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TruGreen Limited Partnership-West Chicago

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TruGreen Limited Partnership-West Chicago Reviews (1)

The only reason I'm writing a review and NOT filing a Revdex.com complaint is I want nothing from this company. The people who answer the phones for this company make very painful experience. In February my credit card on auto pay expired. When I called to update the card for some reason they could not be bothered to do it. I find out months later that I have money going to collections, while I am still receiving service. No one!..Called or emailed to communicate this issue with me. This is a funny fact because when parts of my service ran out (to my surprise) I received a call trying to sell me the lawn service that was canceled for a lower price to get me back. This is how I found out there was a problem. At this point, looking at my yellow grass I decided enough is enough. I called to get whatever was I owed on account paid and close the account for good. I paid them $98.00 and I was told the account was paid and closed. 10 days later I get my first collections letter. So, I call back the company and they tell me I do in fact have more money owed. What is your time worth? When I tell someone I want to pay off what I owe in full, how come the first time you couldn't be bothered to tell me and when I call back on the same exact number and point this out for a 2nd time, you find it fast? Now, They will try and tell you they don't use a collections agency. I have phone calls and letters from this company that beg to differ. I have asked on every occasion to have a manger contact me about sales and service and NO ONE could be bothered. If this is how this company treats people it will not be long before someone like me does file a complaint to the Revdex.com. In closing, keep your green to yourself. I will find a company that cares about what they are doing.

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