Beware!!! They did my catering for my recent wedding and as soon as she got my deposit everything went downhill! When I first started emailing ***, she was very helpful and quick to respond to all my emails, and like I said, as soon as she received my 50% deposit she would not respond to me by email or phoneThis whole process was made even more difficult because I was planning my wedding out of stateMy husband, mother, and mother-in-law and myself all went for a tasting *** was nice in person, and the food was great, but on my wedding day the food was not what it was at the tastingMy mother and mother-in-law raved to everyone how great the food was, and then to get what we got at my wedding was a disappointmentNot only was this an issue, but the biggest and most unprofessional issue came when *** emailed me the MORNING of my wedding to let me know they made a mathematical error in their spreadsheet and I owed them $693.00! I had just got to my reception when she cornered me in the hallway, and said I needed to sign a contract saying that within days I needed to pay this amount or she would not serve the foodI told her that I needed to talk with ***, my husband first, and she said again that I needed to sign this contract*** also told me that I had extra plate settings at my wedding that I did not account for, which was completely wrong! Yet another very unprofessional and disappointing issue was that I asked about what happens to the leftovers and *** told me that there are not always leftovers and if there are they go to feeding her staffThe next morning I looked in the fridge, in the kitchen that she used, and she did leave behind leftovers, but just left them in the baking tins with no cover, plastic wrap, or anythingI did end up paying her the $and asked for *** to email me once she received the check and I never heard back from herFrankly, I wish I would have never paid her that money, because she certainly did not deserve it! *** was not only rude through this whole process, but she was the most unprofessional vendor I had to deal withShe seemed frazzled at the wedding, and maybe that's why she never got back to my emails, maybe she has too much on her plate...but then maybe you shouldn't be running a catering business!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for responding to my complaint. Miraculously enough, I received a check in today's mail from The Trusted Earth Farm. They refunded the promised amount so all is remedied.
Thank you for the services you provide even though I didn't end up needing them.
Beware!!! They did my catering for my recent wedding and as soon as she got my deposit everything went downhill! When I first started emailing ***, she was very helpful and quick to respond to all my emails, and like I said, as soon as she received my 50% deposit she would not respond to me by email or phoneThis whole process was made even more difficult because I was planning my wedding out of stateMy husband, mother, and mother-in-law and myself all went for a tasting *** was nice in person, and the food was great, but on my wedding day the food was not what it was at the tastingMy mother and mother-in-law raved to everyone how great the food was, and then to get what we got at my wedding was a disappointmentNot only was this an issue, but the biggest and most unprofessional issue came when *** emailed me the MORNING of my wedding to let me know they made a mathematical error in their spreadsheet and I owed them $693.00! I had just got to my reception when she cornered me in the hallway, and said I needed to sign a contract saying that within days I needed to pay this amount or she would not serve the foodI told her that I needed to talk with ***, my husband first, and she said again that I needed to sign this contract*** also told me that I had extra plate settings at my wedding that I did not account for, which was completely wrong! Yet another very unprofessional and disappointing issue was that I asked about what happens to the leftovers and *** told me that there are not always leftovers and if there are they go to feeding her staffThe next morning I looked in the fridge, in the kitchen that she used, and she did leave behind leftovers, but just left them in the baking tins with no cover, plastic wrap, or anythingI did end up paying her the $and asked for *** to email me once she received the check and I never heard back from herFrankly, I wish I would have never paid her that money, because she certainly did not deserve it! *** was not only rude through this whole process, but she was the most unprofessional vendor I had to deal withShe seemed frazzled at the wedding, and maybe that's why she never got back to my emails, maybe she has too much on her plate...but then maybe you shouldn't be running a catering business!!!
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better...
Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for responding to my complaint. Miraculously enough, I received a check in today's mail from The Trusted Earth Farm. They refunded the promised amount so all is remedied.
Thank you for the services you provide even though I didn't end up needing them.
Sincerely,
[redacted]