Trusted Media Brands, Inc.

Review: taste of home keeps sending me their magazine and billing statement after a donation my daughter gave to special olympics. they called to say thank you, but I said I was not interested in recieving anymore magazines. now they sent a statement, as an active account, after I told them, I did not want anymore. I have mailed the magazine back with a letter stating my wishes. I feel it is a fraud way to get subscriptions

Product_Or_Service: none

Order_Number: don't know

Account_Number: noneDesired Settlement: DesiredSettlementID: Other (requires explanation)

Could you call them and tell them not to send anymore magazines or stements?

Business

Response:

[redacted]’s complaint regarding the Taste of Home magazine was forwarded to my attention.

Review: I belonged to several of their emailed newsletters, and no longer wanted to receive them, as I didn't find them useful: I used/was interested in very few of their recipes. I went into my email preferences on their website & un-subscribed from all newsletters, receiving a confirmation that preferences were updated. Then, as each newsletter continued to arrive, I un-subscribed from them individually: each time getting a confirmation that I would no longer receive, it takes 72 hours to dis-continue, I might receive one more in that time, but it would not continue. I contacted their customer service dept via email each week. This is my fourth week of continuing to receive them: I contacted them 4 weeks in a row, asking for confirmation that I would no longer receive anything from their organization. I never heard a reply. I just do not want to receive their newsletters any longer: I don't think this is an unreasonable request, nor do I think this should be so difficult to attain.Desired Settlement: DesiredSettlementID: Not applicable

I do not want to receive their newsletters any longer: I don't think this is an unreasonable request, nor do I think this should be so difficult to attain, nor do I think this should have taken this long to resolve. I just want them to send me a confirming email that this issue is resolved, and I will no longer receive their newsletters or emails.

Business

Response:

[redacted]’s recent inquiry concerning emails she is receiving was forwarded to my attention. I would like to start by apologizing for the disappointments she has encountered with our company.

Review: After the company mistakenly established two separate accounts in my name, I received two identical books in the mail about a month apart. I contacted them and they assured me this would not happen again. They sent me a return label to return the duplicate book, and now, over a month after returning the book, I have received a letter from their Collection Manager threatening me with "more efforts to collect payment" and "forfeiture of your Taste of Home Books customer benefits" if I do not pay for the duplicate book I have already returned.I have sent emails to the company at [email protected] and [email protected] explaining what happened and have yet to receive a response from them.Desired Settlement: I would like [redacted] to assure me in writing the company has received the returned duplicate book and that I owe nothing further. I would also like to be removed from future mailings of Taste of Home, Simple and Delicious, and Reiman Publications once my prepaid subscriptions expire.

Business

Response:

[redacted]’s recent complaint regarding the Taste of Home Annual Recipes was forwarded to my attention. Please accept my apology, on behalf of Taste of Home Books, for any concern or inconvenience she may have been caused.