True REST

I entered into a membership at this float spa and was told I could suspend at any time. I emailed Frankie, manager of both Columbus True Rest Float Spa’s, to suspend my membership which she agreed to do. What I didn’t realize is she snuck in a re-activation date that I didn’t see and didn’t agree to. I didn’t even realize that date was a thing until I saw the money come out of my bank account. I never responded to their email back to me so I never agreed to a reinstatement. I contacted Frankie to get a refund as I do not want to use their service, and they belittled me and even went as far to send a follow up email saying how many Floats I had in my Float bank. I feel disrespected and made to feel like a fool. They don’t care about their customer, they care about the money.

Purchased a voucher through Groupon and voucher expired. Groupon states that they will honor the original value; however they state that True Rest took the money and they can only honor up to half of the original value.

Wanted to try this out so my wife bought 3 gift cards (at their recommendation) from the *** location. Used two sessions and didnt like it. Tried to return the 3rd one and were given the run around, finally was told they dont give refunds and I should just give it away. There is nothing on the gift card we were given, no postings in their place or anywhere on their website which states that the gift cards are non refundable. I have not used it and don't have intention to, so they are just keeping our $80, I have proof of purchase and tried to return several times. For a company in the business of stress relief, I have not had a good experience, especially feeling scammed, I have not used the 3rd session, why do you get to keep the money??

On December 15th I was present with my friend to enjoy a float spa at the notes business. Upon completion of my float I was asked if I wanted to schedule my next visit to which I responded no. I’ll call and schedule my next flor since I’ll be traveling on holiday for the rest of the month and January. I then also stated matter of fact can we place the account on Hold? The young girl responded and said sure. She said it just needs to be I writing. So I jotted out my request on a peice of paper. Signed and dated it And left the establishment with my friend after the young lady stated she would get it in the system and I was all set. On January 4th as I’m reconciling my bills for the month of December I saw where I had in fact been charged $63.43 for the subscription I asked to be held. I called the establishment and addressed the issue with a young for by phone name Kiera who said she did see where my account was on hold in the system but she wasn’t able to make changes to a persons account to freeze or unfreeze. She went on to say she would relay the information to her supervisor and manager Alaina who would be in later in the evening and give me a call. I gave her my phone number. And no one ever called me on Jan 4 evening ever. So I called and disputed with my bank and let them know the very same information. The bank said they would assist in dealing with the dispute since I was able to provide dates of when the service was requested to be canceled. Per true rests policy they ask for holds to be “submitted in writing/email.” By handing the staff member a written notice signed and dated I was well within my rights to request the hold and I did so according to their policy. Since when is a hand written not not acceptable as written request or documentation. On January 5 I received an email from Alaina L staying she has tried calling and no one answered which is a false statement. She never called. She also went on to state that the only correspondence she has about a hold was from July when I had surgery to my knee and needed a hold because of the medical treatment I received. I tried calling the business to speak with her on the 5 of Jan and was able to make contact. Unfortunately Alaina was not helpful. She denied that I had service on the day even though it’s very clear that I was present and used two of the three credits for service on December 15. She also stated that she was working that day and wouldn’t have allowed for a written document to suffice for a hold request even though her email sent Jan 5 as well as their policy indicates freezes or holds have to be written/emailed. I asked her what does she need to to to refund me my $63.43 that was billed in error for the month of December because what I did was accurate per their policy and a refund should be granted because some one on their end didn’t process the request timely. I also asked her what can we do about canceling the entire subscription because her dismissive and rude She said that there was nothing she could do and there was nothing she intended to do and I would be billed once again because she didn’t have to do anything. How rude. To refer back to the conversation that I had with her colleague the night before, Kiera, Kiera indicated she did in fact see where my account was on HOLD. so that let’s me know that this woman Alina is choosing to dismiss that fact and is now threading to over charge me again for service that I asked to be held 2 weeks prior. She is choosing to not look at her system that kiara verified on Jan 4 had my account on hold she is also choosing to refuse a refund even though her college and system verify the error. I want my $63.43 refunded. I also want a refund of the credit for service on my account that remains when I completed service on the 15th of December. I don’t like that me Alaina get it was ok the threaten and give altumatims on the phone staying either you can deal not be charged for Januarys cycle or nothing. That is not customer service. Especially when I’ve done nothing wrong. I put in writing on December 15. Please hold my account. I followed up when I saw the error. Now to be told I have to accept her terrible customer service and be charged an additional fee for canceling because I have no other course of action is disgusting. I used this service as a means of self care and relaxation but now it has turned into a headache.l because system errors and bad customer service. In total I am asking for help to be refunded the 63.43 incorrectly drafted from my bank account on December 31 as well as refund of the credit that remains on my account and finally that no further funds be drafted from my accounts in connection with this business. In total I would like help recovering $126.86 for incorrect billing and refund of service credit. Please not that per me Alianas email and phone conversation that she was so rude and dismissive in she begrudgingly agreed not to charge me for another month of service and agreed to process a cancellation of subscription services from today forward. But I still need help recovering my money back from where they billed in error after receiving WRITTEN documentation/request to hold.

I had a monthly membership with this company and was previously very satisfied until I went to go schedule a session and found out the two sessions I had remaining on my account expired. I emailed the company asking them to resinstate the two sessions I previously paid for, but my request was declined. The points I have on my account never expire, but the actual sessions do. It’s a bit confusing, and this wasn’t made clear to me when I cancelled my monthly membership. Had I known my services had an expiration date, I would have taken steps to ensure the wouldn’t have gone unused. The person who handled my request didn’t even ask if I had any extenuating circumstances, or ask why I hadn’t been back to the spa recently. It would have been nice to feel more like a customer instead of a number. I’ve even referred friends and family to the business. I just do not feel valued based on the interaction I recently had.