Truxx

Half of this is correct, the first driver did cancel last minute and we worked very hard to find her a replacement. The customer service rep she spoke to was one of the owners and was very helpful. He told her we would discount it (not for free) because of her troubles. We process
payments once per week so it can take up to business days to come out of her bank. She contacted customer service and I responded right away and told her it would all be straightened out and we would take care of it once I spoke to her customer service rep but he would not be in until Monday morning. Our email chain is below. We are refunding 50% of what she paid which is more than generous because the move was performed just a little later than the customer had hoped. If you look at the email chain you will see her original contact was responded to within minutes. On Sat, Jul 29, at 4:PM, *** *** wrote:What is the company's mailing address?On Sat, Jul 29, at 4:PM, jamie *** CIO wrote:Please calm down and Carlos is copied in on these emails and I am also a cofounderIt isn't going to happen by 5pm but will get resolved as soon as I talk to JoeWe process payments once per week usually so it can take 1-business days to come outI will be in touch as soon as I talk with Joe and then we will issue a refundI am trying to help you get this resolvedThank You,Jamie ***Cofounder and CIOCell *** (*** (***) X701***-------- Original message --------From: *** *** Date: 7/29/4:PM (GMT-05:00) To: jamie *** CIO Subject: Re: Contact If I don't receive confirmation of my refund by 5:PM EST I will go ahead and submit this better business reportI've located your CEO Carlos *** online as well and will not hesitate to contact him personally if need beIf you're supposedly a "very busy company", then $is nothing to you, so go ahead and refund meThanks.On Sat, Jul 29, at 4:PM, *** *** wrote:I don't want any more "contact", I want my damn money backIssue my refund now, and I'll keep from hitting send on the Revdex.com report that I've already written out on the next tab in my browser, and I'll let my bank know that they can cancel the investigation they've already started into this fraudulent chargeWHY would you not charge me until a week later unless you were trying to be sneakyAgain, I do not want any more back and forth, I want a response to THIS EMAIL letting me know that $has been credited back to my bank account.On Sat, Jul 29, at 4:PM, jamie *** CIO wrote:Sorry *** but we will get it straightened out and nobody is playing gamesWe are a very busy company and when Joe is in the office he will be in touch. Thank You,Jamie ***Cofounder and CIO Cell *** (*** (***) X701***-------- Original message --------From: *** *** Date: 7/29/3:PM (GMT-05:00) To: *** Subject: Contact Hello Following user has a query:Name: *** *** Email: *** Message: This message is for JOE - I had a big problem with this service the second time I tried to use it, on Friday July 21stI spoke with you personally, and several other repsThe rep I spoke with said he would speak to you about me not having to pay for the second service because of all the problemsI never received any contact back and now TODAY well over a week later the money JUST comes out of my accountI need that entire amount refunded ASAPThe first time I used the service the money came out the very next dayTherefore, you guys held the money to make it seem like you did the right thing and didn't charge me for the service, and then charged me a week laterI will be contacting my bank to get my money back and reporting this to the Revdex.comThanks

Half of this is correct, the first driver did cancel last minute and we worked very hard to find her a replacement. The customer service rep she spoke to was one of the owners and was very helpful. He told her we would discount it (not for free) because of her troubles. We process
payments once per week so it can take up to business days to come out of her bank. She contacted customer service and I responded right away and told her it would all be straightened out and we would take care of it once I spoke to her customer service rep but he would not be in until Monday morning. Our email chain is below. We are refunding 50% of what she paid which is more than generous because the move was performed just a little later than the customer had hoped. If you look at the email chain you will see her original contact was responded to within minutes. On Sat, Jul 29, at 4:PM, *** *** wrote:What is the company's mailing address?On Sat, Jul 29, at 4:PM, jamie *** CIO wrote:Please calm down and Carlos is copied in on these emails and I am also a cofounderIt isn't going to happen by 5pm but will get resolved as soon as I talk to JoeWe process payments once per week usually so it can take 1-business days to come outI will be in touch as soon as I talk with Joe and then we will issue a refundI am trying to help you get this resolvedThank You,Jamie ***Cofounder and CIOCell *** (*** (***) X701***-------- Original message --------From: *** *** Date: 7/29/4:PM (GMT-05:00) To: jamie *** CIO Subject: Re: Contact If I don't receive confirmation of my refund by 5:PM EST I will go ahead and submit this better business reportI've located your CEO Carlos *** online as well and will not hesitate to contact him personally if need beIf you're supposedly a "very busy company", then $is nothing to you, so go ahead and refund meThanks.On Sat, Jul 29, at 4:PM, *** *** wrote:I don't want any more "contact", I want my damn money backIssue my refund now, and I'll keep from hitting send on the Revdex.com report that I've already written out on the next tab in my browser, and I'll let my bank know that they can cancel the investigation they've already started into this fraudulent chargeWHY would you not charge me until a week later unless you were trying to be sneakyAgain, I do not want any more back and forth, I want a response to THIS EMAIL letting me know that $has been credited back to my bank account.On Sat, Jul 29, at 4:PM, jamie *** CIO wrote:Sorry *** but we will get it straightened out and nobody is playing gamesWe are a very busy company and when Joe is in the office he will be in touch. Thank You,Jamie ***Cofounder and CIO Cell *** (*** (***) X701***-------- Original message --------From: *** *** Date: 7/29/3:PM (GMT-05:00) To: *** Subject: Contact Hello Following user has a query:Name: *** *** Email: *** Message: This message is for JOE - I had a big problem with this service the second time I tried to use it, on Friday July 21stI spoke with you personally, and several other repsThe rep I spoke with said he would speak to you about me not having to pay for the second service because of all the problemsI never received any contact back and now TODAY well over a week later the money JUST comes out of my accountI need that entire amount refunded ASAPThe first time I used the service the money came out the very next dayTherefore, you guys held the money to make it seem like you did the right thing and didn't charge me for the service, and then charged me a week laterI will be contacting my bank to get my money back and reporting this to the Revdex.com Thanks