Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issueWe will be refunding her for that service ticketPlease let me know if you need any further information regarding this case, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Regarding case# XXXXXXXX, our Plumbing Supervisor [redacted] called and spoke to the customer this morning and agreed to a refund in the dollar amount of $The customer was told to allow 7-business days to receive the refundPlease let me know if any additional information is neededThank you [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to refund my money back minus the service call for not fixing my drain problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *
Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ Contact Name and Title: [redacted] - Cust Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomforsolutions.net In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted to replace both units due to the coils being rusted outOur Service Manager, [redacted] , has gone out to the location multiple times in the attempt to satisfy the customerThe units work great and it only took a couple of weeks to get the insulation work completed [redacted] has offered to pay for the difference of the two electric bills, $The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezesWe are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matterPlease let me know if any additional information is needed [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I discussed with Mr [redacted] about what steps wereEeded to be takenThe option of removing all equipment is the route I'm looking at doingMy only concern is what will they replace them with? They left the old units with me in which we scraped them for cashSpeaking with [redacted] they would've done the sameI'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the differenceI recorded the entire conversation with the salesman if the business would like to review itThe salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't neededBetter insulation in the attic is in fact what was neededIn no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to helpOnce again I feal as if my family and I paid for these new units that weren't needed
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] - C.SSupervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer called into the office and booked a maintenance check on both systems ($per system)Upon the technicians arrival one unit needed service work performed and the other unit was able to have just the maintenance check performed on itA maintenance check can not be performed on a unit that isn't working properly, therefore the customer was charged a service call due to the unit not working properly and repair recommendations were presented to the customerThe customer paid a service call of $to get the diagnostic of the unit that was unable to have the maintenance performed (they declined repairs) and $for the one unit that was able to have the maintenance performed as requestedThe customer authorized the work prior to being performed, signed the technicians service ticket, and provided him with paymentPlease let me know if further information regarding this case is neededThank you [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not aware of the difference between a service call and a maintenance checkI told the lady who answered the phone that neither of our units had been checked in several years, they both needed to be cleaned & Freon added and one unit was leaking & needed to be fixedBy the time Tech arrived I had to go back to workMy husband, [redacted] was there and the tech told him that he couldn't put Freon in the main unit, because of the age (I believe yrs.) that it needed a new compressorBut the units were working just fine, there is not a problem with either of the compressorsI just wanted it cleaned & Freon put inThe smaller unit was leaking & without even getting up & looking at the problem area, tech started telling [redacted] how much it was going to cost [redacted] told tech that he needed to call me ( [redacted] ) before he did anythingI never got a call from the technicianThere was no problem with either of the compressors, we wanted them cleaned & Freon added - that is allAnything else, the tech was supposed to call me & give me an estimateTechnician looked at the age of the main unit & decided it needed a new compressor - and that was all he was going to doWe still have units not serviced that are dirty, full of leaves & need Freon Final Consumer Response / [redacted] (2000, 11, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please refund the service feeThank you Final Business Response / [redacted] (4000, 9, 2015/09/22) */ Air Comfort Solutions did perform the tune up on the unit that was working properly upon arrivalIt states that on the service ticket under "work performed", that both the hone owner and tech signed off onI will refund the service fee since the customer doesn't feel the need to pay for a diagnostic, but the tune up fee will remain since the work was performed
Air Comfort Solutions will be standing behind the warranty from the [redacted] Heat and Air install [redacted] emailed a copy of the warranties over this afternoon for the customer to have on file We aplogize for the miscommunication in the call centerRegards,General ManagerAir Comfort Solutions
Initial Business Response / [redacted] (1000, 8, 2015/10/15) */ Air Comfort Solutions has been in contact with [redacted] regarding her issuesWe have agreed that Air Comfort Solutions will remove the unit at no chargeACS is waiting on a day to schedule it from *** Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] , the general manager for Air Comfort Solutions, called me after I submitted this Revdex.com complaint and said they could remove the equipment on a Saturday or SundayI called [redacted] on Friday XX-X-XX and let him know we would be available for the equipment removal on Sat 10-17-In our conversation on 10-9- [redacted] indicated that my keeping their equipment and Air Comfort significantly reducing the original price of the equipment: to compensate for their installation of the wrong air conditioner system with a lower SEER rating, a vinyl pad instead of a concrete pad and an off brand thermostat instead of the Carrier bronze thermostat as promised by the salesperson , the replacement of my hardpipe ductwork (which according to the agreement, was not supposed to be removed) and all of the repairs of the various mess ups made by the installers as well as the cleaning of my ductwork, carpet, furniture, bedding and clothing as a result of the old insulation being removed (which according to the agreement was not supposed to be removed and replaced until the fallThe installers did not inform me that they were removing the insulation and hardpipe ductwork until they were almost finished with the job so the vents in my ceiling were open and the insulation particles invaded the rooms in my house.)I have not heard back from [redacted] since our last conversation on XX-X-XX when the price reduction was discussed and [redacted] said he would call me back on Monday 10-12-Today is Tuesday XX-and I still have not heard back from [redacted] with Air Comfort Final Business Response / [redacted] (4000, 14, 2015/11/04) */ In regards to case# XXXXXXXX, our General Manager is awaiting a call back from the customer to inform him on what weekend works best for her for the equipment removalThe customer was refunded for the unit on July 25, therefore she has had the unit in at no cost at her home for four months nowI personally attempted to call this afternoon to schedule a removal date and had to leave a messageOnce the customer calls us back with a removal date that works for her we will remove the equipment, and as stated earlier the refund was issued months agoThe customer can also schedule the removal with myself, not just [redacted] Please let me know if any additional information is neededThank you [redacted] Customer Service Supervisor Final Consumer Response / [redacted] (4200, 21, 2016/01/25) */ On XX-X-XX I called [redacted] to give him a removal date of 10-17- [redacted] and I also discussed the various mess-ups made by Air Comfort and the option of our reaching an agreement regarding my keeping the equipment with a significant price reduction to compensate for the mess-ups and repairs [redacted] indicated this should be a viable solution and said he would call me back on Monday XX-but I did not hear back from him Since [redacted] still had not called me back as he said he would, I decided to try calling [redacted] again on 11-19-He answered and we both agreed that we would like to reach an agreement regarding my keeping the equipment with a significant price reduction to compensate for Air Comfort's failure to deliver what was promised and to compensate for the repairs/replacement of what they had damaged [redacted] asked me what amount I had in mind and I told him I would have to look at my list and get back with himI retrieved my list and started the process of getting quotes for the repairs/replacementsWe had family health issues and then the ice storm with power outage for several daysWhen I made calls to [redacted] to let him know the progress, I received his voice mail and left messages updating him The following is the list of Air Comfort's failures to deliver what they promised and of what they damaged: Air Comfort Salesman promised the following: - Bryant air conditioner with or higher SEER ratingHowever, the air conditioner which they installed had only a SEER rating - To leave my hardpipe ductwork which he said was better than flex ductworkInstead, the techs took out my hardpipe ductwork and replaced with flex ductwork without my permission - Carrier bronze thermostatInstead, an offbrand cheap thermostat was installed - Concrete padInstead, a vinyl pad was installed Additional failures: - Air Comfort techs damaged the drain line and instead of fixing it or consulting me, they installed a mechanical device with a copper drain line down the exterior siding of my house which made holes in my siding - Air Comfort techs broke my attic ladder - When Air Comfort techs wrongly took out my hardpipe ductwork and insulation which they were supposed to leave, the insulation infiltrated my house Please let me know if you need anything else Thank you, [redacted] XXX-XXX-XXXX
After speaking to the technician and the Service Manager regarding this call, the technician unintentionally missed the wiring issue We apologize for this honest mistake and therefore with the stop payment of the check that the customer has already put into place, there will be no charge Thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7-business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ The customer will be refunded in full in the amount of $He will need to allow 7-business days to receive this checkPlease let me know if you need anything else pertaining to this case [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) A partial payment of $was received 1/28/16, leaving an unpaid balance of $Check number XXXXX Final Business Response / [redacted] (4000, 9, 2016/02/02) */ As mentioned in our last response dated 1/25/the customer has been issued a full refund and should receive that check within business daysI will follow up with the General Manager on its statusThank you [redacted] Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me....barely They didn't inform me what they did to correct the problem I never received anymore communication from them after they left doing "whatever they did" to fix it I guess I'll just have to wait and see after my electric bill comes to see if they helped or not Sincerely, [redacted] ***
The Service Manager, [redacted] , spoke to both the son and mother on the afternoon of 6/23/ They spoke about what all occurred while the technician was out and [redacted] made mention to allow 7-business days from that date in order for the customer to receive a refund in the full amount of $ Please let me know if any additional information is needed, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7-business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/11/04) */ In regards to case# XXXXXXXX, the customer did originally call for a tune-up, but once the technician arrived he noticed he was having service issues with his air conditioner, which at that point it becomes a service callA tucan not be performed on a unit that isn't working properly to begin withThe other company the customer had out also noticed it was a service call since they too charged him to "fix" his air conditionerAs the customer stated, our quote for repairs was $261, he found another company to repair it for a cheaper amount of $We will no longer send the customer a bill, but his account has since been noted to no longer service due to the unpaid billThank you [redacted] Customer Service Supervisor
This check was mailed out to the customer on 1/10/ The customer should have received the check by now, if not please let us know and we can see if it has cleared our bank, thank you
I spoke to this customer this morning and she will not be responsible for the $statement she received Please let me know if you have any questions, thank you
The customer did receive the correct motor, we returned the same type of the motor that we took off If we are able to get our motor back from the customer we will be willing to refund the amount being requested Please let me know if any further information is needed Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 5, 2015/06/22) */ Our Service Supervisor spoke to the customer and she is faxing over her invoice from where she had to have another company out to resolve the issueWe will be refunding her for that service ticketPlease let me know if you need any further information regarding this case, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Regarding case# XXXXXXXX, our Plumbing Supervisor [redacted] called and spoke to the customer this morning and agreed to a refund in the dollar amount of $The customer was told to allow 7-business days to receive the refundPlease let me know if any additional information is neededThank you [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) They agreed to refund my money back minus the service call for not fixing my drain problem
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] *
Initial Business Response / [redacted] (1000, 10, 2015/09/23) */ Contact Name and Title: [redacted] - Cust Svc Mgr Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomforsolutions.net In regards to case number XXXXXXXX, our technician and salesman were nothing but honest and the customer wanted to replace both units due to the coils being rusted outOur Service Manager, [redacted] , has gone out to the location multiple times in the attempt to satisfy the customerThe units work great and it only took a couple of weeks to get the insulation work completed [redacted] has offered to pay for the difference of the two electric bills, $The customer was also given the option of us removing all of the equipment we have installed for them, this includes two attic breezesWe are currently awaiting a call back from the customer pertaining to what they would like to do regarding this matterPlease let me know if any additional information is needed [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 12, 2015/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) Yes I discussed with Mr [redacted] about what steps wereEeded to be takenThe option of removing all equipment is the route I'm looking at doingMy only concern is what will they replace them with? They left the old units with me in which we scraped them for cashSpeaking with [redacted] they would've done the sameI'm concerned that if we go that route what are we left with? Mr [redacted] also agreed to speak with his supervisor about covering the differenceI recorded the entire conversation with the salesman if the business would like to review itThe salesman made a lot of recommendation in which were all needing new equipment, like I stated previously wasn't neededBetter insulation in the attic is in fact what was neededIn no way am I saying the personal aren't friendly and looking out for their customers, they've be t over backwards to helpOnce again I feal as if my family and I paid for these new units that weren't needed
Initial Business Response / [redacted] (1000, 5, 2015/09/14) */ Contact Name and Title: [redacted] - C.SSupervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer called into the office and booked a maintenance check on both systems ($per system)Upon the technicians arrival one unit needed service work performed and the other unit was able to have just the maintenance check performed on itA maintenance check can not be performed on a unit that isn't working properly, therefore the customer was charged a service call due to the unit not working properly and repair recommendations were presented to the customerThe customer paid a service call of $to get the diagnostic of the unit that was unable to have the maintenance performed (they declined repairs) and $for the one unit that was able to have the maintenance performed as requestedThe customer authorized the work prior to being performed, signed the technicians service ticket, and provided him with paymentPlease let me know if further information regarding this case is neededThank you [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not aware of the difference between a service call and a maintenance checkI told the lady who answered the phone that neither of our units had been checked in several years, they both needed to be cleaned & Freon added and one unit was leaking & needed to be fixedBy the time Tech arrived I had to go back to workMy husband, [redacted] was there and the tech told him that he couldn't put Freon in the main unit, because of the age (I believe yrs.) that it needed a new compressorBut the units were working just fine, there is not a problem with either of the compressorsI just wanted it cleaned & Freon put inThe smaller unit was leaking & without even getting up & looking at the problem area, tech started telling [redacted] how much it was going to cost [redacted] told tech that he needed to call me ( [redacted] ) before he did anythingI never got a call from the technicianThere was no problem with either of the compressors, we wanted them cleaned & Freon added - that is allAnything else, the tech was supposed to call me & give me an estimateTechnician looked at the age of the main unit & decided it needed a new compressor - and that was all he was going to doWe still have units not serviced that are dirty, full of leaves & need Freon Final Consumer Response / [redacted] (2000, 11, 2015/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Please refund the service feeThank you Final Business Response / [redacted] (4000, 9, 2015/09/22) */ Air Comfort Solutions did perform the tune up on the unit that was working properly upon arrivalIt states that on the service ticket under "work performed", that both the hone owner and tech signed off onI will refund the service fee since the customer doesn't feel the need to pay for a diagnostic, but the tune up fee will remain since the work was performed
Air Comfort Solutions will be standing behind the warranty from the [redacted] Heat and Air install [redacted] emailed a copy of the warranties over this afternoon for the customer to have on file We aplogize for the miscommunication in the call centerRegards,General ManagerAir Comfort Solutions
Initial Business Response / [redacted] (1000, 8, 2015/10/15) */ Air Comfort Solutions has been in contact with [redacted] regarding her issuesWe have agreed that Air Comfort Solutions will remove the unit at no chargeACS is waiting on a day to schedule it from *** Initial Consumer Rebuttal / [redacted] (3000, 10, 2015/10/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] , the general manager for Air Comfort Solutions, called me after I submitted this Revdex.com complaint and said they could remove the equipment on a Saturday or SundayI called [redacted] on Friday XX-X-XX and let him know we would be available for the equipment removal on Sat 10-17-In our conversation on 10-9- [redacted] indicated that my keeping their equipment and Air Comfort significantly reducing the original price of the equipment: to compensate for their installation of the wrong air conditioner system with a lower SEER rating, a vinyl pad instead of a concrete pad and an off brand thermostat instead of the Carrier bronze thermostat as promised by the salesperson , the replacement of my hardpipe ductwork (which according to the agreement, was not supposed to be removed) and all of the repairs of the various mess ups made by the installers as well as the cleaning of my ductwork, carpet, furniture, bedding and clothing as a result of the old insulation being removed (which according to the agreement was not supposed to be removed and replaced until the fallThe installers did not inform me that they were removing the insulation and hardpipe ductwork until they were almost finished with the job so the vents in my ceiling were open and the insulation particles invaded the rooms in my house.)I have not heard back from [redacted] since our last conversation on XX-X-XX when the price reduction was discussed and [redacted] said he would call me back on Monday 10-12-Today is Tuesday XX-and I still have not heard back from [redacted] with Air Comfort Final Business Response / [redacted] (4000, 14, 2015/11/04) */ In regards to case# XXXXXXXX, our General Manager is awaiting a call back from the customer to inform him on what weekend works best for her for the equipment removalThe customer was refunded for the unit on July 25, therefore she has had the unit in at no cost at her home for four months nowI personally attempted to call this afternoon to schedule a removal date and had to leave a messageOnce the customer calls us back with a removal date that works for her we will remove the equipment, and as stated earlier the refund was issued months agoThe customer can also schedule the removal with myself, not just [redacted] Please let me know if any additional information is neededThank you [redacted] Customer Service Supervisor Final Consumer Response / [redacted] (4200, 21, 2016/01/25) */ On XX-X-XX I called [redacted] to give him a removal date of 10-17- [redacted] and I also discussed the various mess-ups made by Air Comfort and the option of our reaching an agreement regarding my keeping the equipment with a significant price reduction to compensate for the mess-ups and repairs [redacted] indicated this should be a viable solution and said he would call me back on Monday XX-but I did not hear back from him Since [redacted] still had not called me back as he said he would, I decided to try calling [redacted] again on 11-19-He answered and we both agreed that we would like to reach an agreement regarding my keeping the equipment with a significant price reduction to compensate for Air Comfort's failure to deliver what was promised and to compensate for the repairs/replacement of what they had damaged [redacted] asked me what amount I had in mind and I told him I would have to look at my list and get back with himI retrieved my list and started the process of getting quotes for the repairs/replacementsWe had family health issues and then the ice storm with power outage for several daysWhen I made calls to [redacted] to let him know the progress, I received his voice mail and left messages updating him The following is the list of Air Comfort's failures to deliver what they promised and of what they damaged: Air Comfort Salesman promised the following: - Bryant air conditioner with or higher SEER ratingHowever, the air conditioner which they installed had only a SEER rating - To leave my hardpipe ductwork which he said was better than flex ductworkInstead, the techs took out my hardpipe ductwork and replaced with flex ductwork without my permission - Carrier bronze thermostatInstead, an offbrand cheap thermostat was installed - Concrete padInstead, a vinyl pad was installed Additional failures: - Air Comfort techs damaged the drain line and instead of fixing it or consulting me, they installed a mechanical device with a copper drain line down the exterior siding of my house which made holes in my siding - Air Comfort techs broke my attic ladder - When Air Comfort techs wrongly took out my hardpipe ductwork and insulation which they were supposed to leave, the insulation infiltrated my house Please let me know if you need anything else Thank you, [redacted] XXX-XXX-XXXX
After speaking to the technician and the Service Manager regarding this call, the technician unintentionally missed the wiring issue We apologize for this honest mistake and therefore with the stop payment of the check that the customer has already put into place, there will be no charge Thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7-business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ The customer will be refunded in full in the amount of $He will need to allow 7-business days to receive this checkPlease let me know if you need anything else pertaining to this case [redacted] Customer Service Supervisor Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/02/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) A partial payment of $was received 1/28/16, leaving an unpaid balance of $Check number XXXXX Final Business Response / [redacted] (4000, 9, 2016/02/02) */ As mentioned in our last response dated 1/25/the customer has been issued a full refund and should receive that check within business daysI will follow up with the General Manager on its statusThank you [redacted] Customer Service Supervisor
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me....barely They didn't inform me what they did to correct the problem I never received anymore communication from them after they left doing "whatever they did" to fix it I guess I'll just have to wait and see after my electric bill comes to see if they helped or not Sincerely, [redacted] ***
The Service Manager, [redacted] , spoke to both the son and mother on the afternoon of 6/23/ They spoke about what all occurred while the technician was out and [redacted] made mention to allow 7-business days from that date in order for the customer to receive a refund in the full amount of $ Please let me know if any additional information is needed, thank you [redacted] Customer Service Supervisor
Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Contact Name and Title: [redacted] , Supervisor Contact Phone: XXX-XXX-XXXX Contact Email: [redacted] @aircomfortsolutions.net In regards to case# XXXXXXXX, the customer will be refunded the service call fee of $They should allow 7-business days to receive the refundPlease contact me with any questions or concerns Thank you, [redacted]
Initial Business Response / [redacted] (1000, 10, 2015/11/04) */ In regards to case# XXXXXXXX, the customer did originally call for a tune-up, but once the technician arrived he noticed he was having service issues with his air conditioner, which at that point it becomes a service callA tucan not be performed on a unit that isn't working properly to begin withThe other company the customer had out also noticed it was a service call since they too charged him to "fix" his air conditionerAs the customer stated, our quote for repairs was $261, he found another company to repair it for a cheaper amount of $We will no longer send the customer a bill, but his account has since been noted to no longer service due to the unpaid billThank you [redacted] Customer Service Supervisor
This check was mailed out to the customer on 1/10/ The customer should have received the check by now, if not please let us know and we can see if it has cleared our bank, thank you
I spoke to this customer this morning and she will not be responsible for the $statement she received Please let me know if you have any questions, thank you
The customer did receive the correct motor, we returned the same type of the motor that we took off If we are able to get our motor back from the customer we will be willing to refund the amount being requested Please let me know if any further information is needed Thank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]