Complaint: [redacted] I am rejecting this response because:I was advised that this outgoing mail occurred weeks agoWhy is it barely in transit? I cannot accept a response from a company that fails to reach out and resolve matters with their client Once again I will wait to read response Sincerely, [redacted] ***
We are working to formally investigate the issue and provide a response Your comments concerning your customer experience with MB Financial Bank have been shared with managementWe take our customers’ feedback very seriously and continue to make every effort to provide our customers with the service they expect and deserveYour business is very important to us, as is our customers’ satisfactionIf you would like to discuss your concerns, please contact our Customer Care Team toll-free at [redacted] Or, you may write to us at MB Financial Bank, N.A., Attn: Customer Care Team, [redacted] Ave., Wilmington, OH Business hours are Monday-Friday a.m- p.mEastern Time
We are receipt of the Complaint Activty Report Please be advised that we will respond directly to the customer on this matter and hope it can be resolved shortly
The Bank has received the complaint and will work directly with the consumer to provide a response
We have received the complaint and will work directly with the customer to resolve the complaint
Complaint: [redacted] I am rejecting this response because:I was advised that this outgoing mail occurred weeks agoWhy is it barely in transit? I cannot accept a response from a company that fails to reach out and resolve matters with their client Once again I will wait to read response Sincerely, [redacted] ***
We are working to formally investigate the issue and provide a response Your comments concerning your customer experience with MB Financial Bank have been shared with managementWe take our customers’ feedback very seriously and continue to make every effort to provide our customers with the service they expect and deserveYour business is very important to us, as is our customers’ satisfactionIf you would like to discuss your concerns, please contact our Customer Care Team toll-free at [redacted] Or, you may write to us at MB Financial Bank, N.A., Attn: Customer Care Team, [redacted] Ave., Wilmington, OH Business hours are Monday-Friday a.m- p.mEastern Time
The Bank is preparing a formal written response that will be provided to the customer
We are receipt of the Complaint Activty Report Please be advised that we will respond directly to the customer on this matter and hope it can be resolved shortly