[redacted] signed up with us at our Grand Opening for an ongoing membership, on a month to month term It was explained to [redacted] that he could cancel his membership at any time provided that he give us Day Notice from the day he completes the cancellation form at our front desk We offer the month to month membership to provide flexibility to our clients without a long-term commitment He initialed the part of our membership agreement acknowledging he understood these terms Additionally, 14-day and 60-day calls were made to all members who had not been using their membership as an attempt to get them back to using our studio I've tried calling [redacted] since he filed his complaint (Called and left voicemail with my cell number on 6/3) but have been unable to reach him to discuss this matter While I would have been happy to discuss possible scenarios to resolve this issue, [redacted] does not seem interested in discussing a resolution with us Attached is ***'s membership agreement for documentation
[redacted] signed up with us at our Grand Opening for an ongoing membership, on a month to month term It was explained to [redacted] that he could cancel his membership at any time provided that he give us Day Notice from the day he completes the cancellation form at our front desk We offer the month to month membership to provide flexibility to our clients without a long-term commitment He initialed the part of our membership agreement acknowledging he understood these terms Additionally, 14-day and 60-day calls were made to all members who had not been using their membership as an attempt to get them back to using our studio I've tried calling [redacted] since he filed his complaint (Called and left voicemail with my cell number on 6/3) but have been unable to reach him to discuss this matter While I would have been happy to discuss possible scenarios to resolve this issue, [redacted] does not seem interested in discussing a resolution with us Attached is ***'s membership agreement for documentation