TrueAccord Corp

We are sorry that [redacted] is unhappy with our use of pseudonyms for our automated agent system. We strive to be transparent in our use of automated agents and have a list of all agent names on our website at [redacted]. We maintain...

our use of these pseudonyms in compliance with all state and federal laws. This complaint has been submitted for further review to our legal department to determine if further action is needed to clarify in our messages that we use automated agents.

Complaint: [redacted]I am rejecting this response because:
 solely based on the fact that, at this time, there are a huge, and I mean HUGE amount of scam emails, text messages, calling cell numbers that I receive on a daily basis from scammers. Not using a true, physically alive and legitimate person makes me not trust this company in any way or form, to want to relay any type of information with them. Especially personal information such as: address, social security number and so on. It leaves to wonder if any of it is legit. I am not out against the company. And as I stated, I do not deny I owe this debt. I just strongly feel that this is not a legitimate way to represent yourself, your collections company, in the age and times we live in and all the scams going on. Sincerely,Samantha Rupert