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Trueboarder Reviews (2)

We have looked into this issue and have processed full refund through Sears back on 11/17/ If customer have not received a refund from Sears, Customer should contact Sears immediately
We have also received an email regarding issue from Sears customer service and have
already informed them of the refund
We have no record of call from customer or voice mail from customer regarding this issue
Not sure why customer decided to contact Revdex.com when full refund has been processed already back on 11./17/2014.
Also, Sears customer representative should have known the refund when customer contacted Sears on 11/21/
Thank you

Review: I ordered a 1500 Watt Hammer Tone Bronze Square Design w/ Table Telescoping Infrared Patio Heater through Sears' Marketplace at Sears.com on November 14, 2014. When I placed the order, the delivery date was listed November 21, 2014. I received a shipping confirmation from Sears on November 14, 2014, that my item had been supposedly shipped via UPS. The tracking number provided, however, is invalid.

According to UPS in reference to invalid tracking numbers:

"Many shippers distribute tracking numbers to their customers prior to the electronic information being sent to UPS. Once the shipper sends UPS their daily electronic information, you will be able to track your package. Some shippers do this as late as the next business day. Please continue to track your package and if the tracking number still shows invalid after one business day, please contact the shipper to verify the item has shipped."

Therefore, I do not know 100% if my item truly shipped.

I contacted Sears regarding the invalid tracking number, however, there was nothing they could do. I was advised to contact the 3rd party seller, TrueBoader. I have attempted to contact Trueboader through 2 different phone numbers, and no one answers.Desired Settlement: I want to be fully refunded in the amount of $323.76.

Business

Response:

We have looked into this issue and have processed full refund through Sears back on 11/17/2014. If customer have not received a refund from Sears, Customer should contact Sears immediately.

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Description: Online Retailer

Address: 15375 Barranca Parkway #A-207, Irvine, California, United States, 92618

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