On August 11, Customer came to Miller Honda with their [redacted] for a routine Oil & Filter Change, Tire Rotation, and a Free Multi Point Vehicle Inspection-Vehicle had 30,milesDuring the Multi-Point Inspection the Technician recommended a 4-Wheel Alignment due to the Inside wear & feathering of the tiresThe Customer declined this recommendation,On February 1st, Customer emailed the Service Advisor to tether know that they had gone elsewhere for an Alignment Check which cost them $They were told by another repair facility that they were in Alignment and nothing was reededThe Service Advisor responded to the email, offered and sent a $Gift Certificate for Customer Satisfaction, and let the Customer know that if he would have had us perform the alignment and nothing was needed he would not have been charged.On May 9, Customer emailed Service Advisor stating that they were now told from another repair facility that they needed rear Camber Bushings?-(On Customer supplied receipt it stated both Rear Camber Kits)The only reason they would have needed this would have been because their vehicle was out of Alignment? Customer has not been to Miller Honda with this vehicle since we recommended the Four Wheel Alignment on August 11, Customer stated in their email that the vehicle now has 35,milesAnother Repair Facility Diagnosed/Recommended & performed these repairs which the Customer is upset about, Not sure why the Customer is upset with Miller Honda We never even had a chance to look at this vehicle for any of these repairs, nor did we recommend them-Just the initial Alignment.We try to provide good, positive, service to all customersThat is why we even offered and gave them the Gift Certificate for their cost of the Alignment Check performed elsewhereIf the Customer wouldhave given us the chance to begin with maybe this situation would have never occurred or it could have been solved differently
On August 11, Customer came to Miller Honda with their [redacted] for a routine Oil & Filter Change, Tire Rotation, and a Free Multi Point Vehicle Inspection-Vehicle had 30,milesDuring the Multi-Point Inspection the Technician recommended a 4-Wheel Alignment due to the Inside wear & feathering of the tiresThe Customer declined this recommendation,On February 1st, Customer emailed the Service Advisor to tether know that they had gone elsewhere for an Alignment Check which cost them $They were told by another repair facility that they were in Alignment and nothing was reededThe Service Advisor responded to the email, offered and sent a $Gift Certificate for Customer Satisfaction, and let the Customer know that if he would have had us perform the alignment and nothing was needed he would not have been charged.On May 9, Customer emailed Service Advisor stating that they were now told from another repair facility that they needed rear Camber Bushings?-(On Customer supplied receipt it stated both Rear Camber Kits)The only reason they would have needed this would have been because their vehicle was out of Alignment? Customer has not been to Miller Honda with this vehicle since we recommended the Four Wheel Alignment on August 11, Customer stated in their email that the vehicle now has 35,milesAnother Repair Facility Diagnosed/Recommended & performed these repairs which the Customer is upset about, Not sure why the Customer is upset with Miller Honda We never even had a chance to look at this vehicle for any of these repairs, nor did we recommend them-Just the initial Alignment.We try to provide good, positive, service to all customersThat is why we even offered and gave them the Gift Certificate for their cost of the Alignment Check performed elsewhereIf the Customer wouldhave given us the chance to begin with maybe this situation would have never occurred or it could have been solved differently