Truly Carpet

Date: 2016-07-16:GMT-04:00Subject: To: [redacted] @cleveland.Revdex.com.orgComplaint i.d [redacted] mr [redacted] said he could see the last feet of the seam which he was correct.stopped over a few days later took the carpet apart trimmed the piece and reseamed it back together.we took pictures after we re-did the seam.we couldnt see the seam and the customer never said anything before we left or called the store after we fixed it

Date: Tue, Aug 30, at 11:AMSubject: To: ***@cleveland.Revdex.com.orgId#***
**.truly carpet stopped to fix a few spots that need touched up(step and a wrinkle).we fixed the spots that we saw and also notified the customer that the mini plastic pads on the bottom of the table legs
were leaving impressions in the floor(table is heavy).I helped the customer put sliders under the legs which should solve the problem.we assume complaint is from something we missed while we were at the house.table leg impressions arent covered in any warranties but we could stop out and take a look at it again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Date: 2016-07-01 16:28 GMT-04:00Subject: To: [redacted]@cleveland.Revdex.com.orgComplaint i.d[redacted]. mr [redacted] said he could see the last 4 feet of the seam which he was correct.stopped over a few days later took the carpet apart trimmed the piece and reseamed it back together.we took pictures after we re-did...

the seam.we couldnt see the seam and the customer never said anything before we left or called the store after we fixed it.