True Value/NAPA

Complaint: [redacted] I am rejecting this response because: I do not have any paperwork stating that I agreed to these termsEvery Dealer has their procedure with paperworkAs it stands I have checked my phone for missed calls and for voicemailsThere are noneYes I do have voicemail on that phone number so why would I lie about thatA receipt is just a charge not a document with a signature that agrees to the termsIf anything the receipt should have a signature and I should have a copy of thatBeing that I don't I see either, it isn't a valid transactionIf I ran a business, I'd require paperwork or an electronic signature be done on everything because memory isn't as concrete as black and whiteIt would protect my business as wellI've been to several dealers in the past and have done this paperworkNothing newExcept until I went to this dealerNo paperwork of which car I'm looking at much less any kind of paperwork stating anythingIt's not like Its not like I took the car out of the lot and want to bring it backI have got nothing to show for at this timeWhat did I pay for? A delivery? I'm sure a dealer can get rid of any car which has not been driven Sinerely, [redacted]

Just spoke to the customer and rescheduled his appointment for next weekI'll personally meet him when he get here and we will have a courtesy vehicle for his useHis repairs, which are two factory recalls, will be completed on Tuesday March 27th

Complaint ID#: ***Company Name: ** ** ***Company Contact Name: **No Response**Company Contact Phone: ***Company Contact Email: ***Consumer's Name: M*** ***
***Revdex.com Staff Member (if you know): *** *** **Complaint Information: About a month and a half after the customer took delivery my sales manager assured her that he would trade her out of the vehicle with little or no cost to herWe located a replacement vehicle for her and set up an appointment for her to see the vehicle and she didn’t show upSale manager contacted her again she apologized for missing the first appointment so we set up a new appointment which she failed to show for that one alsoWe are trying to work with her but she won’t show up

Just spoke to the customer and rescheduled his appointment for next week. I'll personally meet him when he get here and we will have a courtesy vehicle for his use. His repairs, which are two factory recalls, will be completed on Tuesday March 27th

the situation has been rectified with the customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

The customer came into the dealership on Friday 7-10-15 at
about 11.00am to purchase a 2015 [redacted]. The customer and the dealership
agreed on a lease payment and the customer then gave us a $300.00 deposit at
12.14pm the same day for us to get the vehicle from another dealer. The...

customer
called the salesman the next day and ask the salesperson to call him back. The salesperson
called him back the same day but nobody answered the call. The number given
does not have voicemail. The vehicle was brought in from another dealer and now
the customer does not want to go through with the deal. We have incurred cost
for us to retrieve the vehicle from another deal from [redacted]. The vehicle is here
and ready for delivery.
 
 
The M.J. Sullivan Automotive Corner

Complaint: [redacted]
I am rejecting this response because: I do not have any paperwork stating that I agreed to these terms. Every Dealer has their procedure with paperwork. As it stands I have checked my phone for missed calls and for voicemails. There are none. Yes I do have voicemail on that phone number so why would I lie about that. A receipt is just a charge not a document with a signature that agrees to the terms. If anything the receipt should have a signature and I should have a copy of that. Being that I don't I see either, it isn't a valid transaction. If I ran a business, I'd require paperwork or an electronic signature be done on everything because memory isn't as concrete as black and white. It would protect my business as well. I've been to several dealers in the past and have done this paperwork. Nothing new. Except until I went to this dealer. No paperwork of which car I'm looking at much less any kind of paperwork stating anything. It's not like Its not like I took the car out of the lot and want to bring it back. I have got nothing to show for at this time. What did I pay for? A delivery? I'm sure a dealer can get rid of any car which has not been driven.
Sinerely,
[redacted]