True Title Inc

The customer did receive the correct motor, we returned the same type of the motor that we took off.  If we are able to get our motor back from the customer we will be willing to refund the amount being requested.  Please let me know if any further information is...

needed.  Thank you.

Initial Business Response /* (1000, 10, 2015/09/23) */
Contact Name and Title: [redacted]- Cust Svc Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomforsolutions.net
In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted to...

replace both units due to the coils being rusted out. Our Service Manager, [redacted], has gone out to the location multiple times in the attempt to satisfy the customer. The units work great and it only took a couple of weeks to get the insulation work completed. [redacted] has offered to pay for the difference of the two electric bills, $403.22. The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezes. We are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matter. Please let me know if any additional information is needed.
[redacted]
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 12, 2015/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes I discussed with Mr [redacted] about what steps were. Eeded to be taken. The option of removing all equipment is the route I'm looking at doing. My only concern is what will they replace them with? They left the old units with me in which we scraped them for cash. Speaking with [redacted] they would've done the same. I'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the difference. I recorded the entire conversation with the salesman if the business would like to review it. The salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't needed. Better insulation in the attic is in fact what was needed. In no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to help. Once again I feal as if my family and I paid for these new units that weren't needed.

The Service Manager, [redacted], spoke to both the son and mother on the afternoon of 6/23/2017.  They spoke about what all occurred while the technician was out and [redacted] made mention to allow 7-10 business days from that date in order for the customer to receive a...

refund in the full amount of $139.  Please let me know if any additional information is needed, thank you. [redacted]Customer Service Supervisor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I spoke to this customer this morning and she will not be responsible for the $99.95 statement she received.  Please let me know if you have any questions, thank you.

Initial Business Response /* (1000, 5, 2015/09/14) */
Contact Name and Title: [redacted]- C.S. Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomfortsolutions.net
In regards to case# XXXXXXXX, the customer called into the office and booked a maintenance check on both systems...

($99.95 per system). Upon the technicians arrival one unit needed service work performed and the other unit was able to have just the maintenance check performed on it. A maintenance check can not be performed on a unit that isn't working properly, therefore the customer was charged a service call due to the unit not working properly and repair recommendations were presented to the customer. The customer paid a service call of $139 to get the diagnostic of the unit that was unable to have the maintenance performed (they declined repairs) and $99.95 for the one unit that was able to have the maintenance performed as requested. The customer authorized the work prior to being performed, signed the technicians service ticket, and provided him with payment. Please let me know if further information regarding this case is needed. Thank you.
[redacted]
Customer Service Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2015/09/14) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was not aware of the difference between a service call and a maintenance check. I told the lady who answered the phone that neither of our units had been checked in several years, they both needed to be cleaned & Freon added and one unit was leaking & needed to be fixed. By the time Tech arrived I had to go back to work. My husband, [redacted] was there and the tech told him that he couldn't put Freon in the main unit, because of the age (I believe 17 yrs.) that it needed a new compressor. But the units were working just fine, there is not a problem with either of the compressors. I just wanted it cleaned & Freon put in. The smaller unit was leaking & without even getting up & looking at the problem area, tech started telling [redacted] how much it was going to cost. [redacted] told tech that he needed to call me ([redacted]) before he did anything. I never got a call from the technician. There was no problem with either of the compressors, we wanted them cleaned & Freon added - that is all. Anything else, the tech was supposed to call me & give me an estimate. Technician looked at the age of the main unit & decided it needed a new compressor - and that was all he was going to do. We still have 2 units not serviced that are dirty, full of leaves & need Freon.
Final Consumer Response /* (2000, 11, 2015/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Please refund the service fee. Thank you.
Final Business Response /* (4000, 9, 2015/09/22) */
Air Comfort Solutions did perform the tune up on the unit that was working properly upon arrival. It states that on the service ticket under "work performed", that both the hone owner and tech signed off on. I will refund the service fee since the customer doesn't feel the need to pay for a diagnostic, but the 99.95 tune up fee will remain since the work was performed.

Initial Business Response /* (1000, 5, 2015/05/13) */
Contact Name and Title: [redacted], Supervisor
Contact Phone: XXX-XXX-XXXX
Contact Email: [redacted]@aircomfortsolutions.net
In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $139. They should allow 7-10 business...

days to receive the refund. Please contact me with any questions or concerns.
Thank you,
[redacted]

Initial Business Response /* (1000, 5, 2016/01/25) */
The customer will be refunded in full in the amount of $953. He will need to allow 7-10 business days to receive this check. Please let me know if you need anything else pertaining to this case.
[redacted]
Customer Service...

Supervisor
Initial Consumer Rebuttal /* (3000, 7, 2016/02/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
A partial payment of $95.30 was received 1/28/16, leaving an unpaid balance of $857.70. Check number XXXXX.
Final Business Response /* (4000, 9, 2016/02/02) */
As mentioned in our last response dated 1/25/16 the customer has been issued a full refund and should receive that check within 7 business days. I will follow up with the General Manager on its status. Thank you.
[redacted]
Customer Service Supervisor