Truly Nolen of America

Truly Nolen treated my house for termites. On the first initial visit by the service coordinator, Christian ***, he did not ask what type of wiring I had in my home. They sent the technician, Michael to treat my home, he went into the attic to look around and came back down and his only concern was that I had to remove the items that were stored up there before he could treat it. We did so, and he went back up and sprayed the attic with their chemicals. Half of the electric in my home shut off and he came down from the attic and stated "I sprayed some wiring up there and it sparked and it caused your electric to go out". He then called his branch manager Lisa and reported the issue, she then gave him electricians that they had an account with and he arranged for one to come to my house to fix the electric issue. They ended up sending out *** Electric Co. to my home the next day. Their electrician Jeremy inspected the attic and stated that I had Knob and Tube electric in my attic and that the Truly Nolen technician should of seen that and should not have sprayed that, he said "It is like dropping a toaster in a bathtub" He told us that Truly Nolen did cause the damage to the breakers and they should be responsible. He left stating it would probably cost $7000.00. He left without fixing the electric. Once I finally contacted Truly Nolen to find out when they were going to fix my electric, they told me that *** told them it would cost $25,000 to rewire my home, which is not what needed to be done nor what I asked for. Truly Nolen then turned it over to their Loss Control department. I was told I would hear from them within 48 hours and I did not. I finally had to contact them and spoke to Bob ***, who is very rude by the way. Bob *** told me, they closed my account and will not fix the electric issue. They only did half the treatment for termites and blew out electric in my home for over a week now. This is an awful company to deal with!
Product_Or_Service: termite treatment

After an initial large charge to start the contract with ongoing treatment, Truly Nolan did not honor their contract & canceled me due to their error.
I started this contract to be proactive with my Florida rental condo in Sandcastles #***, Cocoa Beach, FL. On February 7, 2019, I signed a year contract with Alan *** for an initial "intensive" treatment with four quarterly treatments to follow for $1,097.82.

02-09-19 - Initial treatment
I asked at that time that they come in April instead of March because we had renters all of March.

02/13/19 - I requested and received a discount on my contract because of a problem that Truly Nolen caused in another unit I was renting. So then my total payment for the year contract was $792.87

04/15/19 - Called the Truly Nolan office to check why I hadn't heard from them to schedule & Lydia said she needed to check with Alan to see when we were due for treatment

05/03/19 - 1st Quarterly treatment. Marty treated the wrong unit (709) & then Jennifer (Condo Hostess) caught him on his way out & told him that he had treated the wrong condo so he then sprayed my unit ***.

05/09/19 - Left Alan a message on cell - 321-*** with my concerns with getting all of my quarterly treatments done before the next contract. Alan called back & we worked out a July, Sept, & Dec/Jan schedule before the contract renewed in Feb 2020
Alan said he would talk with his manager & see if he could get my quarterly amount down to $90 a treatment with the same bedbug guarantee since this is preventative & I have not had any issues so far.

June sometime - Marty called me to make sure he was supposed to be treating *** that day & I said no because they had just been there in May & I was supposed to set something up for July.

06/19/19 - Emailed Alan to schedule July treatment... supposedly he answered & I didn't receive the email

06/21/19 - Called to follow up & we scheduled the 2nd quarterly treatment for July 29

07/16/19 - Emailed Alan to ask if the 07/29 treatment could be changed to 07/30, but I didn't hear from him...supposedly this time he didn't receive the email.

07/18/19AM - called the Truly Nolen office & spoke with Chelsea who told me that I was getting a refund of $481 but didn't know why. Her "admin" (maybe Lydia?) would have to call me back

07/19/19PM - never heard from 'admin" so I called again & spoke with M____ - she talked with Lydia & because I had "missed too many treatments", they were cancelling my contract. I argued that I had not canceled & rather they had messed up every step of the way. According to the office Alan was a part of this decision.

07/19/19PM - Called Alan who acted like he was merely a fly on the wall when he "heard them discussing it just this morning" & he'd get it worked out Monday morning.

Because Truly Nolen is ridiculous & I am done dealing with their crazy I sent the following text to Alan.
07/22/19- 7:30am
Hi Alan- I'm ok with you refunding my contract. As far as I'm concerned you should refund me every dime I've paid to Truly Nolan because I didn't have a pest issue from the start and you guys have not held up your end of our agreement.
Angie ***
***

I never got a response from Alan

07/23/19 - Called & talked with Rachel (?) who said she would ask Rick to call me back...Rick never called me

07/24/19 - Called & Lydia answered. T
She said they will refund $471. She said that they didn't charge me for May which was my first real answer to what the initial problem likely was... Truly Nolen (Marty maybe) never properly documented their 1st quarterly treatment & then canceled me without letting me know or checking with me. I requested a full refund because the initial high cost payment is for the contract guarantee of no pests, but Lydia had no comment.

07/27/19 - Received refund of $471.87.

Contract and service issues.
I used this service for a year and everything was great until it came time to end the year service. I was not given a heads up that the next service performed was going to charge me $105. I paid over $2000 with this company and feel it was a "sneaky" way of getting more money. When my fiance called to explain this to them he got the "you signed this contract stating this would happen." Well the contract was signed over a year ago, and felt when the technician came to perform the service they should have stated they were going to charge us for that service prior to coming. I feel bad for the technician that comes to perform the services because he is very nice and I never once had an issue with his performance. Although my yard is still over run with ants, does not seem their product works as stated. I still have not heard from a manager either, which they told my fiance one would contact me. It has been over 2 weeks now.

Truly Nolen sent my closed account to collections, even though they just issued a refund for overcharging me.
Truly Nolen has been a nightmare since I cancelled their service. Even though they recently issued a $140.00 refund to me after the debacle explained below, I have now received 2 letters from a collections agency which claim I owe an unpaid balance of $84.00.

I called Truly Nolen's corporate office in May 2018 to inquire about an additional charge in excess of my monthly service fee. The representative was extremely rude, would not explain the charge, and refused to put me in touch with the local Sanford office, so I had him cancel my account after paying the unexplained fee.

Even though I had cancelled, Truly Nolen continued to charge my credit card the monthly service fee, so I contacted the local office to work things out. The local representative asserted that I had never cancelled my account and that I also owed a hefty cancellation fee per a contract I had allegedly signed with them.

When I asked to see a copy of what I had signed, the customer service rep emailed a contract to me that was signed by someone else, which was obvious because the name and signature were spelled incorrectly.

When I pointed out the incorrectly spelled signature to the Truly Nolen rep, I was told that her manager had advised that I can still be held to the contract because someone else, such as a minor child, could have signed it on my behalf. I am pretty sure my 8 month old son did not sign a contract with Truly Nolen, and it is outrageous to suggest that I can be held responsible for an unenforceable contract signed by a minor.

This whole situation was eventually elevated to the general manager who assured me that I did not owe any money to the company. In fact, Truly Nolen issued a refund to my credit card after this entire debacle because I had been overcharged.

I have now received 2 letters from a collections agency asserting that I owe the company $84.00 and that this "debt" will be reported to the credit bureaus if I do not pay it. After the initial letter, I contacted the local office yet again and they have told me that I do not have a balance on my account, yet I just received another letter.

I now have the unfortunate tasks of dealing with a debt collector and challenging a derogatory mark on my good credit, all because I chose to take my business elsewhere because of bad customer service. Truly Nolen needs to make this right.

I had truly Nolan come out was informed that it was $500.00 to start the process; a tech came out and stated fumigation was needed. Without any permission, the money was taken out and $126.00 more than I was quoted. When I called the office Dave the head tech told me the money would be returned the same day. Nothing was returned and I still have no answer to why it was taken after multiple times of calling the office was told he was emailed and text to contact me. No answer so I'm filing this complaint because of false representation and negate
Product_Or_Service: 5/4/2018
Account_Number:

I hired Truly Nolan for my rodant issue, they would come every other day and set two traps. I have a fairly large home so two traps weren't doing anything. Their policy is three kills and they stop coming, but the problem still was active. They also became smart and avoided the traps. I have to call Nolan many times to set up traps, get my own traps and finally they did a smoke test and said they found a hole in the bathroom and that was already plugged up so there wasn't any openings for the rodants to get in. So basically 800.00 dollars later, I still have the problem so I contacted Corporate and they came out and basically did nothing. I still have the problem and Truly Nolan is who I trusted and I obviously made a big mistake ....Beware of Truly Nolan...