Hello,True Payment Solutions takes pride in being a full disclosure company and our agents are trained to always be straight forward with our merchants. This merchant's application was received and processed. The application fee that the merchant agreed to pay was also processed once the application...
was approved. This account was approved the same day and we did not receive any phone call from the merchant indicating he did not want to proceed.Our install techs also went to the location and attempted install which is when the merchant declined install and indicated he had called in to cancel the account.The merchant did sign our standard 3 year agreement which is cancelable but with cancellation fees which are part of the agreement the merchant signed and agreed to.We have offered to refund him any fees charged to him once his account has been installed and activated.Thank You.
Good Afternoon, We have spoken with the merchant and confirmed the cancellation of their account.The merchant was reminded of the final billing period that is standard for all accounts that we discussed at the time of their original request for cancellation at the very end of June.The merchant...
has been advised that outside of the early termination fee, they should see no further charges from us. We have no record of receiving the merchant's PCI compliance forms but advised if merchant is able to provide proof of original date sent, we would honor that date and provide necessary refunds. Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if I have understood them correctly.Just to make sure there are no further misunderstandings, my interpretation of this response is that TPS is agreeing to refund the $15.95 equipment lease fee and to end the contract without charging the early termination fee. I would like to be advised how to complete the cancellation process as soon as possible so that no further charges are incurred and how to return the equipment to them.
Regards,
[redacted]
Hello,True Payment Solutions takes pride in being a full disclosure company and our agents are trained to always be straight forward with our merchants. This merchant's application was received and processed. The application fee that the merchant agreed to pay was also processed once the application...
was approved. This account was approved the same day and we did not receive any phone call from the merchant indicating he did not want to proceed.Our install techs also went to the location and attempted install which is when the merchant declined install and indicated he had called in to cancel the account.The merchant did sign our standard 3 year agreement which is cancelable but with cancellation fees which are part of the agreement the merchant signed and agreed to.We have offered to refund him any fees charged to him once his account has been installed and activated.Thank You.
Good Afternoon, We have spoken with the merchant and confirmed the cancellation of their account.The merchant was reminded of the final billing period that is standard for all accounts that we discussed at the time of their original request for cancellation at the very end of June.The merchant...
has been advised that outside of the early termination fee, they should see no further charges from us. We have no record of receiving the merchant's PCI compliance forms but advised if merchant is able to provide proof of original date sent, we would honor that date and provide necessary refunds. Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if I have understood them correctly.Just to make sure there are no further misunderstandings, my interpretation of this response is that TPS is agreeing to refund the $15.95 equipment lease fee and to end the contract without charging the early termination fee. I would like to be advised how to complete the cancellation process as soon as possible so that no further charges are incurred and how to return the equipment to them.
Regards,
[redacted]