness was 12/30/13.
Thank you.
There is a new company at that location, a corporation : True Love Bridal Inc.
Can you please update your records as soon as possible!