Trustify Inc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Date: Tue, Apr 4, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania
complaint #***.To: *** *** Thanks, ***Response is below:"We have sent a hard copy of the report to the client via USPSThey can be expecting this report from the investigator soon." Thanks!

*** * entered into an agreement Trustify to connect him with a Private Investigator to look into a former business partner’s assets Upon investigation, four different reports were given to *** *: a comprehensive background check, businesses (past and present), properties, and
investments totaling pages After review of the investigators report, no information was “puffed up.” The report was in a standard point Times New Roman font.*** * was not satisfied with the content of the reports, and requested that the Private Investigator obtain the further information requested by *** * using unconventional and illegal methods Unfortunately, after viewing crime television customers frequently think we can go into private dwellings “disguised” to obtain requested information however, this is known as “breaking and entering” and a punishable crime Not to mention, the investigator would lose their license Once explained to *** * that this is not a route we take and that it is illegal, he steadily became angry with the results he paid for The crux of this issue is not inadequate investigative work or the font size of the report, it is that *** * asked for an unethical and illegal means to an end, from an investigator with great integrity who respects his license and the industry This is not what the investigator nor Trustify stand for.Trustify links customers with a vast network of private investigators with geographical flexibility Trustify cannot and will not obtain the requested information through immoral and illegal practices We highly suggest that *** * reach out the aforementioned private investigator he previously used to see if he will undertake his request.Per our Terms of Service: Your assigned investigator will do everything legally within their means to achieve your desired outcome in the number of hours that you have approvedHowever, we do not offer any guarantee that the investigator will be able to achieve your desired outcome and we do not offer refunds based on outcomes or resultsAdditionally, though all of our investigators are licensed and vetted by our team, we cannot guarantee the suitability, work quality, or professional ability of our third party investigatorsIt is your responsibility to determine if the investigator with whom you are matched will meet your needs and expectations.Tell us why here

Date: Thu, Jan 12, at 5:PMSubject: *** *** Complaint (***)To: ***@myRevdex.com.orgHi ***,Below, please find our response to this customer's complaint:"The client requested surveillance take place at multiple locations in Hunstville Alabama and the investigator did go to these
locationsIt is common for investigators to provide a recommendation of a plan of action as well as the estimated number of hours a case might take but these are just suggestions that clients do not need to move forward withFor this situation, the investigator did provide multiple recommendations to make the case as effective as possible, however, in the end the client wanted him to follow her requestsWe have spoken to this client multiple times trying to rectify the situation and have offered to send a report but the client denied this offer the last time we spokeWe are still more than happy to send this to herUnfortunately, in this industry, results are not guaranteed and we as well as the investigator did everything we could to assist the client"

I had an investigation done by Trustify IncI needed video evidence for my court case and I am not pleased with the outcomeFirst I want everyone to know that they subcontract out the jobsThey seem to go with the lowest bidder as the results I received are sub par The company they hired seemed to monitor parking lots mostly and did not seem to be professionaly suitable for this taskThe equipment used was a very old video camera without night visionI feel that Trustify didn't inquire about the type of equipment to be used by the investigators for such an investigation as the quality of the video is far below what a paying customer would expect in Trail cameras are far better than what the investigators used for my caseWhen the investigation was over and I went to get the evidence, the company that they hired did not even show me their work while I was thereI was handed a mini disc in a folded up envelope and the disc itself had scratches on itI had to get the video on a different format in order for me to be able to view it and play it for the lawyersThe lawyers suggested that I inquire about the officers who shot the video to possibly show up to court to make their testimony of what happened if need beI am still waiting for a reply to this inquiry from Trustify, as they said they will look into it and get back to meTwo days later, and I am still waiting to hear back from Trustify on thisThe video was grainy and poorly shot while attempting to get the evidence I would need to hold up in courtThe video didn't even have a time or date stamp on the screen, but this information was spoken out loud for the recordingI would think twice before spending your money with this company and I hope my testimony will help anyone with their search for an investigation move on to another company that does its own investigating, and is more suitable for the task needed to be doneBuyer Beware!

During the initial stages of the clients investigation, the investigator that was originally assigned became unresponsive after many attempts to contact themBecause of this, and the clients dissatisfaction, we assigned a new investigator and comped the client additional hours to her case for
total hours of investigative servicesThe new investigator was able to complete the case and provide the client the answers they were searching for, and this client is satisfied with both the outcome of the case and how Trustify resolved the original situation.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
Complaint: ***
I am rejecting this response because:The letter was received, it still doesn't contain the name of the investigatorIt is worthless as it won't be admissible in court! The investigators name is not included in the report and there are pertinent facts left outIt's inconceivable that they can't contact the firm that they hired this so called investigator fromThe letter as it stands could have been written by anybody as far as it stands, therefore is inadmissible in legal proceedings.
Regards,
***

After doing some searches on my own, I had Trustify search for a phone number for my old girlfriend in L.AI'm in CO SpringsTrustify charged me for four hours of searching and turned up nothing I didn't already have but a bad phone numberI suspect they spent half an hour or less on my case

Date: Fri, Dec 30, at 11:AMSubject: Re: Revdex.com Complaint HelpBelow is our formal response to the client's complaint:"We are sorry to hear that this customer is not satisfied with the work that was providedIt seems the main discrepancy is stemming from the desired service listed above having
changed from what the client initially requested from us We have attempted multiple times to get in contact with this client to resolve this, however, we have not been successful in reaching her We have requested that she return our calls and/or emails at her earliest convenience so that we could address these concerns but have not yet heard from her Customer satisfaction is very important to us and we are always willing to do anything we can to ensure our clients are happy with the services provided."

The report was sent and client confirmed they received the report via email on 1/12/We are more than happy to resend this information if the client wishes

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the
response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.?
Regards,
*** ***

This complaint has been addressed directly with the client and the issue has been resolved.?

Date: Fri, Dec 30, at 11:AMSubject: Re: Revdex.com Complaint HelpBelow is our formal response to the client's complaint:"We are sorry to hear that this customer is not satisfied with the work that was providedIt seems the main discrepancy is stemming from the desired service listed above having
changed from what the client initially requested from us? We have attempted multiple times to get in contact with this client to resolve this, however, we have not been successful in reaching her? We have requested that she return our calls and/or emails at her earliest convenience so that we could address these concerns but have not yet heard from her? Customer satisfaction is very important to us and we are always willing to do anything we can to ensure our clients are happy with the services provided."

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered]
? Complaint: ***
I am rejecting this response because:
Regards,
*** ***

The report was sent and client confirmed they received the report via email on 1/12/2017. We are more than happy to resend this information if the client wishes.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

Date: Thu, Jan 12, 2017 at 5:12 PMSubject: [redacted] Complaint ([redacted])To: [redacted]@myRevdex.com.orgHi [redacted],Below, please find our response to this customer's complaint:"The client requested surveillance take place at multiple locations in Hunstville Alabama and the investigator did go to these...

locations. It is common for investigators to provide a recommendation of a plan of action as well as the estimated number of hours a case might take but these are just suggestions that clients do not need to move forward with. For this situation, the investigator did provide multiple recommendations to make the case as effective as possible, however, in the end the client wanted him to follow her requests. We have spoken to this client multiple times trying to rectify the situation and have offered to send a report but the client denied this offer the last time we spoke. We are still more than happy to send this to her. Unfortunately, in this industry, results are not guaranteed and we as well as the investigator did everything we could to assist the client. "

Date: Tue, Apr 4, 2017 at 3:36 PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania...

complaint #[redacted].To: [redacted] <[redacted]@myRevdex.com.org>Thanks, [redacted]. Response is below:"We have sent a hard copy of the report to the client via USPS. They can be expecting this report from the investigator soon." Thanks!

[redacted] entered into an agreement Trustify to connect him with a Private Investigator to look into a former business partner’s assets.  Upon investigation, four different reports were given to [redacted]: a comprehensive background check, businesses (past and present), properties, and...

investments totaling 115 pages.  After review of the investigators report, no information was “puffed up.”  The report was in a standard 12 point Times New Roman font.[redacted] was not satisfied with the content of the reports, and requested that the Private Investigator obtain the further information requested by [redacted] using unconventional and illegal methods.  Unfortunately, after viewing crime television customers frequently think we can go into private dwellings “disguised” to obtain requested information however, this is known as “breaking and entering” and a punishable crime.  Not to mention, the investigator would lose their license.  Once explained to [redacted] that this is not a route we take and that it is illegal, he steadily became angry with the results he paid for.  The crux of this issue is not inadequate investigative work or the font size of the report, it is that [redacted] asked for an unethical and illegal means to an end, from an investigator with great integrity who respects his license and the industry.  This is not what the investigator nor Trustify stand for.Trustify links customers with a vast network of private investigators with geographical flexibility.  Trustify cannot and will not obtain the requested information through immoral and illegal practices.  We highly suggest that [redacted]  reach out the aforementioned private investigator he previously used to see if he will undertake his request.Per our Terms of Service:  Your assigned investigator will do everything legally within their means to achieve your desired outcome in the number of hours that you have approved. However, we do not offer any guarantee that the investigator will be able to achieve your desired outcome and we do not offer refunds based on outcomes or results. Additionally, though all of our investigators are licensed and vetted by our team, we cannot guarantee the suitability, work quality, or professional ability of our third party investigators. It is your responsibility to determine if the investigator with whom you are matched will meet your needs and expectations.Tell us why here...