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Reviews Trump, Inc.

Trump, Inc. Reviews (4)

October 21, 2014
Per your letter dated 10/17/2014, I wish to enclose the following course of events as they transpired:On 07/29/2014, a 2007 [redacted] was brought into the above location for an emissions test. The mileage on the vehicle on this day was 250,142. The vehicle...

did not pass the emissions test. Manassas Midas invoice #[redacted]. The vehicle would need further diagnosis to determine the problems. On 08/23/2014, the same 2007 [redacted] was scanned with our diagnostic equipment. We found that the Manifold converter was not performing internally. The computer diagnostic confirmed the need to replace the catalytic converter at the manifold, which is a very specific component in the 2007 [redacted] exhaust system. The mileage on the vehicle at this time was 252,224 miles. Manassas Midas invoice #[redacted]
On 08/28/2014, the customer came by the shop and prepaid for the vehicle specific, special order, manifold converter. Manassas Midas invoice #[redacted].
On 08/30/2014, the vehicle was serviced. The Manifold Converter was replaced, Along with the converter, we had to replace the Bank 1 Sensor HO2(Air/Fuel Ratio Sensor). The sensor had to be replaced because the sensor was stuck in the manifold that was being replaced. Most likely, due to the amount of time in service, along with the heat cycles experienced during the time of operation, caused the internal threads to become gaulded. This made the removal an impossibility. This could only be determined during the removal of the Manifold Converter. Thus, we have the additional expense for this piece. We were able to save and reuse all other manifold studs, nuts and attaching hardware to complete the job. Manassas Midas invoice #[redacted].
After finishing the installation of the Manifold Catalytic Converter and the B1SI sensor, we drove the vehicle to verify proper operation. We verified that no dash lights were activated, and during the live diagnostic drive cycle after the completed service, that no further codes were present. Additionally, the emissions readiness monitors showed to being in the pending state. The vehicle would now need further driving to allow the monitors to complete enough drive cycles so they would set. Once the monitors were set, this would allow for the retesting of the emissions. The second emissions test, either pass or fail, would allow for the completion of this vehicles emissions requirements per the County of Prince [redacted] and the DEQ, Department of Environmental Quality,The customer was waiting for us to finish the final road testing. The customer took the vehicle immediately after we finished the final test drive. All dash lights were out, all final test showed no codes, and no other signs or noises were present. 
When the vehicle came back to the Manassas Midas on 09/02/14, the emission monitors were found not ready for the second emissions test. Our Diagnostic Tech verified the computer data. The monitors were not ready. Additionally, our Diagnostic Tech found a code—[redacted]. This identifies the timing advance at location Bank1. We also checked the oil level and found the level to be approx 1 quart low. We also discovered that based on the oil sticker posted on the windshield, that an oil change should have been performed many miles ago. William, the Store Mgr., did talk to the customer about the oil change history. Part of their discussion revolved around the customer stating they had been replenishing the oil in the engine periodically. We did find oil in the trunk of the vehicle, The conversation with the customer pertaining to the Vehicle potentially having an oil consumption concern did conclude with the customer. Additionally, due to the mileage on the vehicle, the normal wear associated with the internal components of the engine, and their own personal knowledge of the engine history should be used to assess the future plans of their vehicle from this point.The customer drove the vehicle off the Manassas Midas parking lot on 09/02/14. The vehicle has not been back since. If the customer would like to explore the idea of replacing the engine, we can try to assist them in finding a replacement engine. They could purchase the engine at the wholesale cost, and we could possibly replace the engine for a labor charge. There would be no other assistance available. All details of any further work would need to be discussed with the customer.
Thank you for your time and assistance, 
T. Kevin T., Franchisee

I do believe that [redacted] has been in communication with [redacted] International Consumer Relations. I also believe that [redacted] Consumer Relations asked [redacted] to send all related documents in regard to this matter to them.  I do not think any documents have been produced and sent to...

[redacted] International Consumer Relations. I will need to check with them in regard to the status of the documents that Consumer Relations had requested several weeks ago. Unfortunately, when I first received communication from [redacted] it included a bill for between $400.00 and $500.00 dollars that appeared to be from a dealership in [redacted], VA.  It was very vague with very little explanation in regard to the service done to get the vehicle back on the road.  Due to the confusion, I decided to call the dealership to try to remedy the situation quickly so I could understand the dealer services. I initially spoke to a person who introduced themself as the Service Writer in charge of this vehicle.  The conversation was also confusing and did not enable me to assess the situation and understand the entire course of events. So, in order to try to understand this situation, I called and talked to the General Manager--(which took 2-3 days), and he told me that the person I was talking to was not a Service Writer.  This person just happen to be the daughter of [redacted] Holt.  I then discussed the document-(giving him the number on the document) from the dealership with the GM and he told me it was not the actual invoice. This caused further confusion.  I then called [redacted] and had a discussion with her.  The conversation was brief due to her hanging up on me.  She said she did not want to talk about her daughter  any more.  I never heard from [redacted] again until she called [redacted] Intl. Consumer Relations. 
I have been in a waiting mode since she decided not to communicate with me. [redacted] International Consumer Relations responded promptly and was ready to fully assist in a quick and efficient resolution to this matter. They also need information and documents if possible to fully understand each situation.  This also allows Consumer Relation's  to quickly assist the Franchisee's in resolving these matters. 
 [redacted],  you have my sincere apology in regard to this entire matter.  All I want to do is understand the entire episode so I can evaluate what has transpired, and how best to finally resolve this for you.  Even if what you would appreciate is the $33.00.  Again, [redacted] I do apologize for this entire matter. Please help me so I may help you, due to all the confusion during the pursuit of the facts as I tried to understand this situation. 
Now that [redacted] has communicated with the Revdex.com, it would be wonderful to see the actual invoice from the service back in January 2014, since I was told I did not have a finalized invoice from the Dealership General Manager at the time of our conversation. It would be wonderful to resolve this matter for [redacted] Holt.  This is exactly what I have been trying to do since this was brought to my attention.  I do appreciate that [redacted] has reduced the reinbursement several hunder dollars. The amount she is now asking for is $33.00.    If My [redacted] Team made a mistake, I like to have the documents so I can have a staff meeting to understand what actually occured so we can improve our operation and service our customer with the most professional  efficient service. 
I may have to fly to [redacted], Florida on 05/27 2014 for a few days.  I would be glad to assist with this complete resolution when I return.
                            [redacted] Trump

Review: On 11/12, My husband arrived at 9:30am to have to work done and interacted with both [redacted] (the manager) and [redacted] (the mechanic). They did not contact [redacted] Midas until 10:15 to discuss the diagnosis where it was noted that [redacted] Midas quoted an incorrect price for a rebuilt CV Axle which was not explained to me nor noted on my invoice. Alexandria Midas insisted the charge was roughly $524 for a new part but would offer a coupon to make it $465. We initially agreed to have them do the work at $465 and approximately 2 hours to complete the work. We contacted [redacted] located next door to Midas and found that the price for a new CV Axle was actually $65.00. We purchased the part from [redacted] and found Midas then increased labor from roughly $229 to $252. At 11:45, the old part still had not been removed despite having received the new part for installation. We were then notified around 1:30pm that the bearing also needed to be replaced. My husband called me and [redacted] got on the phone to explain. He advised that a bearing was missing and that they believed both parts (the bearing & CV Axle) needed to be replaced. He was rude saying that Obviously I was not a mechanic and had no idea how repairs worked when I asked how the bearing would be missing despite the Axle still being in place. When I asked him for his manager and the owners information, he hung up. I called back and spoke to [redacted] whom I asked I did not want Midas to do any repairs as I no longer trusted their diagnosis or pricing. He said I wouldnt work on your vehicle if you paid me and also hung up. I called back a 3rd time, [redacted] answered and placed me on hold before disconnecting twice. When I called the 5th time, I told him to reassemble the truck and we would take our services elsewhere. I obtained the owners information (Mr. Trump) and left a voicemail for him 11/12 asking for contact. I have not received any response from him. I left work, drove to Alexandria from Stafford to check on my husband who was still there waiting after 4hrs. When I arrived around 2:45, [redacted] advised it would be 15 minutes before the repair was complete. After about 40 minutes, I refused to wait any longer and asked again for my vehicle. When [redacted] drove the vehicle out, they had completely removed one of the rods from the Axle and the ABS light was now on. Since the ABS light had not been an issue before Midas touching the vehicle, we asked [redacted] to repair it. He refused several times which we began to record him refusing to repair the ABS light, being rude and argumentative. The time was approximately 4pm. We advised that we would not leave without the light being fixed. [redacted] consulted someone else who then looked at the truck and said that a sensor had been disconnected by [redacted] during the initial review. He said that he reconnected the sensor and the light was no longer an issue. Before leaving, [redacted] provided a blank estimate sheet with a note that repairs had begun, we declined work and that the vehicle was in unsafe condition. It appeared Midas caused parts to be broken and in worse condition then when brought in for repair.Desired Settlement: I would like for Midas to replace the Rod that they removed and placed in the back of my truck. Midas must evaluate the vehicle, provide a written evaluation of all findings to include review of the ABS System and all sensors that may have been affected and/or disconnected while in their possession. I would like for Midas to pay for any repairs which were caused as a result of their negligence to be completed at a shop of my choice with written estimate.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

I responded to this email that Mr. Trump sent directly to me on 11/22. I have attached the PDF of that correspondence for your records. He has not offered any solutions and requested that I "lie" to the Revdex.com and say that he was "proactive" in contacting me which I refused to do. He has not addressed any concerns I put forth in my original email and has not provided any worthy resolutions since this email exchange took place.

Regards,

Business

Response:

This complaint is not against a shop I own. I have communicated that to Revdex.com previously.

Review: I filed a complaint on 1/28/2014 with the manager of the [redacted] location on [redacted], Va. [redacted]. Below are the details:I had an oil and filter change, fluid top up, and tire rotation performed on 1/13/2014 for my 2002 [redacted], VIN [redacted]. I had no problems with any oil leak prior to this check-up, but the next day I noticed a large puddle of oil under my vehicle. I was very concerned so I took my vehicle to the dealer and upon inspection they found that the washer that is supposed to be in between the drain plug and the oil pan was not put back on after the oil was drained. There was oil everywhere, my engine was coated. I had to have the dealership put a washer in, and clean my engine. This is completely UNSATISFACTORY, I brought my vehicle to the shop for preventative maintenance and it comes out worse than before the job was performed. This oil leak could have caused me to ruin my engine, I am sure you know the severity of damage that can be caused by driving a vehicle that has no oil in it. I received a phone message from [redacted] on 2/03/2014 I called him on 2/4/2014 & 2/5/2014 and left messages and eventually reached [redacted] on 2/06/2014 to get the fax number so I could fax him the documents he had requested; copy of invoice from the dealer and my documentation from my visit to [redacted]. In ALL my conversations with [redacted] he was accusing me & the dealer of lying, he did not seem to believe that the mechanic at the dealership knew what he was talking about. He NEVER even considered that they could have made a mistake. He seemed to feel I was trying to extort money from him. He called the dealership and even spoke to the General Manager, in fact, the general manager hung up on him as he was so verbally harassing and accusatory. Even tried to bully and badger myself, my daughter and the dealership. The bottom line is this: that while [redacted] told me I had some miner oil leaks which I choose not to have looked at that time, I had NO oil leak before it went into the shop, and a big oil leak after, and the mechanic at the dealership said there was a washer missing! He is prepared to swear to this.I was assuming that [redacted] would apologize (we all make mistakes), offer to reimburse me and maybe give me a coupon for $50.00 or something towards future work. But in our final conversation on 2/11/2014 he said there is nothing I can do for you.It is not about the money, it is the attitude of the manager, and I am now concerned that they might have used this tactic on other customers. Or, do they only do this if the customer is a female?Desired Settlement: I request a written apology and an admission that the machanic made a mistake. ALso request a refund of the $33.00 I paid for the oil changes and $50.00 for the verbal abuse.

Business

Response:

I do believe that [redacted] has been in communication with [redacted] International Consumer Relations. I also believe that [redacted] Consumer Relations asked [redacted] to send all related documents in regard to this matter to them. I do not think any documents have been produced and sent to [redacted] International Consumer Relations. I will need to check with them in regard to the status of the documents that Consumer Relations had requested several weeks ago. Unfortunately, when I first received communication from [redacted] it included a bill for between $400.00 and $500.00 dollars that appeared to be from a dealership in [redacted], VA. It was very vague with very little explanation in regard to the service done to get the vehicle back on the road. Due to the confusion, I decided to call the dealership to try to remedy the situation quickly so I could understand the dealer services. I initially spoke to a person who introduced themself as the Service Writer in charge of this vehicle. The conversation was also confusing and did not enable me to assess the situation and understand the entire course of events. So, in order to try to understand this situation, I called and talked to the General Manager--(which took 2-3 days), and he told me that the person I was talking to was not a Service Writer. This person just happen to be the daughter of [redacted] Holt. I then discussed the document-(giving him the number on the document) from the dealership with the GM and he told me it was not the actual invoice. This caused further confusion. I then called [redacted] and had a discussion with her. The conversation was brief due to her hanging up on me. She said she did not want to talk about her daughter any more. I never heard from [redacted] again until she called [redacted] Intl. Consumer Relations.

I have been in a waiting mode since she decided not to communicate with me. [redacted] International Consumer Relations responded promptly and was ready to fully assist in a quick and efficient resolution to this matter. They also need information and documents if possible to fully understand each situation. This also allows Consumer Relation's to quickly assist the Franchisee's in resolving these matters.

[redacted], you have my sincere apology in regard to this entire matter. All I want to do is understand the entire episode so I can evaluate what has transpired, and how best to finally resolve this for you. Even if what you would appreciate is the $33.00. Again, [redacted] I do apologize for this entire matter. Please help me so I may help you, due to all the confusion during the pursuit of the facts as I tried to understand this situation.

Now that [redacted] has communicated with the Revdex.com, it would be wonderful to see the actual invoice from the service back in January 2014, since I was told I did not have a finalized invoice from the Dealership General Manager at the time of our conversation. It would be wonderful to resolve this matter for [redacted] Holt. This is exactly what I have been trying to do since this was brought to my attention. I do appreciate that [redacted] has reduced the reinbursement several hunder dollars. The amount she is now asking for is $33.00. If My [redacted] Team made a mistake, I like to have the documents so I can have a staff meeting to understand what actually occured so we can improve our operation and service our customer with the most professional efficient service.

I may have to fly to [redacted], Florida on 05/27 2014 for a few days. I would be glad to assist with this complete resolution when I return.

[redacted] Trump

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Description: Brake Service, Mufflers & Exhaust Systems, Radiators - Automotive, Auto Services - Oil & Lube, Tire Repair, Auto Repair - Steering & Suspension, Tires - Commercial Sales & Service, Auto Air Conditioning, Auto Repair & Service, Battery Charging Equipment

Address: 3100 Duke St, Alexandria, Virginia, United States, 22314

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