Trunk Club Inc.

Hi Angela, My name is Christine and I'm reaching out from the Trunk Club Service TeamWe received notification from the Revdex.com regarding your recent experience, and I regret to hear that we did not meet your expectationsAfter taking a further look into your request for a price match, I
can see that the exact pants you received were different from the ones listed as a markdown on the *** siteWhile our price matching policy does require that the item be identical, I can see where the disconnect was here as the pants are incredibly similar, and for that, I sincerely apologizeAs a token of our sincere regret over the miscommunication, I've added a credit to your account in the amount of $to apply toward a future purchase Please let me know if you have any further questions or concernsI'm happy to assist in any way I can Best, Christine

Complaint: ***
I am rejecting this response because: I do not desire to make any future purchases or have any further business dealings with this company based on the experience in my original complaint
Sincerely,
Angela ***

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello,An associate on the Member Experience Team originally received a call from [redacted] explaining that he had not received his package. In these particular scenarios, we have a procedure that we follow to ensure the delivery issue is resolved for all parties involved. We advised that he check...

with his neighbors and around his house to ensure it hadn't been mis-delivered by [redacted]. He confirmed that the package was not located.He was then encouraged to file a police report and we launched an investigation with [redacted]. When an investigation with [redacted] is launched, it can take 4-8 business days to reach a resolution. This information was communicated to [redacted] on April 5th. The associate handling this particular situation has been communicating with [redacted] via email on 4/4 and 4/5, and the investigation with [redacted] was successfully launched on 4/6. An email update about the investigation is sent to the client on day 4 of the investigation to update on the status. Since the trunk in our system reflects as "Delivered," automated reminder emails do get sent out regarding a billing date. We have not yet reached the halfway point of the investigation, so no updates have been shared, however,  an associate on our team will follow up with him today to apologize for the confusion caused by the automated email reminders and that he may disregard them as we're pending the outcome of the investigation. During this investigation, we will not bill him for the contents the package. Depending on the resolution that is reached by [redacted], we will proceed in resolving the delivery issues with this delivery.