Truthfinder Inc

Dear C*** ***,This response is in regards to the consumer complaint from *** *** ***; reference ID ***.We apologize to *** *** for any frustrations or inconveniences he may have experienced due to our servicesThe information contained in TruthFinder reports are records from local,
state, federal, and independent sources that are publicly available to anyoneAs a courtesy, we provide the option for anyone to opt out of TruthFinder Once someone has opted out of TruthFinder their background report will no longer appear on our siteThese public records will be removed from our website, but as we did not create these records, they will still be available, albeit from different sources Further, we do not remove sex offender location data and an individual’s name may still appear as a possible relative or associate in another’s background reportIf this is something that *** *** would like to do, please let us know, and we will opt him out immediatelyIf *** *** has any questions or concerns regarding this request please do not hesitate to contact our customer service department at (800) 699-8081.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Mr*** ***, ID ***.We apologize to Mr*** for any misunderstandings, but we do not claim to be a free serviceTruthFinder compiles hundreds of millions of available public records from several
different data sourcesBut we have to pay to access those sourcesWe also have to pay our expert developers to turn that data into background reports that are easy for our customers to read and understandWe provide all of the billing details before a customer chooses to sign up for our services, and these terms can also be reviewed at anytime in our Terms of Use.Please do not hesitate to contact our customer service department at *** *** with any further questions.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Ms*** ***, ID ***.TruthFinder gathers public records, social network data, and more from various sources and creates reports for our customers to easily search for what they are looking forWe make every
reasonable effort to get our customers the public records data they are looking forSince we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate dataWhile we work with our data providers to get our customers the best information possible, some records might not show due to some states’ laws regarding public records, slow processing times, or clerical errorsThere is a chance that individuals with the same name and basic information could match up and show incorrectly on the reportFor this reason, we provide our customers with the following disclaimer: DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceTruthFinder does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., (“FCRA”), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyTruthFinder does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquireFor more information, please review TruthFinder Terms of Use.We’re sorry to hear that Ms*** was not satisfied with our servicesWe have refunded Ms***’s account in full on the credit or debit card used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (800) 699-with any further questions.Sincerely,TruthFinder Support

September 11, 2015Reference Claim #: ***Reference Name: *** ***Reference Email: ***[email protected] RE: *** *** OPT OUT REQUESTAll of the information regarding the individual below has been removed from TruthFinder’s database, as of September 1, 2015: Name: ***
***Location/s: ***, NY ***, VA *** MD ***, VA If you have any further questions or concerns please contact our Customer Member Care at 1-800-*** or via email at: [email protected] are available hours a day, days a week to assist you (holiday hours may vary)Thank you,*** *** TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from *** *** * ***; reference ID ***.We’re sorry for any confusion that Mr*** may have experienced with our policiesWe do collect personal information such as name, address, and email addressWhen a customer
enters in this information and clicks “Continue”, they agree to our Terms of Use, Privacy Policy, and Limited LicenseThe following can be found in our Privacy Policy:SHARING INFORMATIONTruthFinder may share your personal information, including your name, address, email address, and data about transactions conducted on our Site with third parties, including third-party advertising partners who may send you information about their products or servicesTruthFinder uses third party service providers to help us with hosting, billing, fulfillment, and data storage and securityWe do not share payment information, except with service providers, and only for order fulfillment.If you enter a co-sponsored contest or sweepstakes, any information collected will be shared with the co-sponsor in accordance with the co-sponsor’s privacy policyDo not participate in contests or sweepstakes if you do not wish to share your information in this way.If we or some or all of our assets are acquired by another organization, including through a sale in connection with bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Statement.We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contacting us at [email protected] apologize for Mr***’s frustrating experienceWe have removed *** *** email address from our email marketing listPlease allow up to days for the email advertisements to ceasePlease do not hesitate to contact our customer service department at (800) 699-with any further questions or concerns.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Ms*** ***; reference #***.We’re sorry for any confusion that Ms*** may have experienced with our policiesWe do collect personal information such as name, address, and email addressWhen a customer
enters in this information and clicks “Continue”, they agree to our Terms of Use, Privacy Policy, and Limited LicenseThe following can be found in our Privacy Policy:SHARING INFORMATIONTruthFinder may share your personal information, including your name, address, email address, and data about transactions conducted on our Site with third parties, including third-party advertising partners who may send you information about their products or servicesTruthFinder uses third party service providers to help us with hosting, billing, fulfillment, and data storage and securityWe do not share payment information, except with service providers, and only for order fulfillment.If you enter a co-sponsored contest or sweepstakes, any information collected will be shared with the co-sponsor in accordance with the co-sponsor’s privacy policyDo not participate in contests or sweepstakes if you do not wish to share your information in this way.If we or some or all of our assets are acquired by another organization, including through a sale in connection with bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Statement.We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contacting us at ***@truthfinder.comWe apologize for Ms***’s frustrating experienceWe have removed Ms***’s email address from our email marketing listPlease allow up to days for the email advertisements to ceasePlease do not hesitate to contact our customer service department at (***) ***-*** with any further questions or concerns.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Mr*** ***; reference ID ***.We apologize to Mr*** for any frustrations or inconveniences he may have experienced due to our servicesThe information contained in TruthFinder reports are records from
local, state, federal, and independent sources that are publicly available to anyoneAs a courtesy, we provide the option for anyone to opt out of TruthFinderOnce someone has opted out of TruthFinder their background report will no longer appear on our website, but as we did not create these records, they will still be available, albeit from different sources Further, we do not remove sex offender location data and an individual’s name may still appear as a possible relative or associate in another’s background reportWe completely respect Mr***’s desire for privacy, and we have investigated further into his opt out requestMr***’s original opt out request had a misspelling of his last name and no city was providedIt is possible for a person to have multiple reports on our website, and while we were able to locate one report, which was opted out at Mr*** request, we missed one due to the misspellingThis report has been removed, and we apologize for the inconvenienceIf Mr*** continues to see any of his information on our site, we urge him to contact us directly, and we can gather the information needed to address the issue immediatelyPlease do not hesitate to contact our customer service department at (***) ***-*** with any further questions or concerns.Sincerely,TruthFinder Support

Dear Ms*** ***, This response is in regards to the consumer complaint from *** *** ***, ID ***TruthFinder gathers public records, social network data, and more from various sources and creates reports for our customers to easily search for what they are looking forWe
make every reasonable effort to get our customers the public records data they are looking forSince we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate dataWhile we work with our data providers to get our customers the best information possible, some records might not show due to some states’ laws regarding public records, slow processing times, or clerical errorsThere is a chance that individuals with the same name and basic information could match up and show incorrectly on the reportFor this reason, we provide our customers with the following disclaimer: DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceTruthFinder does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., (“FCRA”), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyTruthFinder does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquireFor more information, please review TruthFinder Terms of UseWe apologize that Mr*** was not satisfied with our services and that he had a difficult time trying to cancel his accountWe try to make cancellations as easy as possible by having our member care team available 24/to help process these cancellation requestsWe have fully refunded Mr***’s account back to the credit or debit card used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (800) 699-with any further questionsSincerely,TruthFinder Support

Dear Ms*** ***, This response is in regards to the consumer complaint from Mr*** ***, ID ***TruthFinder gathers public records, social network data, and more from various sources and creates reports for our customers to easily search for what they are looking forWe
make every reasonable effort to get our customers the public records data they are looking forSince we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate dataWhile we work with our data providers to get our customers the best information possible, some records might not show due to some states’ laws regarding public records, slow processing times, or clerical errorsThere is a chance that individuals with the same name and basic information could match up and show incorrectly on the reportFor this reason, we provide our customers with the following disclaimer: DISCLAIMER: You may not use our service or the information it provides to make decisions about consumer credit, employment, insurance, tenant screening, or any other purpose that would require FCRA complianceTruthFinder does not provide consumer reports and is not a consumer reporting agency(These terms have special meanings under the Fair Credit Reporting Act, USC et seq., (“FCRA”), which are incorporated herein by reference.) The information available on our website may not be 100% accurate, complete, or up to date, so do not use it as a substitute for your own due diligence, especially if you have concerns about a person’s criminal historyTruthFinder does not make any representation or warranty about the accuracy of the information available through our website or about the character or integrity of the person about whom you inquireFor more information, please review TruthFinder Terms of UseWe’re sorry to hear that Mr*** was not satisfied with our services and that he was unable to get his issue resolved when he tried to contact our customer support teamWe have refunded Mr***’s account in full on the credit or debit card used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (800) 699-with any further questionsSincerely, TruthFinder Support

Dear Ms*** ***, This response is in regards to the consumer complaint from Mrs*** ***We apologize to Mrs*** for any frustrations or inconveniences she may have experienced due to our servicesThe information contained in TruthFinder reports are records from local, state,
federal, and independent sources that are publicly available to anyoneAs a courtesy, we provide the option for anyone to opt out of TruthFinderOnce someone has opted out of TruthFinder their background report will no longer appear on our website, but as we did not create these records, they will still be available, albeit from different sources Further, we do not remove sex offender location data and an individual’s name may still appear as a possible relative or associate in another’s background reportWe completely respect Mrs***’s desire for privacy, and per the original request, we have removed her background report as well as her husband’s report from our databasePlease allow up to hours for the change to reflect on our siteIf Mrs*** would like to remove anyone else’s background report, please provide us with the name as it appears on our site, address, date of birth, and any other information that will help us remove the correct reportPlease do not hesitate to contact our customer service department at (800) 699-with any further questions or concernsSincerely, TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Ms*** ***, ID ***We apologize for any confusion that Ms*** experienced in regards to our billing systemWhen a user activates their account, they must provide an electronic signature authorizing
TruthFinder to charge their card as described, including for the automatic renewal of their membershipOur Billing Terms are conspicuously explained on this page and in our Terms of UseAdditionally, all of our customers have the ability to lookup their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site.The use of this website is subject to the following Terms of Use:Membership Plan Offers And ModificationsSTANDARD BACKGROUND REPORT MEMBERSHIP PLANS.TruthFinder offers several Standard Background Report Membership Plans.Unlimited Person Reports Membership with Report Monitoring - Month: Your membership will automatically renew every days unless you cancel before the start of the next termTruthFinder will charge the recurring membership fee of $to the same payment option you use today until you cancelTo cancel your subscription, call (***) ***-*** anytime.This product includes unlimited standard reports for $/ months!.: Your membership will automatically renew every days unless you cancel before the start of the next termTruthFinder will charge the recurring membership fee of to the same payment option you use today until you cancelTo cancel your subscription, call (***) ***-*** anytime.PHONE NUMBER LOOKUP PLAN.This product includes unlimited phone reports for $every month: You will be charged $today, and your membership will automatically rebill every month thereafter unless you cancel before the start of the next termTruthFinder will charge the recurring membership fee of $to your default payment option on file until you cancelTo cancel your subscription, call us anytime at 1-***-***-***. If your payment for a full term is declined due to insufficient funds, the Company reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.NON-STANDARD MEMBERSHIP PLANS.TruthFinder sometimes offers promotional membership offers (“Non-Standard Membership Plans”)If you enroll in a Non-Standard Membership Plan, TruthFinder expressly reserves the right to bill you at the rate and frequency disclosed at the time you enroll.BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE THE COMPANY (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARDIN ADDITION, YOU AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY THE COMPANY NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.truthfinder.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Website at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.We’re sorry to hear that Ms*** was not satisfied with our servicesWe have refunded Ms***’s account in the amount of $back to the *** account used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (***) ***-*** with any further questions.Sincerely,TruthFinder Support

Dear *** ***,This This response is in regards to the consumer complaint from Ms*** ***; reference #***.Again, we’d like to reiterate that TruthFinder does not facilitate publicwhitepages.comIf there was a TruthFinder ad on publicwhitepages.com with Ms***’s information, it will be removed as we have removed her information from our database as mentioned in our previous responseDepending on the ad that was displayed, please note that it may take a couple of weeks for Google to clear the cacheIt would be really helpful to us if you could provide the screenshot that Ms*** mentioned in her original complaintThat would help us narrow down the confusion regarding Ms***’s information being displayed on publicwhitepages.com.Sincerely,Customer SupportTruthFinder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Dear Ms*** ***This response is in regards to the consumer complaint from Ms*** ***; reference #***.We’re sorry for any confusion that Ms*** may have experienced with our policiesWe do collect personal information such as name, address, and email addressWhen a
customer enters in this information and clicks “Continue”, they agree to our Terms of Use, Privacy Policy, and Limited LicenseThe following can be found in our Privacy Policy:SHARING INFORMATIONTruthFinder may share your personal information, including your name, address, email address, and data about transactions conducted on our Site with third parties, including third-party advertising partners who may send you information about their products or servicesTruthFinder uses third party service providers to help us with hosting, billing, fulfillment, and data storage and securityWe do not share payment information, except with service providers, and only for order fulfillment.If you enter a co-sponsored contest or sweepstakes, any information collected will be shared with the co-sponsor in accordance with the co-sponsor’s privacy policyDo not participate in contests or sweepstakes if you do not wish to share your information in this way.If we or some or all of our assets are acquired by another organization, including through a sale in connection with bankruptcy, that organization will possess the information collected by us, and it will assume the rights and obligations regarding your information as described in this Privacy Statement.We may disclose personal information or other data to comply with law or legal requirements, enforce or apply our Terms of Use and other agreements, or protect our rights, property, or safety of our users, or others.All users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves at the bottom of the emails receivedWe have sent Ms*** an email with detailed information on how to unsubscribeWe apologize for Ms***’s frustrating experiencePlease do not hesitate to contact our customer service department at (800) 699-*** with any further questions or concerns.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Ms*** ***, ID ***.We’re sorry to hear that Ms*** was unhappy with our resolution, but she did not provide any further details in her email to usAs previously mentioned, all users have the choice to unsubscribe from promotional materials from us or our marketing partners by unsubscribing themselves or contact our customer support team to walk them through the processAgain, we have contacted Ms*** privately with detailed instructions on how to unsubscribeWe sincerely apologize for Ms***’s frustrating experiencePlease do not hesitate to contact our customer service department at (800) 699-with any further questions or concerns.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Mr*** ***, ID ***We want to sincerely apologize for Mr***’ frustrating experience with TruthFinderWe will be following up with the customer support representatives who helped Mr*** to ensure they do a
better job assisting our customersWe have verified that his account has been canceled, and we have refunded all remaining charges made to TruthFinder for a total of $Please allow to business days for the refunds to post to his account. Please do not hesitate to contact our customer service department at (***) ***-*** with any further questions.Sincerely,TruthFinder Support

Dear Ms*** ***,This response is in regards to the consumer complaint from Ms*** ***, ID ***.We apologize for any confusion that Ms*** experienced in regards to our billing systemWhen a user activates their account, they must provide an electronic signature authorizing
TruthFinder to charge their card as described, including for the automatic renewal of their membershipOur Billing Terms are conspicuously explained on this page and in our Terms of UseAdditionally, all of our customers have the ability to lookup their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site.The use of this website is subject to the following Terms of Use:STANDARD MEMBERSHIP PLANS.TruthFinder offers a standard Membership Plan.For Month of UNLIMITED Reports: The debit or credit card you provide will be billed $immediately upon purchase and $every month thereafter, unless and until you cancel.For Months of UNLIMITED Reports: The debit or credit card you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.For Months of UNLIMITED Reports: The debit or credit card you provide will be billed $immediately upon purchase and $every months thereafter, unless and until you cancel.If your payment for a full term is declined due to insufficient funds, the Company reserves the right to bill in monthly installments based on the monthly rates associated with the Membership Plan you selected.NON-STANDARD MEMBERSHIP PLANS.TruthFinder sometimes offers promotional membership offers (“Non-Standard Membership Plans”)If you enroll in a Non-Standard Membership Plan, TruthFinder expressly reserves the right to bill you at the rate and frequency disclosed at the time you enroll.BY SIGNING UP FOR A MEMBERSHIP PLAN, YOU AUTHORIZE THE COMPANY (AND ITS PARTNERS, AFFILIATES AND/OR AGENTS) TO CHARGE YOUR DEBIT OR CREDIT CARD THE FEES ASSOCIATED WITH THE MEMBERSHIP PLAN’S TERM, AND YOU ACKNOWLEDGE AND AGREE THAT THE COMPANY WILL NOT OBTAIN ADDITIONAL AUTHORIZATION FROM YOU FOR EACH RECURRING FEE CHARGED TO YOUR DEBIT OR CREDIT CARDIN ADDITION, YOU AGREE THAT THE COMPANY SHALL NOT BE RESPONSIBLE OR LIABLE FOR ANY OVERDRAFT CHARGES OR FEES WHICH YOU MIGHT INCUR AS A RESULT OF YOUR MEMBERSHIP PLANYOU UNDERSTAND AND AGREE THAT IF YOU PURCHASE A MEMBERSHIP PLAN, THIS CONSUMER TRANSACTION INVOLVES A NEGATIVE OPTION, AND YOU MAY BE LIABLE FOR PAYMENT OF FUTURE GOODS AND SERVICES UNDER THESE TERMS IF YOU FAIL TO NOTIFY THE COMPANY NOT TO SUPPLY THE GOODS OR SERVICES DESCRIBED.For the most up-to-date pricing and Membership Plan descriptions, please go to http://www.truthfinder.comWe reserve the right to modify the prices charged for the Membership Plans, or to add or remove any Membership Plans, from the Website at any time without prior notice to youPrice quotes provided to you prior to any price modification shall be honored.We’re sorry to hear that Ms*** was not satisfied with our servicesWe have refunded Ms***’s account in full back to the credit or debit card used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (800) 699-with any further questions.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Ms*** ***; reference ID ***.We apologize to Ms*** for any frustrations or inconveniences she may have experienced due to our servicesThe information contained in TruthFinder reports are records
from local, state, federal, and independent sources that are publicly available to anyoneWe completely respect Ms***’s desire for privacy, and per the original request, we have removed her background report from our databaseAdditionally, the link displaying Ms***’s name is a responsive ad that does not link to her background reportA responsive ad merely displays the name that is entered into a Google SearchWe will work with our advertising partners to have Ms***’s name completely removed from the adsWe have also confirmed that Ms***’s TruthFinder account has been canceled back in October 2016.Please do not hesitate to contact our customer service department at (800) 699-with any further questions or concerns.Sincerely,TruthFinder Support

Dear *** ***,This response is in regards to the consumer complaint from Mr*** ***, ID ***.We apologize for any confusion that Mr*** experienced in regards to our billing systemWhen a user activates their account, they must provide an electronic signature authorizing
TruthFinder to charge their card as described, including for the automatic renewal of their membershipOur Billing Terms are conspicuously explained on this page and in our Terms of UseAdditionally, all of our customers have the ability to lookup their order history on the TruthFinder dashboard under My Orders and are sent a confirmation email for any orders placed on the site.According to our records, Mr*** signed up for month of unlimited reports at $per monthWe apologize that this is not what Mr*** wantedWe have refunded Mr***’s account in the amount of $back to the credit or debit card used to enroll, and no further charges will be incurredPlease do not hesitate to contact our customer service department at (***) ***-*** with any further questions.Sincerely,TruthFinder Support

Dear *** ***This response is in regards to the consumer complaint from Ms*** ***; reference ID ***.We apologize to Ms*** for any frustrations or inconveniences she may have experienced due to our servicesThe information contained in TruthFinder reports are records from
local, state, federal, and independent sources that are publicly available to anyoneAs a courtesy, we provide the option for anyone to opt out of TruthFinder Once someone has opted out of TruthFinder their background report will no longer appear on our siteThese public records will be removed from our website, but as we did not create these records, they will still be available, albeit from different sources Further, we do not remove sex offender location data and an individual’s name may still appear as a possible relative or associate in another’s background reportWe were unable to locate a confirmed opt out based on the email address in Ms***’ original complaintWe opted out a background report for *** L *** in ***, TXHowever, if Ms***’ is still seeing her background report, we ask that Ms*** please provide us with her name as it appears on our site, along with address, date of birth, and any other information that will help us locate the correct reportOnce we can narrow this down, we can investigate furtherIf Ms*** would like to remove anyone else’s background report, such as her children’s, please provide us with the names as it appears on our site, address, date of birth, and any other information that will help us remove the correct reports.If Ms*** has any questions or concerns regarding this request please do not hesitate to contact our customer service department at (800) 699-8081.Sincerely,TruthFinder Support