TruePerformance

This
letter is in response the statement we received about the problems you
experienced during the repairs to your MLPlease accept our apologies
for any errors that may have happened while it was in our careYour
complete satisfaction is our goal and even though the items that
are in
question are not the primary area repaired, we still want to address them to
the best of our abilityBecause of this, we requested that your vehicle be
returned to *** Mercedes Benz to diagnose the issuesUnfortunately, as of
today they are still working to identify the source of the problems and what
can be done to correct themAt such time when we are able to learn the cause
and, if it is part of our repair or part of the accident, we will come up with
a solution to correct it
We value your business, and would like you to know that
we will do everything we can to satisfy your concerns.
*** ***President
TruePerformance