TruVision Health LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I can provide the vendor with the website- it was truvision.shop My last four numbers of the card I used was I don’t have an order numberI ordered the day supply+days of fix and control Sincerely, [redacted]

Hello,   Here at TruVision, we always want to rectify the situation. Per the email she received with return instructions she was aware she needed to send it back to our office, not our warehouse. In our policies & procedures it does state the refund would take up to 4-6 weeks if the...

product was refused to our warehouse, and not returned to the office. However, we have gone ahead and issued the full refund in the amount of $100.70. We have reached out to the customer to ensure she is aware of the steps we have made to rectify this.

Dear Ms. [redacted]:   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation and it appears that a chargeback was filed for order...

[redacted], and the funds returned to you. If there is anything else we can do, please let us know.  Regards,  Erik O[redacted]

Dear Ms. [redacted]   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation and would like to proceed with a full refund for order 2218666...

for the amount of$170.13. It appears you’ve already had a 90% refund for $154.23, we’ll go ahead and refund the remaining 10% for $15.90. Please allow 5-7 business days for the refund to appear on your end. If there is anything else we can do, please let us know.  Regards, Erik O[redacted]

Dear Ms. [redacted]: We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, Associate ID[redacted],and would like to proceed with a full refund for...

order[redacted], dated 2/25/18for the amount of $89.19. It appears you’ve already had a 90% refund of$73.20 on 3/13/18,we’ll go ahead and refund the remaining 10% of $15.99. Pleaseallow 5-7 business days for the refund to appear on your end. If there is anything else we can do, please let us know.  Regards,  Erik O[redacted]

Dear Ms. [redacted]:   We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, Associate ID 416459, and would like to offer a full refund...

for order [redacted], dated 2/12/18, for the amount of $170.73.  Unfortunately, we have not record of the order returned to the company. If you wish to proceed with the refund, please return the product to the address below via a trackable manner. Once the package is received, we will process the refund.   TruVision HealthAttention: Associate Education & Conduct12162 S Business Park DriveSuite #114Draper, Utah 84020 Also, please know your auto ship was cancelled on 2/26/18 to avoid any future automatic orders. If there is anything else we can do, please let us know.  Regards,   Erik O[redacted]

Mrs. [redacted]:Thank you for the response. As you have stated, we will wait for the results of the chargeback. If the result of the chargeback is not in your favor, please contact me directly([email protected]), include your ID number 421927, and we will find a solution.Regards,Erik O[redacted]Director, Associate Education & Conduct

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Sincerely,
[redacted]

Sorry for your experience. I do apologize you were not informed about the refund policy. We have made the exception, a full refund has been processed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Thank you for responding to my complaint. I hope to buy from you again in the future. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I can provide the vendor with the website- it was truvision.shop.   My last four numbers of the card I used was 5010.   I don’t have an order number. I ordered the 30 day supply+7 days of fix and control
Sincerely,
[redacted]

Dear Ms. [redacted]: We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. We’ve reviewed your situation, Associate ID [redacted], and would like to proceed with a full refund for...

order 3375413, dated 03/25/2018 for the amount of $170.73. It appears you’ve already had a 90% refund of $155.00 on 04/10/2018, we’ll go ahead and refund the remaining 10% of $15.73. Please allow 5-7 business days for the refund to appear on your end. If there is anything else we can do, please let us know. Regards,

Complaint: [redacted]
I am rejecting this response because:I haven't received the money back like they said once I get the money back in my account I'll be happy with their response. I think it needs to be necessary that the company asks people if they want an autistic and not just send more and take money out of the account and more then the original purchase. It should be a choice and one should have to verify or authorized each month to avoid these mistakes! 
Sincerely,
[redacted]

Dear Ms. [redacted]: We apologize for the frustrating situation you’ve experienced with TruVision Health. Please know that it is our intention to provide the best customer service possible. Know that we’ve had exponential growth and unfortunately, we have not been able to keep up with demand....

We’re currently beefing up our staff to adequately support the field and avoid similar situations in the future. Regardless of the reason, we apologize to you Ms. [redacted] for the frustrating experience. If there is anything else we can do, please let us know.  Regards,   Erik O[redacted]

I do apologize for the miscommunication. The refund had been processed on 3/27/2018 please allow up to 5-7 Business days from that day for you to see the refund.

Hello, It appears that your package has not be sent back to us and therefor a refund cannot be given. Customer service will be contacting you shortly to assist you in the process of returning the package and then issuing you a full refund. Please be aware of the ability to refuse a package in...

the future and prevent yourself from having to return the package to corporate. Thank you for your patience and understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  They refunded my money, So thank you!!
Sincerely,
[redacted]

p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px 'Helvetica Neue'; color: #454545} Sorry for your experience. I apologize you were not informed about the smartship process or our refund policy. We have made an exception, a full refund has been processed. Tell us why here...

[redacted]: When a customer enrolls through our commit site, they receive free enrollment. In the terms of free enrollment, it is stated that the customer will be put on an autoship to receive the same product 30 days from the original order date. The customer has until the autoship ships...

out to make changes or to cancel the order.  The customer was sent a decline notification that the original autoship declining. We ask that the customer please contact [email protected] to resolve the issue internally.

Hello, I discussed your case with our Customer Service department and it appears that your re-stocking fee was supposed to be waived in your case and was accidentally still charged. You will be getting contacted by Customer Service and your re-stocking fee will be refunded. We apologize for the...

inconvenience.