Truly Nolen America

I spoke with [redacted] on 08/25/2014 (See notes below).   We did not charge her for the service rendered on 08/08/2014.  Customer expected treatment both inside and outside.  According to the customer, only the inside service was done.    [redacted] was satisfied with the...

resolution and stated she would contact us back in the future.

we contacted the customer and the billing of invoices will stop.....his charges were reversed and he owes no money to Truly Nolenthank you

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,[redacted]

I was stood up 4 times for a made appointment...Last mess up I was told I would hear from management which never happened...In the process of waiting over a week for Tech to show up my spouse was sent to hospital for Mite Bites all over his body....Do Not Use This Company!!.....Ended up using Terminix and it was a pleasure...Appt kept and on time...Although my spouse had to be hospitalized we still had the Apartment eradicated of pests...Never received a call or an apology...Lawsuit may ensue.

In response to

#212121;">complaint ID #[redacted] filed by Mr. [redacted] :

 Lewis [redacted] purchased a pest

control agreement from the Truly Nolen

website on July 14, 2013. At the time of purchase, our

online representative

advised that the cost of his initial service would be 187.32. Since Mr.

[redacted] requested a monthly pay plan his down

payme nt

was $111.32

with monthly payments of $38.00.

 Mr.[redacted] accepted

our service agreement

with the understanding that light

to medium scorpion infestations were

covered under the agreement. We completed our intensive service on his

residence on July 15, 2013 . We

were called back to his home twice

for scorpion issues. Af

te r the

second callback for scorpions ,our technician told Mr. [redacted] that

his issues with scorpions went beyond the scope of his current agreement and we could

upgrade his account

to include an extreme and or challenging se

rv ice

which would provide a more aggressive approach to gain control of the scorpion infestation. Mr. [redacted] declined this offer

and requested his agreement be terminated.

 Our branch terminate d this agreement on November 4, 2013. The administrator of the

branch contacted Mr. [redacted] and explained that he had a 38.00 credit on his

account and we would be crediting his credit card

in that amount.  Mr. [redacted] seemed not

to have a problem

with the amount being refunded and we were

not aware of his dissatisfaction regarding his charges until this compla int was filed.

We are contacting Mr. [redacted] to advise that we

will be

returning the

full $187.32 he

previously paid for the intensive service on his residence. We stand by our money back

guarantee that our

customers will be

satisfied with our service.

 If you

have any further

questions regarding this

account, please do not

hesitate to contact me directly .