TruVue

Complaint: [redacted] We are rejecting this response because:We will answer the points of the reply in order:1) We agree that the first painter did extremely poor workMr [redacted] is missing/omitting a very important point in his reply though: The fact that he neglected to do what we paid him for, not only in this case, but also in what followed with he floorIn almost all cases where he needed to hire a sub-contractor we expected him to supervise the workDuring the painter’s work Mr [redacted] and his partner were at a golf tournament and unreachable for almost full daysMr [redacted] is certainly free to use his free time as he pleases, but we paid him to supervise any workers that he hiredIf he is unable to do so, he should have either delayed the project or, at the very least, notified us about his absenceMr [redacted] did not do either of these two, giving us no opportunity to object until after the damage was doneWe were very patient during the first occurrence with the painter, which extended the original schedule of the work by more than a monthWe agree that the replacement Mr [redacted] hired as a sub-contractor did the very best he could with what he was given, but the room still carries signs of the screw-up.2) We disagree with the statement by Mr [redacted] about the extent of the circular marks on the floorThese marks were more than just “small” and “hardly noticeable”Several of these marks were in very prominent and visible spots and we noticed them immediately after work on the floor was deemed “complete” and during times when sitting on the floor while playing with our kidsMr [redacted] offered to fix these mistakes, but we mutually agreed that we would wait several months before doing soThe 4-months delay was entirely Mr [redacted] suggestion, since we were concerned about extending the work into the holiday season ( [redacted] and [redacted] )Mr [redacted] now seems to suggest we made him wait, but the truth is that he received full payment despite the fact that we made it clear that we were not fully satisfied with the floor.3) We do not even understand Mr [redacted] explanationHow can the wood filler come out of all the gaps, if they were completely filled to start with? He also makes it sound as if there was an attempt to completely re-fill the gaps, which was not the caseThe floor still presents many gaps, some of which are large enough to fit a credit card without a problemThere was absolutely no attempt to fill those before sealing the floor the second time, but rather the sub-contractor attempted to seal the floor without filling these gaps (maybe in the hope the coats of poly would be filling them entirely)The few gaps that were filled present a very uneven surface and are very visible (the color seems not to match)Poly is still seeping out of all the gaps today (months after the floor was “finished"), which is then beading and hardening around the gaps, creating a very un-smooth (rough) surfaceIt is almost unpleasant to sit and walk on the floor now and we do not believe that the floor is supposed to look this wayAs a matter of fact, the newly installed hardwood floor of friends of ours does not present any of the problems we have described aboveWe pointed this out to Mr [redacted] and his sub-contractor in a meeting after the second finishingThe comment of the floor guy that the floor “does not look bad”, is an insult to his work and I am certain he would not use a comment like this to advertise his craftAs a final sign of disrespect he offered us a container of wood putty to fix the mistake(s) ourselvesIt is absolutely ridiculous that Mr [redacted] states that he has not heard from us until month after the completion of the re-finishing, when we have contacted him numerous times about it by email and in person (the above-mentioned meeting between us, him, and his floor sub-contractor)We were perfectly on time with all installments of the payments for the work that was performed and we have not asked for a refund for these moniesMr [redacted] seems to be complaining about the fact that we have not done soIf he is willing to pay back some of the remuneration he received we can certainly discuss a sum to bring this story to an end, also in light that the communication with Mr [redacted] is becoming increasingly impolite.We have taken the time to have another company look at the floor as well and we did send Mr [redacted] the sum this new company estimated to get the floor fixedWe are not sure why he claims that he is not aware of what we were askingLastly, we would like to comment on Mr [redacted] final remarkWe compare the amount we paid for finishing the room and the satisfaction we receive from the final product to the purchase of a new carThe total sum we paid would buy a mid-size luxury sedan or SUV (e.g [redacted] ***)If, upon purchase, it would be noticed that the paint of the car was scratched in several, prominent spots almost all customers (we are certain that “most people” would indeed be bothered by this) would return to the dealership and demand the problem be fixedTo continue with this analogy: If the dealership then agrees to fix the problem, but upon return of the car the doors suddenly do not close properly any longer, we are again certain that the dealership would not dare to imply the customer be “annoying” Sincerely, [redacted] ***

Complaint: [redacted] We are rejecting this response because: We will answer the points of the reply in order:1) We agree that the first painter did extremely poor workMr [redacted] is missing/omitting a very important point in his reply though: The fact that he neglected to do what we paid him for, not only in this case, but also in what followed with he floorIn almost all cases where he needed to hire a sub-contractor we expected him to supervise the workDuring the painter’s work Mr [redacted] and his partner were at a golf tournament and unreachable for almost full daysMr [redacted] is certainly free to use his free time as he pleases, but we paid him to supervise any workers that he hiredIf he is unable to do so, he should have either delayed the project or, at the very least, notified us about his absenceMr [redacted] did not do either of these two, giving us no opportunity to object until after the damage was doneWe were very patient during the first occurrence with the painter, which extended the original schedule of the work by more than a monthWe agree that the replacement Mr [redacted] hired as a sub-contractor did the very best he could with what he was given, but the room still carries signs of the screw-up.2) We disagree with the statement by Mr [redacted] about the extent of the circular marks on the floorThese marks were more than just “small” and “hardly noticeable”Several of these marks were in very prominent and visible spots and we noticed them immediately after work on the floor was deemed “complete” and during times when sitting on the floor while playing with our kidsMr [redacted] offered to fix these mistakes, but we mutually agreed that we would wait several months before doing soThe 4-months delay was entirely Mr [redacted] suggestion, since we were concerned about extending the work into the holiday season ( [redacted] and [redacted] )Mr [redacted] now seems to suggest we made him wait, but the truth is that he received full payment despite the fact that we made it clear that we were not fully satisfied with the floor.3) We do not even understand Mr [redacted] explanationHow can the wood filler come out of all the gaps, if they were completely filled to start with? He also makes it sound as if there was an attempt to completely re-fill the gaps, which was not the caseThe floor still presents many gaps, some of which are large enough to fit a credit card without a problemThere was absolutely no attempt to fill those before sealing the floor the second time, but rather the sub-contractor attempted to seal the floor without filling these gaps (maybe in the hope the coats of poly would be filling them entirely)The few gaps that were filled present a very uneven surface and are very visible (the color seems not to match)Poly is still seeping out of all the gaps today (months after the floor was “finished"), which is then beading and hardening around the gaps, creating a very un-smooth (rough) surfaceIt is almost unpleasant to sit and walk on the floor now and we do not believe that the floor is supposed to look this wayAs a matter of fact, the newly installed hardwood floor of friends of ours does not present any of the problems we have described aboveWe pointed this out to Mr [redacted] and his sub-contractor in a meeting after the second finishingThe comment of the floor guy that the floor “does not look bad”, is an insult to his work and I am certain he would not use a comment like this to advertise his craftAs a final sign of disrespect he offered us a container of wood putty to fix the mistake(s) ourselvesIt is absolutely ridiculous that Mr [redacted] states that he has not heard from us until month after the completion of the re-finishing, when we have contacted him numerous times about it by email and in person (the above-mentioned meeting between us, him, and his floor sub-contractor)We were perfectly on time with all installments of the payments for the work that was performed and we have not asked for a refund for these moniesMr [redacted] seems to be complaining about the fact that we have not done soIf he is willing to pay back some of the remuneration he received we can certainly discuss a sum to bring this story to an end, also in light that the communication with Mr [redacted] is becoming increasingly impolite.We have taken the time to have another company look at the floor as well and we did send Mr [redacted] the sum this new company estimated to get the floor fixedWe are not sure why he claims that he is not aware of what we were askingLastly, we would like to comment on Mr [redacted] final remarkWe compare the amount we paid for finishing the room and the satisfaction we receive from the final product to the purchase of a new carThe total sum we paid would buy a mid-size luxury sedan or SUV (e.g [redacted] ***)If, upon purchase, it would be noticed that the paint of the car was scratched in several, prominent spots almost all customers (we are certain that “most people” would indeed be bothered by this) would return to the dealership and demand the problem be fixedTo continue with this analogy: If the dealership then agrees to fix the problem, but upon return of the car the doors suddenly do not close properly any longer, we are again certain that the dealership would not dare to imply the customer be “annoying” Sincerely, [redacted] ***

1) The first painter we had in there screwed up horribly, we spent considerable time, effort, and money fixing his mistakes. The room now looks beautiful2) There were some small circular marks from sanding pads that were slightly noticeable once the floor was
stained. Most people would not be bothered by them, but *** and his wife are very particular. We offered to refinish the floors, which *** had us do some 4-months after completion of the job3) When sanding the floors, the wood fill originally put in the gaps came out. The floor guys didn't believe they could effectively refill the gaps before staining, so they used a flexible finish puttyWe tried many times to satisfy ***, and thought we hadIt wasn't until almost months after refinishing the floors that we heard complaints againThey never asked us directly for remuneration for the floorsThe floors cost us a total of about $2700. What do they desire? While we always want our customers to be 100% happy w our work, it has become evident that with *** and his wife that isn't possibleThanks for your efforts*** ***
***

Hello,
I stick by my original response*** and *** have expectations that we apparently are not going to meetWe've offered to pay them to have the floors repaired, $according to ***, which is what they asked for in their Revdex.com complaint Apparently that has been rejected by themBest regards,
*** ***

1)  The first painter we had in there screwed up horribly, we spent considerable time, effort, and money fixing his mistakes.  The room now looks beautiful. 2)  There were some small circular marks from sanding pads that were slightly noticeable once the floor was stained.  Most...

people would not be bothered by them, but [redacted] and his wife are very particular.  We offered to refinish the floors, which [redacted] had us do some 4-5 months after completion of the job. 3)  When sanding the floors, the wood fill originally put in the gaps came out.  The floor guys didn't believe they could effectively refill the gaps before staining, so they used a flexible finish putty. We tried many times to satisfy [redacted], and thought we had. It wasn't until almost 2 months after refinishing the floors that we heard complaints again. They never asked us directly for remuneration for the floors. The floors cost us a total of about $2700.  What do they desire? While we always want our customers to be 100% happy w our work, it has become evident that with [redacted] and his wife that isn't possible. Thanks for your efforts. [redacted]

Complaint: [redacted]
We are rejecting this response because:We will answer the points of the reply in order:1) We agree that the first painter did extremely poor work. Mr [redacted] is missing/omitting a very important point in his reply though: The fact that he neglected to do what we paid him for, not only in this case, but also in what followed with he floor. In almost all cases where he needed to hire a sub-contractor we expected him to supervise the work. During the painter’s work Mr. [redacted] and his partner were at a golf tournament and unreachable for almost 2 full days. Mr. [redacted] is certainly free to use his free time as he pleases, but we paid him to supervise any workers that he hired. If he is unable to do so, he should have either delayed the project or, at the very least, notified us about his absence. Mr. [redacted] did not do either of these two, giving us no opportunity to object until after the damage was done. We were very patient during the first occurrence with the painter, which extended the original schedule of the work by more than a month. We agree that the replacement Mr. [redacted] hired as a sub-contractor did the very best he could with what he was given, but the room still carries signs of the screw-up.2) We disagree with the statement by Mr. [redacted] about the extent of the circular marks on the floor. These marks were more than just “small” and “hardly noticeable”. Several of these marks were in very prominent and visible spots and we noticed them immediately after work on the floor was deemed “complete” and during times when sitting on the floor while playing with our kids. Mr. [redacted] offered to fix these mistakes, but we mutually agreed that we would wait several months before doing so. The 4-5 months delay was entirely Mr. [redacted] suggestion, since we were concerned about extending the work into the holiday season ([redacted] and [redacted]). Mr. [redacted] now seems to suggest we made him wait, but the truth is that he received full payment despite the fact that we made it clear that we were not fully satisfied with the floor.3) We do not even understand Mr. [redacted] explanation. How can the wood filler come out of all the gaps, if they were completely filled to start with? He also makes it sound as if there was an attempt to completely re-fill the gaps, which was not the case. The floor still presents many gaps, some of which are large enough to fit a credit card without a problem. There was absolutely no attempt to fill those before sealing the floor the second time, but rather the sub-contractor attempted to seal the floor without filling these gaps (maybe in the hope the 3 coats of poly would be filling them entirely). The few gaps that were filled present a very uneven surface and are very visible (the color seems not to match). Poly is still seeping out of all the gaps today (2 months after the floor was “finished"), which is then beading and hardening around the gaps, creating a very un-smooth (rough) surface. It is almost unpleasant to sit and walk on the floor now and we do not believe that the floor is supposed to look this way. As a matter of fact, the newly installed hardwood floor of friends of ours does not present any of the problems we have described above. We pointed this out to Mr. [redacted] and his sub-contractor in a meeting after the second finishing. The comment of the floor guy that the floor “does not look bad”, is an insult to his work and I am certain he would not use a comment like this to advertise his craft. As a final sign of disrespect he offered us a container of wood putty to fix the mistake(s) ourselves. It is absolutely ridiculous that Mr. [redacted] states that he has not heard from us until 2 month after the completion of the re-finishing, when we have contacted him numerous times about it by email and in person (the above-mentioned meeting between us, him, and his floor sub-contractor). We were perfectly on time with all installments of the payments for the work that was performed and we have not asked for a refund for these monies. Mr. [redacted] seems to be complaining about the fact that we have not done so. If he is willing to pay back some of the remuneration he received we can certainly discuss a sum to bring this story to an end, also in light that the communication with Mr. [redacted] is becoming increasingly impolite.We have taken the time to have another company look at the floor as well and we did send Mr. [redacted] the sum this new company estimated to get the floor fixed. We are not sure why he claims that he is not aware of what we were asking. Lastly, we would like to comment on Mr. [redacted] final remark. We compare the amount we paid for finishing the room and the satisfaction we receive from the final product to the purchase of a new car. The total sum we paid would buy a mid-size luxury sedan or SUV (e.g. [redacted]). If, upon purchase, it would be noticed that the paint of the car was scratched in several, prominent spots almost all customers (we are certain that “most people” would indeed be bothered by this) would return to the dealership and demand the problem be fixed. To continue with this analogy: If the dealership then agrees to fix the problem, but upon return of the car the doors suddenly do not close properly any longer, we are again certain that the dealership would not dare to imply the customer be “annoying”.
Sincerely,
[redacted]

Hello,I stick by my original response.[redacted] and [redacted] have expectations that we apparently are not going to meet.We've offered to pay them to have the floors repaired, $1000 according to [redacted], which is what they asked for in their Revdex.com complaint.  Apparently that has been rejected by them.Best regards,[redacted]

Complaint: [redacted]
We are rejecting this response because:
We will answer the points of the reply in order:1) We agree that the first painter did extremely poor work. Mr [redacted] is missing/omitting a very important point in his reply though: The fact that he neglected to do what we paid him for, not only in this case, but also in what followed with he floor. In almost all cases where he needed to hire a sub-contractor we expected him to supervise the work. During the painter’s work Mr. [redacted] and his partner were at a golf tournament and unreachable for almost 2 full days. Mr. [redacted] is certainly free to use his free time as he pleases, but we paid him to supervise any workers that he hired. If he is unable to do so, he should have either delayed the project or, at the very least, notified us about his absence. Mr. [redacted] did not do either of these two, giving us no opportunity to object until after the damage was done. We were very patient during the first occurrence with the painter, which extended the original schedule of the work by more than a month. We agree that the replacement Mr. [redacted] hired as a sub-contractor did the very best he could with what he was given, but the room still carries signs of the screw-up.2) We disagree with the statement by Mr. [redacted] about the extent of the circular marks on the floor. These marks were more than just “small” and “hardly noticeable”. Several of these marks were in very prominent and visible spots and we noticed them immediately after work on the floor was deemed “complete” and during times when sitting on the floor while playing with our kids. Mr. [redacted] offered to fix these mistakes, but we mutually agreed that we would wait several months before doing so. The 4-5 months delay was entirely Mr. [redacted] suggestion, since we were concerned about extending the work into the holiday season ([redacted] and [redacted]). Mr. [redacted] now seems to suggest we made him wait, but the truth is that he received full payment despite the fact that we made it clear that we were not fully satisfied with the floor.3) We do not even understand Mr. [redacted] explanation. How can the wood filler come out of all the gaps, if they were completely filled to start with? He also makes it sound as if there was an attempt to completely re-fill the gaps, which was not the case. The floor still presents many gaps, some of which are large enough to fit a credit card without a problem. There was absolutely no attempt to fill those before sealing the floor the second time, but rather the sub-contractor attempted to seal the floor without filling these gaps (maybe in the hope the 3 coats of poly would be filling them entirely). The few gaps that were filled present a very uneven surface and are very visible (the color seems not to match). Poly is still seeping out of all the gaps today (2 months after the floor was “finished"), which is then beading and hardening around the gaps, creating a very un-smooth (rough) surface. It is almost unpleasant to sit and walk on the floor now and we do not believe that the floor is supposed to look this way. As a matter of fact, the newly installed hardwood floor of friends of ours does not present any of the problems we have described above. We pointed this out to Mr. [redacted] and his sub-contractor in a meeting after the second finishing. The comment of the floor guy that the floor “does not look bad”, is an insult to his work and I am certain he would not use a comment like this to advertise his craft. As a final sign of disrespect he offered us a container of wood putty to fix the mistake(s) ourselves. It is absolutely ridiculous that Mr. [redacted] states that he has not heard from us until 2 month after the completion of the re-finishing, when we have contacted him numerous times about it by email and in person (the above-mentioned meeting between us, him, and his floor sub-contractor). We were perfectly on time with all installments of the payments for the work that was performed and we have not asked for a refund for these monies. Mr. [redacted] seems to be complaining about the fact that we have not done so. If he is willing to pay back some of the remuneration he received we can certainly discuss a sum to bring this story to an end, also in light that the communication with Mr. [redacted] is becoming increasingly impolite.We have taken the time to have another company look at the floor as well and we did send Mr. [redacted] the sum this new company estimated to get the floor fixed. We are not sure why he claims that he is not aware of what we were asking. Lastly, we would like to comment on Mr. [redacted] final remark. We compare the amount we paid for finishing the room and the satisfaction we receive from the final product to the purchase of a new car. The total sum we paid would buy a mid-size luxury sedan or SUV (e.g. [redacted]). If, upon purchase, it would be noticed that the paint of the car was scratched in several, prominent spots almost all customers (we are certain that “most people” would indeed be bothered by this) would return to the dealership and demand the problem be fixed. To continue with this analogy: If the dealership then agrees to fix the problem, but upon return of the car the doors suddenly do not close properly any longer, we are again certain that the dealership would not dare to imply the customer be “annoying”.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
We received a private communication from [redacted] (see copy of email below) offering the $1,000.00 for the repair of the floor 12 minutes after their last answer to Revdex.com, claiming that we have rejected the offer. We are confused about the statement of Mr. [redacted] and the timing of the messages. In all of the communications with the Revdex.com that are on record we cannot find any mention of an offer that we could have accepted. We are accepting the offer, and we will close the complaint once we have received the check.Sincerely,
[redacted]---------- Forwarded message ----------From: [redacted]Date: Wed, Jul 15, 2015 at 7:57 AMSubject: RemunerationTo: [redacted],We are offering to pay for the repair of the floor, which is what you asked for with the Revdex.com.Please let me know if you'd like me to mail your check for $1000 (the cost of the quote you mentioned getting).[redacted]

Review: Contractor agreed to finish a room with wooden paneling and hardwood flooring. The painting an flooring work was outsourced to sub-contractors, which were not properly supervised and turned out to be of very poor quality. We encountered three major problems:1)Painter did not clean the room and painted over sawdust on the walls - it took a month to fix the problem and the room is not what it should have been.2)After the floor was sanded we discovered at least 4 regions with circular sanding marks. Contractor offered to redo the floor for free.3)After the floor was redone large gaps between the boards of the floor appeared. Some were large enough to easily fit a credit card. The gaps were filled, at least partially, with wood filler but the overall look is now an non-smooth surface with a discontinuity every other board throughout the whole area of the room. This makes the appearance very unpleasant to look at. After consulting with the person who sanded the floor, he stated that the floor looked "not bad", offering no real solution fix the problem (other than some soft putty for us to fill in the gaps).Desired Settlement: We paid in full before the floor was redone to fix the circular marks. We trusted that the problem would be resolved in full, but it seems that the attempt to fix the problems made matters only worse. At this point we would like to receive a monetary compensation for the floor.

Business

Response:

1) The first painter we had in there screwed up horribly, we spent considerable time, effort, and money fixing his mistakes. The room now looks beautiful. 2) There were some small circular marks from sanding pads that were slightly noticeable once the floor was stained. Most people would not be bothered by them, but [redacted] and his wife are very particular. We offered to refinish the floors, which [redacted] had us do some 4-5 months after completion of the job. 3) When sanding the floors, the wood fill originally put in the gaps came out. The floor guys didn't believe they could effectively refill the gaps before staining, so they used a flexible finish putty. We tried many times to satisfy [redacted], and thought we had. It wasn't until almost 2 months after refinishing the floors that we heard complaints again. They never asked us directly for remuneration for the floors. The floors cost us a total of about $2700. What do they desire? While we always want our customers to be 100% happy w our work, it has become evident that with [redacted] and his wife that isn't possible. Thanks for your efforts. [redacted]

Consumer

Response:

Review: [redacted]

We are rejecting this response because:

We will answer the points of the reply in order:1) We agree that the first painter did extremely poor work. Mr [redacted] is missing/omitting a very important point in his reply though: The fact that he neglected to do what we paid him for, not only in this case, but also in what followed with he floor. In almost all cases where he needed to hire a sub-contractor we expected him to supervise the work. During the painter’s work Mr. [redacted] and his partner were at a golf tournament and unreachable for almost 2 full days. Mr. [redacted] is certainly free to use his free time as he pleases, but we paid him to supervise any workers that he hired. If he is unable to do so, he should have either delayed the project or, at the very least, notified us about his absence. Mr. [redacted] did not do either of these two, giving us no opportunity to object until after the damage was done. We were very patient during the first occurrence with the painter, which extended the original schedule of the work by more than a month. We agree that the replacement Mr. [redacted] hired as a sub-contractor did the very best he could with what he was given, but the room still carries signs of the screw-up.2) We disagree with the statement by Mr. [redacted] about the extent of the circular marks on the floor. These marks were more than just “small” and “hardly noticeable”. Several of these marks were in very prominent and visible spots and we noticed them immediately after work on the floor was deemed “complete” and during times when sitting on the floor while playing with our kids. Mr. [redacted] offered to fix these mistakes, but we mutually agreed that we would wait several months before doing so. The 4-5 months delay was entirely Mr. [redacted] suggestion, since we were concerned about extending the work into the holiday season ([redacted] and [redacted]). Mr. [redacted] now seems to suggest we made him wait, but the truth is that he received full payment despite the fact that we made it clear that we were not fully satisfied with the floor.3) We do not even understand Mr. [redacted] explanation. How can the wood filler come out of all the gaps, if they were completely filled to start with? He also makes it sound as if there was an attempt to completely re-fill the gaps, which was not the case. The floor still presents many gaps, some of which are large enough to fit a credit card without a problem. There was absolutely no attempt to fill those before sealing the floor the second time, but rather the sub-contractor attempted to seal the floor without filling these gaps (maybe in the hope the 3 coats of poly would be filling them entirely). The few gaps that were filled present a very uneven surface and are very visible (the color seems not to match). Poly is still seeping out of all the gaps today (2 months after the floor was “finished"), which is then beading and hardening around the gaps, creating a very un-smooth (rough) surface. It is almost unpleasant to sit and walk on the floor now and we do not believe that the floor is supposed to look this way. As a matter of fact, the newly installed hardwood floor of friends of ours does not present any of the problems we have described above. We pointed this out to Mr. [redacted] and his sub-contractor in a meeting after the second finishing. The comment of the floor guy that the floor “does not look bad”, is an insult to his work and I am certain he would not use a comment like this to advertise his craft. As a final sign of disrespect he offered us a container of wood putty to fix the mistake(s) ourselves. It is absolutely ridiculous that Mr. [redacted] states that he has not heard from us until 2 month after the completion of the re-finishing, when we have contacted him numerous times about it by email and in person (the above-mentioned meeting between us, him, and his floor sub-contractor). We were perfectly on time with all installments of the payments for the work that was performed and we have not asked for a refund for these monies. Mr. [redacted] seems to be complaining about the fact that we have not done so. If he is willing to pay back some of the remuneration he received we can certainly discuss a sum to bring this story to an end, also in light that the communication with Mr. [redacted] is becoming increasingly impolite.We have taken the time to have another company look at the floor as well and we did send Mr. [redacted] the sum this new company estimated to get the floor fixed. We are not sure why he claims that he is not aware of what we were asking. Lastly, we would like to comment on Mr. [redacted] final remark. We compare the amount we paid for finishing the room and the satisfaction we receive from the final product to the purchase of a new car. The total sum we paid would buy a mid-size luxury sedan or SUV (e.g. [redacted]). If, upon purchase, it would be noticed that the paint of the car was scratched in several, prominent spots almost all customers (we are certain that “most people” would indeed be bothered by this) would return to the dealership and demand the problem be fixed. To continue with this analogy: If the dealership then agrees to fix the problem, but upon return of the car the doors suddenly do not close properly any longer, we are again certain that the dealership would not dare to imply the customer be “annoying”.

Sincerely,

Business

Response:

Hello,I stick by my original response.