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Trump Plaza Hotel & Casino

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Trump Plaza Hotel & Casino Reviews (2)

Review: On 6/27/2013 Valet parking damaged my car when I arrived to Trump plaza. Noticed damages when picked car up and made a complaint with management. Contacted risk management for further assistance and they stated according to the survey done from the valet man that the damages were on car already. Survey wasn't filled out in front of me. Risk managment stated they will get the surveillance cameras for review but never got them nor did they get back to me. I left several messages and never returned my call. Spoke to [redacted] today 8/5/2013 and she was unprofessional on phone stating this is a denial for our car damage repair based on her survey and I'm not letting her get her work done, that she will get the surveillance cameras on her time when ever she gets it. [redacted] she doesn't have get the surveillance footage but she's trying to help me.Desired Settlement: repair/take financial responsibilty

Business

Response:

In response to your request of the subject matter the complaint was thoroughly investigated. The investigation shows that the vehicle arrived withdamage. This is clearly marked on the valet survey on arrival to the Trump Plaza. Listed is the procedure for valet parking..1. Vehicle arrives in the [redacted]2. Customer greeted by valet attendant3. Customer is given claim check for vehicle4. Valet attendant inspects the vehicle and marks appropriate defects on survey/walk around / prior to moving 5. Survey is dropped in a lock box for collection by Valet Manager6. Vehicle is moved to parking area and noted on a separate ticket for retrieval locationNote: Vehicle 2[redacted] / scratches on rear bumperUnfortunately, we are unable to valid Mr. [redacted] claim since the vehicle was damaged prior to arrival. Should further information be required please don't hesitate to contact my office. We appreciate the opportunity to respond to the inquire.Regards,[redacted] Manager On Duty Trump [redacted]

Review: On 3/31/2014, I used the website [redacted] to rent a room at Trump Hotel on 4/1/2014-4/2/2014. The room I had purchased was a double room, which included two double beds along with smoking allowed. Upon arrival to check-in, the guest service agent was extremely rude. She stated that the room I purchased was not available. She offered me a queen size bed, along with a sofa. Since this is not what I wanted, nor what I had paid for, I refused. She stated the room that I paid for would be available, but they have to clean it which would take an hour and half. I said that was fine. We returned at 5:30 PM, when she stated they did not get to the room yet that it would be another three hours. This was not acceptable, since check-in is 4 PM. I did not get into a room until 7:30 PM. The next day I spoke with the manager of the establishment, and she stated that should would send me an email later that day that would include a free nights stay. She never followed through with that, nor has she contacted me.Desired Settlement: I was going to settle for a free nights stay like the manager offered me. I was fine with that. But since she never followed through, I want a refund of my money. $58.61

Business

Response:

Reference: Complaint ID [redacted]

Please see below the email sent to guest for resolution and satisfaction.

Manager On Duty

Trump Taj Mahal

----- Forwarded by [redacted] on 05/30/2014 09:51 AM -----

From: [redacted]

Date: 05/29/2014 05:04 PM

Subject: Trump Plaza Hotel Experience

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Description: Resorts

Address: The Boardwalk at Mississippi Ave, Atlantic City, New Jersey, United States, 08401

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