TrustMor Mortgage Company Reviews (1)
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TrustMor Mortgage Company Rating
Description: Mortgage Brokers, Real Estate Credit (NAICS: 522292)
Address: 5300 Hickory Park Dr Ste 200, Glen Allen, Virginia, United States, 23059
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Review: On 1/31/13 we received a loan approval letter from TrustMor Mortgage. On 2/6/13 we received our overnight packet from them to sign our papers to start the purchasing process. From the start we were told by our lender [redacted] that we would receive our appraisal money back at closing of $475. There were no rules as to how we paid for it would make a difference. On our paperwork we marked credit but the money was actually taken from our checking acct. We closed on our home on April 24th. At closing we were told by the closing agent to contact the builder for the appraisal funds because on her doc. we werent getting that amount back. While we were signing that day their office received an e-mail stating we were not to get the money back because we used a credit card. So that day I called [redacted] to discuss that we were not told that it mattered how we paid just that we would receive the funds back and that was questioned by myself more than once with the response that we would get the funds back. I left him a message and his return call and message left stated that we should look at it as getting a great deal on a home and never stated he would return the funds. When I returned the call I told him that we used a debit card and he asked for a statement from our bank showing it was withdrawn from our checking account. That was provided by our Credit Union on 4/29. We e-mailed the documents to [redacted]. His e-mail response on 4/30/13 was Thanks. We should be sending a check out to you in the next 15 days. After a phone call and e-mail follow up on 5/24/13 I still heard nothing from him. On June 11th I sent [redacted] a letter regarding the refund, I mailed the letter certified mail. I have a green slip showing it being signed for and gave them until July 2nd to respond. I did not receive the check or hear anything from them. My lawyer sent them a letter on July 19th with the same request. Again no response. We are still looking for our refund, this is terrible customer service and bad business.Desired Settlement: As noted above we are still looking for our appraisal refund of $475. We were told that a check would be sent, which was agreed upon. Hoping to get some kind of closer on this whole fiasco.