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Trunk Bay Construction, Inc.

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Trunk Bay Construction, Inc. Reviews (1)

Initial Business Response /* (1000, 8, 2017/05/31) */
In reference to this complaint, The original booking was pick up in Michigan City, In. The day before the booking Mr. [redacted] changed the pick up location. We do quite a bit of business in Michigan city so there is no travel time to Michigan...

City, But New Carlisle is 1-hour from our home base ( Valparaiso, IN) So whenever we start in city 1-hour from our base we do charge travel time. It was booked for three hours consecutively from pick up in Michigan city ending at Hestin Hills Restaurant in Laporte , In ( which is 1-hr from our base , but I did not charge any travel time for that, usually we do, this place is almost on the state line of Michigan and Indiana )
So I said there would be an addition charge to change the pick up because it was 1-hr from our home base in Valparaiso, he did not ask me how much at that time, so I charged what I would charge anybody else that made this type of reservation and then emailed a confirmation receipt so he knew what was happening. He and his mother then called and said it was too much, I then said I would refund [redacted] By the way its not 12 mi from Michigan city its 22mi which translates to 1/2 hr from Michigan city but still an hour from our base. At no point it was never discussed about cancelling the trip . Saturday is our busiest day of the week and I took the change, discounted the extra charge and were on time and provided the service as requested.
To think there would not be an extra charge is not reality. It doesn't matter if the trip is only 10 min. if we start, an hour way there is travel time involved , every limo company in the world charges this way.
Ive been in business for over 30 years now and this is the way its done, I'm sorry they don't agree with the things are priced. I felt we operated fairly and did not over charge , it was the same charge I would have charged anyone else. I even discounted it when the expressed their concern. It looks like its someone trying to get something for nothing.
If the client was more organized and new in advance where the locations were this would have never happened.
Thank you,
[redacted] / American Limousine
In business for 30 years

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Address: 3807 General Electric Rd STE 3, Bloomington, Illinois, United States, 61704-4194

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