Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response from the business, hear is my response:See attached photos of the water heaterThe pressure relief value that failed on this unit was not installed to the drain line, see parts sitting on the shelf, which is against building codeIf it was properly installed the water would have expelled outside on the ground, not inside the walls, and neither home would have been damagedBoth my plumber and the plumber Property Advantage hired said they would find it hard to believe that a plumber would forget such an important step in this installation, a mistake like this could cost them their licenceIf it was done by a plumber I would like the name of said companyAlso if it was installed by a plumber then why would Property Advantage allow the owner of the home they manage, and her insurance company to pay for the damages? Surely the home owners insurance would seek out some form of subrogation from the plumbing company.As to me asking to rewrite my complaint I kept it short and direct, not realizing at the time it would be publishedI think that any perspective customer of Property Advantage deserves to know how they might mishandle repairs and also how they did not give the owner of the home they manage, who lives out of state, the full details of the event that occurred and allowed her to pay for someone else's mistakeMr [redacted] may take that which ever way he would like but if the facts of this matter make his company look bad then he should change the way he conducts his business.Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I believe Mr ***'s “year old car” example is completely irrelevant to this incidentMost car accidents are just that, an accidentWhat happened to my home because of the water heater was a result of gross negligence on his company's part He has an obligation to do repairs correctly and when he makes a choice to do something incorrectly, and dangerous, it should be his responsibility to correct the problems such incidents cause, not me or the owner of the home he managesMr [redacted] offered me $which even in insurance terms is quite inadequateI contacted an independent insurance adjuster and gave him a sample of the carpet In his opinion with depreciation the total loss would be $ This would include, floor prep, carpet, carpet pad and hauling away the old carpetIf Mr [redacted] would like to pay me this amount and take responsibility for the damage I would accept it and be satisfied If we cannot resolve this issue I would like to rewrite my complaint, if it will be posted on your website, to include more details about the dangerous water heat installation and the dishonesty Property Advantage showed the owner of the home they manage so perspective consumers have a more complete picture of this incident Regards, [redacted]
The end of August, complainant had put in an application for a different property of ours prior to viewing itThe PM (Property Manager) [redacted] , tried for a week and ½ to schedule a viewing and finally set the appointment for the afternoon of the 10thComplainant didn’t like the property as it was too smallThe PM indicated there was another property available in nearby community and agreed to show it later that afternoon.Complainant met PM at the unit and agreed to move forward on itAt this time complainant was informed that PM would be going on vacation which is acknowledged in complaintPM said she would do her best to get lease together before vacation but didn’t promise to do soComplainant left security depositOn Wednesday 9/14/while PM was on vacation, complainant emailed a concern that the unit was still on the marketWhile still on vacation, PM saw email on Thursday 9/15/and contacted complainant and let them know it was in error and that it had been promptly removed from the marketAt this time the complainant indicated they wanted a refundPM said she would be back on Saturday 9/17/and they could pick up their depositDeposit was returned and no further interactions with complainant occurredComplainant is asking for a reduction in rent due to having to apply to numerous places, however complainant is not a current tenant, so this request cannot be honoredPlease let me know if you have any questions or need further clarificationRegards,*** [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I do not accept the response from the business, hear is my response:See attached photos of the water heaterThe pressure relief value that failed on this unit was not installed to the drain line, see parts sitting on the shelf, which is against building codeIf it was properly installed the water would have expelled outside on the ground, not inside the walls, and neither home would have been damagedBoth my plumber and the plumber Property Advantage hired said they would find it hard to believe that a plumber would forget such an important step in this installation, a mistake like this could cost them their licenceIf it was done by a plumber I would like the name of said companyAlso if it was installed by a plumber then why would Property Advantage allow the owner of the home they manage, and her insurance company to pay for the damages? Surely the home owners insurance would seek out some form of subrogation from the plumbing company.As to me asking to rewrite my complaint I kept it short and direct, not realizing at the time it would be publishedI think that any perspective customer of Property Advantage deserves to know how they might mishandle repairs and also how they did not give the owner of the home they manage, who lives out of state, the full details of the event that occurred and allowed her to pay for someone else's mistakeMr [redacted] may take that which ever way he would like but if the facts of this matter make his company look bad then he should change the way he conducts his business.Thank you [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Hello, I believe Mr ***'s “year old car” example is completely irrelevant to this incidentMost car accidents are just that, an accidentWhat happened to my home because of the water heater was a result of gross negligence on his company's part He has an obligation to do repairs correctly and when he makes a choice to do something incorrectly, and dangerous, it should be his responsibility to correct the problems such incidents cause, not me or the owner of the home he managesMr [redacted] offered me $which even in insurance terms is quite inadequateI contacted an independent insurance adjuster and gave him a sample of the carpet In his opinion with depreciation the total loss would be $ This would include, floor prep, carpet, carpet pad and hauling away the old carpetIf Mr [redacted] would like to pay me this amount and take responsibility for the damage I would accept it and be satisfied If we cannot resolve this issue I would like to rewrite my complaint, if it will be posted on your website, to include more details about the dangerous water heat installation and the dishonesty Property Advantage showed the owner of the home they manage so perspective consumers have a more complete picture of this incident Regards, [redacted]
The end of August, complainant had put in an application for a different property of ours prior to viewing itThe PM (Property Manager) [redacted] , tried for a week and ½ to schedule a viewing and finally set the appointment for the afternoon of the 10thComplainant didn’t like the property as it was too smallThe PM indicated there was another property available in nearby community and agreed to show it later that afternoon.Complainant met PM at the unit and agreed to move forward on itAt this time complainant was informed that PM would be going on vacation which is acknowledged in complaintPM said she would do her best to get lease together before vacation but didn’t promise to do soComplainant left security depositOn Wednesday 9/14/while PM was on vacation, complainant emailed a concern that the unit was still on the marketWhile still on vacation, PM saw email on Thursday 9/15/and contacted complainant and let them know it was in error and that it had been promptly removed from the marketAt this time the complainant indicated they wanted a refundPM said she would be back on Saturday 9/17/and they could pick up their depositDeposit was returned and no further interactions with complainant occurredComplainant is asking for a reduction in rent due to having to apply to numerous places, however complainant is not a current tenant, so this request cannot be honoredPlease let me know if you have any questions or need further clarificationRegards,*** [redacted]