[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I [redacted] on 8-19- [redacted] sales representative for true payment solutions we had talked about switching in the mean time [redacted] said that he had a few more places to go and that he would stop back by or I could just call him [redacted] give me his business cardI [redacted] called [redacted] about minutes later and told him that I [redacted] was staying with first financial bank witch is merchants services for my credit card machinebecause they had got my fees down lower then what [redacted] had quo [redacted] for true payment solutions [redacted] said that he would tear up my check and thank youthen next thing I no on 8=a $payment came out of my business checking so I [redacted] called [redacted] on his cell and [redacted] said that he would call his boss and get it fixed that he did not no why his company done that I gave him a few days still had not fixed problem [redacted] said he was very sorry and that he would get this matter fixedSince then nothing has been fix I have call numerous of time and have talk to ***, [redacted] , and [redacted] from True Payment Solution to try and resolve this all they keep telling me is that they need to talk to [redacted] and they have been taking money out of my business account without my permission and true payment solution new that from the get go thank you Regards, [redacted]
Good Morning!The merchant account has been closed and the early termination fee waived as requested.Upon speaking with Ms***, she stated that she was satisfied with this offer.No further action is needed with this complaint.Thank you,True Payment Solutions
Good Afternoon,As per Mr [redacted] ' signature on the attached Early Termination Fee Addendum, it clearly states that "True Payment Solutions will be reimbursing the previous processor's Early Termination Fee" not that we would be paying said fee upfront and/or directly to the company.In addition, it re-outlines our Early Termination Fee Agreement as well.On 02/20/2014, Mr [redacted] called in reference to his reimbursement.He was reminded of the complete process, expressed his complete understanding and even stated that he was going to wait a bit to cancel with them to ensure he had enough funds in his bank account so would not be sending in his bank statement just yet.Again on 02/24/2015, we spoke with Mr [redacted] and confirmed that we would be covering the full amount of his previous processor's cancellation fee and ensured he had all the appropriate forms and information needed to process the reimbursement.Mr [redacted] again expressed his full understanding and stated he was going to wait a little while longer but would let us know once he had been charged the fee.The next time we heard from Mr [redacted] , he expressed his desire to cancel services because he felt that we lied to him.When reminding him of the previous conversations we had with him his response was that he didn't care and he wanted to cancel.At that time, we did attempt to retain Mr [redacted] business but were unsuccessful so tried to explain the cancellation process but Mr [redacted] hung up.We again attempted to reach out to Mr [redacted] for retention efforts but our efforts were declined so instead fully educated Mr [redacted] on the cancellation process.We have not received the necessary documentation needed in order to cancel Mr [redacted] account per his request so did attempt to reach out to him again.Mr [redacted] does pick up the phone but immediately hangs up each time we call.Due to being unable to reach Mr [redacted] by phone, we have re-emailed the cancellation form and advised of the equipment return policy to include our return shipping address.We still are more than happy to provide processing services for Mr [redacted] and cover his full early termination fee as agreed upon but will also honor his request to cancel services upon receipt of the appropriate cancellation form.Thank you,True Payment Solutions
Good Evening,We have attemp [redacted] to contact [redacted] to follow up with this issue, we received no answer and did not have the ability to leave a voice mail.While it is unfortunate that we are unable to continue a business relationship with [redacted] , we do want to end things as positively as we can given... the circumstances.Mid October and early November, [redacted] was advised of the cancellation process which requires written notification of her intent to cancel.No refunds will be issued because this letter was never received thus the account continued to incur normal monthly charges.We have since received the appropriate forms in order to cancel per our cancellation process on 12/04/2014.We will honor the merchants request to cancel the account at this time.As a sign of good faith and in an effort to move towards a final resolution, we have agreed to do an accelera [redacted] cancellation for [redacted] .This will close out her account & stop additional charges from incurring on the account. Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is not true that they have tried to contact me I was the one who has been calling them since day one Not once did they call me to try to set up or anything like they are saying The first time I called and was upset because I never got a call back from their "sales rep" the gentleman who answered told me that they could send me to another line so they can send someone to set me upI did decline because I told them they had already said they where going to come by and set out up yet no one came by The sales rep even told me he himself would come by and bring me paperwork to fill out so I can send the other company that I already had to cancel with them and he never came either I am NOT asking for a refund of the $I said that from the beginning all I want is a cancellation from them without a cancellation fee because all I got from them since day one has been nothing but lies Not once have they called me like they are claiming they did to arrange anythingThe only call I got from them was from [redacted] that same day I called and spoke to the supposed manager and that call was only to see what the problem I was having was She told me she would tell [redacted] the sales rep to contact me because unfortunately there was not a lot she could do since she was not a manner or higher hand Since then it's been zero attempts on their part to contact meSo no I do not want to be with their company and I want full cancellation with no cancellation fee They can keep the $ Regards, [redacted] ***
Good Evening, The merchant, [redacted] ***, did call in requesting to cancel services but notes on the account indicate that it was after the account activation process had already began, not the same day as per his claim At the time of this call, Mr*** was advised of the cancellation process that requires written request to cancel services to which we never receivedMr [redacted] called again about a month later & was again advised of the cancellation process but never sent back the cancellation request form The application/contract clearly outlines all monthly charges, set up fees & the early termination fees per the three year agreement that Mr [redacted] agreed to & signed True Payment Solutions has tried to work with Mr [redacted] to resolve this issue by sending a technician out to his business location but the installation attempt was rejected In addition, we offered Mr [redacted] a full refund of all billed charges upon installation as a sign of good faith, this offer was also rejected We are more than willing to stop charges on the account but again must receive a written cancellation request in order to complete this requestThank you,True Payment Solutions
Good afternoon, Mr [redacted] is correct that we promised him a refund for November chargesThe standard process for this type of refund is that a check is issued directly to the merchant at the time of installation.Mr [redacted] declined this offer and requested that we refund directly back into his bank account.As a sign of good faith, we agreed to this option.We were able to agree upon an installation date for after the new year.With a date after the end of the month, the merchant will again be charged for December.We will be issuing a full refund for BOTH November AND December charges PRIOR to the merchant being installed the second week of January.The refund has not applied to Mr [redacted] 's account because we are waiting for the December charges to hit so a complete and full refund can be issued all at once.The updated information of December charges being included in the refund was not delivered to Mr [redacted] directly due to being unable to reach him but additional follow up will be made to ensure his awareness.We can assure both the Revdex.com AND Mr [redacted] that we are fully committed to issuing the promised refunds and maintaining a positive business relationship.Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing the refund is made by the second week in January Regards, [redacted]
Hello,True Payment Solutions takes pride in being a full disclosure company and our agents are trained to always be straight forward with our merchantsThis merchant's application was received and processedThe application fee that the merchant agreed to pay was also processed once the application was approvedThis account was approved the same day and we did not receive any phone call from the merchant indicating he did not want to proceed.Our install techs also went to the location and attempted install which is when the merchant declined install and indicated he had called in to cancel the account.The merchant did sign our standard year agreement which is cancelable but with cancellation fees which are part of the agreement the merchant signed and agreed to.We have offered to refund him any fees charged to him once his account has been installed and activated.Thank You
Good evening! I am unable to respond directly on the website so am doing so through this email in an effort to resolve this complaint The merchant is claiming that we promised an installation date that was not agreed upon Any special requests would be outlined as special instructions on the original application/agreement that is signed by the merchant Upon review of this documentation, no such promise was agreed to Our technicians follow a schedule based upon location & availability They did not make the "original date" as the merchant explained but rather attempted to reach out for installation the following week as their schedule allowed but their attempt was refused by the merchant This refusal did prevent us from being able to get the services installed True Payment Solutions did offer a refund of charges upon installation but this offer was refused also As an additional attempt & sign of good faith on our part, we offered to refund the application fee upon installation but again the offer was refused The merchant has not sent in a written cancellation request in order for us to stop charges on the account We will make another attempt to get the appropriate documentation in order to resolve this issue Thank you, True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I [redacted] on 8-19- [redacted] sales representative for true payment solutions we had talked about switching in the mean time [redacted] said that he had a few more places to go and that he would stop back by or I could just call him [redacted] give me his business cardI [redacted] called [redacted] about minutes later and told him that I [redacted] was staying with first financial bank witch is merchants services for my credit card machinebecause they had got my fees down lower then what [redacted] had quo [redacted] for true payment solutions [redacted] said that he would tear up my check and thank youthen next thing I no on 8=a $payment came out of my business checking so I [redacted] called [redacted] on his cell and [redacted] said that he would call his boss and get it fixed that he did not no why his company done that I gave him a few days still had not fixed problem [redacted] said he was very sorry and that he would get this matter fixedSince then nothing has been fix I have call numerous of time and have talk to ***, [redacted] , and [redacted] from True Payment Solution to try and resolve this all they keep telling me is that they need to talk to [redacted] and they have been taking money out of my business account without my permission and true payment solution new that from the get go thank you Regards, [redacted]
Good Morning!The merchant account has been closed and the early termination fee waived as requested.Upon speaking with Ms***, she stated that she was satisfied with this offer.No further action is needed with this complaint.Thank you,True Payment Solutions
Good Afternoon,As per Mr [redacted] ' signature on the attached Early Termination Fee Addendum, it clearly states that "True Payment Solutions will be reimbursing the previous processor's Early Termination Fee" not that we would be paying said fee upfront and/or directly to the company.In addition, it re-outlines our Early Termination Fee Agreement as well.On 02/20/2014, Mr [redacted] called in reference to his reimbursement.He was reminded of the complete process, expressed his complete understanding and even stated that he was going to wait a bit to cancel with them to ensure he had enough funds in his bank account so would not be sending in his bank statement just yet.Again on 02/24/2015, we spoke with Mr [redacted] and confirmed that we would be covering the full amount of his previous processor's cancellation fee and ensured he had all the appropriate forms and information needed to process the reimbursement.Mr [redacted] again expressed his full understanding and stated he was going to wait a little while longer but would let us know once he had been charged the fee.The next time we heard from Mr [redacted] , he expressed his desire to cancel services because he felt that we lied to him.When reminding him of the previous conversations we had with him his response was that he didn't care and he wanted to cancel.At that time, we did attempt to retain Mr [redacted] business but were unsuccessful so tried to explain the cancellation process but Mr [redacted] hung up.We again attempted to reach out to Mr [redacted] for retention efforts but our efforts were declined so instead fully educated Mr [redacted] on the cancellation process.We have not received the necessary documentation needed in order to cancel Mr [redacted] account per his request so did attempt to reach out to him again.Mr [redacted] does pick up the phone but immediately hangs up each time we call.Due to being unable to reach Mr [redacted] by phone, we have re-emailed the cancellation form and advised of the equipment return policy to include our return shipping address.We still are more than happy to provide processing services for Mr [redacted] and cover his full early termination fee as agreed upon but will also honor his request to cancel services upon receipt of the appropriate cancellation form.Thank you,True Payment Solutions
Good Evening,We have attemp [redacted] to contact [redacted] to follow up with this issue, we received no answer and did not have the ability to leave a voice mail.While it is unfortunate that we are unable to continue a business relationship with [redacted] , we do want to end things as positively as we can given... the circumstances.Mid October and early November, [redacted] was advised of the cancellation process which requires written notification of her intent to cancel.No refunds will be issued because this letter was never received thus the account continued to incur normal monthly charges.We have since received the appropriate forms in order to cancel per our cancellation process on 12/04/2014.We will honor the merchants request to cancel the account at this time.As a sign of good faith and in an effort to move towards a final resolution, we have agreed to do an accelera [redacted] cancellation for [redacted] .This will close out her account & stop additional charges from incurring on the account. Thank you,True Payment Solutions
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:It is not true that they have tried to contact me I was the one who has been calling them since day one Not once did they call me to try to set up or anything like they are saying The first time I called and was upset because I never got a call back from their "sales rep" the gentleman who answered told me that they could send me to another line so they can send someone to set me upI did decline because I told them they had already said they where going to come by and set out up yet no one came by The sales rep even told me he himself would come by and bring me paperwork to fill out so I can send the other company that I already had to cancel with them and he never came either I am NOT asking for a refund of the $I said that from the beginning all I want is a cancellation from them without a cancellation fee because all I got from them since day one has been nothing but lies Not once have they called me like they are claiming they did to arrange anythingThe only call I got from them was from [redacted] that same day I called and spoke to the supposed manager and that call was only to see what the problem I was having was She told me she would tell [redacted] the sales rep to contact me because unfortunately there was not a lot she could do since she was not a manner or higher hand Since then it's been zero attempts on their part to contact meSo no I do not want to be with their company and I want full cancellation with no cancellation fee They can keep the $ Regards, [redacted] ***
Good Evening, The merchant, [redacted] ***, did call in requesting to cancel services but notes on the account indicate that it was after the account activation process had already began, not the same day as per his claim At the time of this call, Mr*** was advised of the cancellation process that requires written request to cancel services to which we never receivedMr [redacted] called again about a month later & was again advised of the cancellation process but never sent back the cancellation request form The application/contract clearly outlines all monthly charges, set up fees & the early termination fees per the three year agreement that Mr [redacted] agreed to & signed True Payment Solutions has tried to work with Mr [redacted] to resolve this issue by sending a technician out to his business location but the installation attempt was rejected In addition, we offered Mr [redacted] a full refund of all billed charges upon installation as a sign of good faith, this offer was also rejected We are more than willing to stop charges on the account but again must receive a written cancellation request in order to complete this requestThank you,True Payment Solutions
Good afternoon, Mr [redacted] is correct that we promised him a refund for November chargesThe standard process for this type of refund is that a check is issued directly to the merchant at the time of installation.Mr [redacted] declined this offer and requested that we refund directly back into his bank account.As a sign of good faith, we agreed to this option.We were able to agree upon an installation date for after the new year.With a date after the end of the month, the merchant will again be charged for December.We will be issuing a full refund for BOTH November AND December charges PRIOR to the merchant being installed the second week of January.The refund has not applied to Mr [redacted] 's account because we are waiting for the December charges to hit so a complete and full refund can be issued all at once.The updated information of December charges being included in the refund was not delivered to Mr [redacted] directly due to being unable to reach him but additional follow up will be made to ensure his awareness.We can assure both the Revdex.com AND Mr [redacted] that we are fully committed to issuing the promised refunds and maintaining a positive business relationship.Thank you,True Payment Solutions
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, providing the refund is made by the second week in January Regards, [redacted]
Hello,True Payment Solutions takes pride in being a full disclosure company and our agents are trained to always be straight forward with our merchantsThis merchant's application was received and processedThe application fee that the merchant agreed to pay was also processed once the application was approvedThis account was approved the same day and we did not receive any phone call from the merchant indicating he did not want to proceed.Our install techs also went to the location and attempted install which is when the merchant declined install and indicated he had called in to cancel the account.The merchant did sign our standard year agreement which is cancelable but with cancellation fees which are part of the agreement the merchant signed and agreed to.We have offered to refund him any fees charged to him once his account has been installed and activated.Thank You
Good evening! I am unable to respond directly on the website so am doing so through this email in an effort to resolve this complaint The merchant is claiming that we promised an installation date that was not agreed upon Any special requests would be outlined as special instructions on the original application/agreement that is signed by the merchant Upon review of this documentation, no such promise was agreed to Our technicians follow a schedule based upon location & availability They did not make the "original date" as the merchant explained but rather attempted to reach out for installation the following week as their schedule allowed but their attempt was refused by the merchant This refusal did prevent us from being able to get the services installed True Payment Solutions did offer a refund of charges upon installation but this offer was refused also As an additional attempt & sign of good faith on our part, we offered to refund the application fee upon installation but again the offer was refused The merchant has not sent in a written cancellation request in order for us to stop charges on the account We will make another attempt to get the appropriate documentation in order to resolve this issue Thank you, True Payment Solutions