Truhome Builders Inc

Thank you for the opportunity to respond to this complaint Please see our response below: 1) The 'mold' behind the couchThe tenant never reported any leaks and none were ever foundWhen our vendor went out it was determined to be a moisture issue caused by the tenant not ventilating
properly as well as keeping the couch to close to the wallThis was explained to the tenant by our vendorwho also recommended to them that they ventilate properly as well as keep furniture away from the walls to further facilitate proper air movement. 2) The washing machines were fixed after the vendor received the complaint. 3) Roaches/Termites were addressed with the owner's monthly service. 4) We never received any notice from tenant regarding any issues that we're not addressedTenant vacated the property as per her original notice and was not charged any additional fees or charged any additional fees Please let us know if there are any additional questions or concerns. Thank you*** *** GM Property Advantage

In my experience, and that of at least one other tenant of Property advantage on my street: Unfair and unjust use of renter's deposit funds "Can't find" important documents related to the rental property such as move-in/move-out statements of current/prior tenants We had different property managers in three and a half years, and information conveyed to the first three was "missing."

There is simply no gross negligence by Property Advantage as Ms*** claims 1) The water leak from the water heater was a result of a defective pressure regulator on the main water supply to the house That regulator failed, and in turn caused the water heater to fail 2) Property Advantage hired a qualified/licensed contractor to install the hot water heater - we did not install it We have offered Ms *** to what we believe is fair compensation for her carpet, and standby our offer of $ We also consider Ms***'s threat of rewriting her complaint and accusing Property Advantage of dishonesty as extortion As such we reserve the right to take any necessary legal action to protect our business interest

I am filing a complaint against this company because of the way they have handled and treated me as a tenantThis company bought my unit from a prior management company (Sunrise Management) and left "notices to vacate" on every occupied unit late afternoon about pm on April 22, (which isn't even a full day), and said to be moved out by June 22, Secondly, the company left numbers for us to reach if we had any questions re the our current situationI called the numbers and left voice mails with # ***, name *** *** and no one ever returned my callI got online to look up additional numbers to call to get some direction re paymentAs they get the pleasure of forcing us to vacate yet at the same time forcing us to pay rent regardless of the hardship they have already ensued with the expenses of finding a new place to liveOnce I finally talked to someone through the additional numbers found online, the receptionist puts me straight through the *** ***'s voicemail- the same person I have already left messages withI then hang up and call back, and explain to the receptionist that I have left voicemails to her inbox to no availShe then puts me through to someone who does not introduce themselves but is completely aware of the circumstances at hand, as she made comments like "are you *** ***?" and other comments eluding to the fact she knew exactly what was going onThis woman did not once offer any sympathy for the current status and was solely interested in payment and nothing moreI would not wish this experience on my worst enemy let alone someone being forced to vacate simply for business advancementI understand that business is business, but as a tenant they have been completely foul and have not provided their current tenants with any resources to help us move forward in any wayIn their notices they provided what the law says about their rights, but nothing at all about their tenants rightsThey have not been available, sensitive to the circumstance they have forced us in, and have been very clear in the fact that as business they don't care about their tenants only their own wallets

Unfortunately, we do not and have not had a contractual relationship with this complainant, nor have we ever done business with her.We manage the home adjacent to herThere was a hot water leak that the owner of our property paid to have her carpets professionally cleanedHer carpet was several
years old and we offered her a pro-rated amount based on the age of the carpet as she would not be entitled to full replacement cost.For Example- if someone totaled their year old car, an insurance company would only pay a fair market value not full replacement costs, which the offer we made to her almost a year ago which she refused.If you need further information, please feel free to contact us. Regards,*** ***

The  end of August, complainant had put in an application for a different property of ours prior to viewing it. The PM (Property Manager) [redacted], tried for a week and ½ to schedule a viewing and...

finally set the appointment for the afternoon of the 10th. Complainant didn’t like the property as it was too small. The PM indicated there was another property available in nearby community and agreed to show it later that afternoon.Complainant met PM at the unit and agreed to move forward on it. At this time complainant was informed that PM would be going on vacation which is acknowledged in complaint. PM said she would do her best to get lease together before vacation but didn’t promise to do so. Complainant left security deposit. On Wednesday 9/14/16 while PM was on vacation, complainant emailed a concern that the unit was still on the market. While still on vacation, PM saw email on Thursday 9/15/16 and contacted complainant and let them know it was in error and that it had been promptly removed from the market. At this time the complainant indicated they wanted a refund. PM said she would be back on Saturday 9/17/16 and they could pick up their deposit. Deposit was returned and no further interactions with complainant occurred.
 
Complainant is asking for a reduction in rent due to having to apply to numerous places, however complainant is not a current tenant, so this request cannot be honored.
 
Please let me know if you have any questions or need further clarification.
 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
 
I do not accept the response from the business, hear is my response:See attached photos of the water heater. The pressure relief value that failed on this unit was not installed to the drain line, see parts sitting on the shelf, which is against building code. If it was properly installed the water would have expelled outside on the ground, not inside the walls, and neither home would have been damaged. Both my plumber and the plumber Property Advantage hired said they would find it hard to believe that a plumber would forget such an important step in this installation, a mistake like this could cost them their licence. If it was done by a plumber I would like the name of said company. Also if it was installed by a plumber then why would Property Advantage allow the owner of the home they manage, and her insurance company to pay for the damages? Surely the home owners insurance would seek out some form of subrogation from the plumbing company.As to me asking to rewrite my complaint I kept it short and direct, not realizing at the time it would be published. I think that any perspective customer of Property Advantage deserves to know how they might mishandle repairs and also how they did not give the owner of the home they manage, who lives out of state, the full details of the event that occurred and allowed her to pay for someone else's mistake. Mr [redacted] may take that which ever way he would like but if the facts of this matter make his company look bad then he should change the way he conducts his business.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Hello,
 
I believe Mr [redacted]'s “10 year old car”
example is completely irrelevant to this incident. Most car accidents
are just that, an accident. What happened to my home because of the
water heater was a result of gross negligence on his company's part.
He has an obligation to do repairs correctly and when he makes a
choice to do something incorrectly, and dangerous, it should be his
responsibility to correct the problems such incidents cause, not me
or the owner of the home he manages. Mr [redacted] offered me $500 which
even in insurance terms is quite inadequate. I contacted an
independent insurance adjuster and gave him a sample of the carpet.
In his opinion with depreciation the total loss would be $900.88.
This would include, floor prep, carpet, carpet pad and hauling away
the old carpet. If Mr [redacted] would like to pay me this amount and take
responsibility for the damage I would accept it and be satisfied.
 
If we cannot resolve this issue I would
like to rewrite my complaint, if it will be posted on your website,
to include more details about the dangerous water heat installation
and the dishonesty Property Advantage showed the owner of the home
they manage so perspective consumers have a more complete picture of
this incident.
Regards,
[redacted]

The  end of August, complainant had put in an application for a different property of ours prior to viewing it. The PM (Property Manager) [redacted], tried for a week and ½ to schedule a viewing and finally set the appointment for the afternoon of the 10th. Complainant didn’t like the property as...

it was too small. The PM indicated there was another property available in nearby community and agreed to show it later that afternoon.Complainant met PM at the unit and agreed to move forward on it. At this time complainant was informed that PM would be going on vacation which is acknowledged in complaint. PM said she would do her best to get lease together before vacation but didn’t promise to do so. Complainant left security deposit. On Wednesday 9/14/16 while PM was on vacation, complainant emailed a concern that the unit was still on the market. While still on vacation, PM saw email on Thursday 9/15/16 and contacted complainant and let them know it was in error and that it had been promptly removed from the market. At this time the complainant indicated they wanted a refund. PM said she would be back on Saturday 9/17/16 and they could pick up their deposit. Deposit was returned and no further interactions with complainant occurred. Complainant is asking for a reduction in rent due to having to apply to numerous places, however complainant is not a current tenant, so this request cannot be honored. Please let me know if you have any questions or need further clarification. Regards,[redacted]  [redacted]

I am very dissatisfied with the service I received from Property Advantage, Oceanside office. Property Advantage required that I pay $35 for a credit check for a rental until, and then told me that they could not rent to me because I had a bankruptcy on my credit report from two years earlier. I told the property manager that if a bankruptcy was going to be a disqualifying factor, then why wasn't I asked about bankruptcies on the initial application. Of course I would have disclosed that information and saved myself $35. She said that Property Advantage would not refund my money, but that maybe they would apply my credit check to another property available on their website, which currently are all unaffordable for me. This sounds like a shady business practice just to make money. If there are disqualifying factors for a rental, that should be disclosed up front by the property management company. Not after they have taken your money.