TRW Price Construction, LLC

To whom this may concern,? The first time the customer came into the shop was July 14, where yes he was charged $ 56.00? for the heater core and? $for the labor.? In order to replace the Heater Core you must remove the entire dashboard,? the hood? does not get touched.? The customer then states that the truck was gushing with radiator fluid as soon as it was picked up yet the customer brought? the truck? back on October 3, which is days shy of there month warrantyWe? replaced the part under warranty, the same day,? as a defective partdays later the customer contacted us about the situation againWe towed the truck from the customers? home to? our shop which is a $tow charge, yet we did not charge the customer a single dimeWhen the vehicle was brought to us we bought a brand new part from the dealership, not from a parts storeWe purchased the part from our own pocket, we did not charge the customer anythingThe customer was informed that there are electrical problems with the vehicle thus causing the reason for the heater core going outThis was the last warrantied part that was going to be replaced, as stated in the receipt and was told to the customerWe have been nothing but helpful to the customerThe customer has had heater cores replaced here at the shop, which equals $1,The Customer has been charged a total of $I also read that the customer stated about the reviews that he had read before coming to the shopYes, we are a well known shopReason being is that we treat our customers with respect? and we do not over charge themFor example,? This situation, if we were a terrible shop as the customer statesWhy would we be so willing to help him out?? Thank You,Casias Tire Shop

Complaint: [redacted] I am rejecting this response because: the information that this business has provided you is falsifiedWith the exception of the agreed $250, for taking engine apart, which was verbally told to usThe engine was NOT taken apart as [redacted] had stated, bwcause when we received our bill it was for a diagnostic testWe know exactly what that isThey never took the time to take it apartWhen he called an said we needing a new engine we were a little eerieSo, we asked how much he said $for a new engineSo, we called him back the next day and told him we werent going to do itSo, he tells us, I will have your jeep ready the next day, which told us they didnt even take engine apartIt takes longer to put an engine back togetherWe tried calling him on different occassions and no response, we would even leave messages and to no availSo, were waiting to to hear from [redacted] to come pick up our jeep again no responseSo, I call him a day after and he said I left you a message, again wrongSo, we go pick the jeep and the battery is dead, we had just bought the battery thats another lie, that battery was undeterminedIts that the just left the jeep sitting thereAgain, another excuseWell they left door open or something and it drained batteryI was and am already so upset because of all the lies this man is telling you all and told usThank you? Regards, [redacted] ***

The customer came in on March 14, at opening time which is at 7:am.Our mechanic area does not open until 8:amWhen the customer arrived, we were notified by her that she would like to get her check engine light checked out and find out what the problem wasThe customer then needed a
ride to work/home, we then sent one of our employees to give the customer a rideWe then received a phone call later in the day around noon from the customerWhen the customer called my mechanic was running the diagnostic testing on the vehicleRunning a diagnostic on a vehicle with a check engine light can be many of different thingsso from there pulled diagrams to follow the engine codes that were coming up, he also did testing on the airbag controlsThe reason we charge for a diagnostic is because our mechanics can not just look at the vehicle and tell you wheat is wrong with itwe have to hook it up to equipment and machines that we have here that have cost us thousands of dollars so that we can have a accurate diagnostic for the customerwe are not just going to tell you oh well its one thing and its something elseThe mechanic flagged hours for this particular vehicle trying to find out what the problem wasYes we are sorry that we can not service the airbag and we wish we could help but we do not service airbags.The customer then requested to do the oil change and the check engine light would be fixed and no longer a problemCheck engine lights do not just come on when you need an oil changeThe customer then called back for the third time to find out the status of the vehicle around 4:pm the vehicle was diagnosed and the oil change was completeupon the arrival of the customer she was informed of the situation that the air bag needed to be serviced. and that we do not service themThe customer was then charged $for the oil change and $for the diagnostic.

We would like to express acknowledgement on customers concernsAgain we regret the unpleasant experience with customerWe strive for customer satisfaction and provide the facts gathered at that momentWe provide a safe working communication environment with our customers and explain our actions to resolve customers concerns. Customer: We received our bill it was for a diagnostic testAn engine diagnostic is a test which is performed to learn more about why an engine is not functioning properly/safelyThis is considered to be the beginning of the diagnosis problem and a mechanic will almost always have to perform other visual tests (ex, remove valve covers) to confirm their findingsOn newer model vehicles, an on-board diagnostics computer interface is used in conjunction with diagnostic tools and software to help mechanics identify problemsAll test cost will be determined on labor hours/computer scanned retrieve codesWith this saying the fees will go toward the repair if customer were to use our recommended maintenance service Customer: To address the customers concerns on commutation time factor or no return callsWe as a company do not tolerate inexcusable commutation on management’s behalfTo express to all our customers the situation of employee was address and removedNow we as a company move forward and express our sincerest and regret that customer has an unpleasant experience. Casias Tire Shop Management

To whom this may concern, The first time the customer came into the shop was July 14, where yes he was charged $ 56.00 for the heater core and $for the labor. In order to replace the Heater Core you must remove the entire dashboard, the hood does not get
touched. The customer then states that the truck was gushing with radiator fluid as soon as it was picked up yet the customer brought the truck back on October 3, which is days shy of there month warrantyWe replaced the part under warranty, the same day, as a defective partdays later the customer contacted us about the situation againWe towed the truck from the customers home to our shop which is a $tow charge, yet we did not charge the customer a single dimeWhen the vehicle was brought to us we bought a brand new part from the dealership, not from a parts storeWe purchased the part from our own pocket, we did not charge the customer anythingThe customer was informed that there are electrical problems with the vehicle thus causing the reason for the heater core going outThis was the last warrantied part that was going to be replaced, as stated in the receipt and was told to the customerWe have been nothing but helpful to the customerThe customer has had heater cores replaced here at the shop, which equals $1,The Customer has been charged a total of $I also read that the customer stated about the reviews that he had read before coming to the shopYes, we are a well known shopReason being is that we treat our customers with respect and we do not over charge themFor example, This situation, if we were a terrible shop as the customer statesWhy would we be so willing to help him out? Thank You,Casias Tire Shop

TO WHOM IT MAY CONCERN AS STATED ON THE PREVIOUS RESPONSE IN ORDER TO REMOVE A HEATER CORE THERES NO NEED TO REMOVE THE HOODCUSTOMER COMPLAINING ABOUT A GAP THAT HAS NOTHING TO DO WITH THE SERVICES WE PROVIDED TO THEMCOMPLAINT #REGARDING THE SYSTEM CUSTOMER WAS ADVISED ABOUT THE PROBLEM PRIOR TO US TOUCHING THE TRUCK WHEN IT WAS TURNED IN THE FIRST TIME MECHANIC SMELLED SOMETHING BURNING AND SAW IT WAS COMING FROM THE REMOTE WIRE THAT CONNECTS TO THE AMPLIFIERWE DISCONNECTED IT AND CUSTOMER WAS ADVISED TO GET CHECKED OUT BY THE INSTALLER OF THE SYSTEM, AFTER BRINGING IT BACK AGAIN FOR THE SECOND TIME MECHANIC NOTICED IT WAS CONNECTED AGAIN AND AT THE TIME OF PICK UP CUSTOMER BLAMED US FOR THE DAMAGES WHEN CLEARLY IT WAS ADVISED TO HIMWE ARE A WELL ESTABLISHED HELPFULL SHOP THAT WILL GLADLY ADMIT AND FIX OUR MISTAKES BECAUSE THEY HAPPENAT THE LAST REPAIR CUSTOMERS PARENTS WERE ADVISED SINCE THEY PICKED UP THE TRUCK ABOUT A POSSIBLE BIGGER PROBLEM THAT MIGHT BE CLOGGING UP THE HEATER CORE AND THEY UNDERSTOOD CLEARLYWE WILL GLADLY REIMBURSE A PORTION OF THE REPAIR FOR THE INCONVINIENCEBUT WE REJECT THE COMPLAINTS ABOUT THE HOOD AND AMPLIFIER BECAUSE AS ANY PROFESSIONAL MECHANIC MIGHT KNOW THERES NO NEED FOR US TO REMOVE THOSE OBJECTSWE FEEL LIKE WE'VE HELPED ALOT BY NOT CHARGING A SINGLE DOLLAR FOR THE REPAIRS,TOW AND EVEN WHEN THE THIRD TIME WASNT UNDER WARRANTY WE STILL DID THE REPAIR WITH A DEALER PART THAT WASNT CHARGED EITHER. SINCERLY CASIAS TIRE SHOP

Complaint: ***
I am rejecting this response because: (Please see attachments)
Regards,
*** ***

Complaint: [redacted]
I am rejecting this response because:? This will be the final? complaint for this businessAll I have to say About This Establishment, is? we were led by pretensesIncluding Communication and ServiceThanks for wasting our time Casias
Regards,
[redacted]

TO WHOM IT MAY CONCERN? WHEN CUSTOMER FIRST CALLED OUR SHOP HE STATED THAT ANOTHER REPAIR FACILITY WASNT ABLE TO FIND PROBLEM AND ASKED FOR US TO TOW IT INWE AGREED AND TOWED IT IN FOR A SMAL FEE OF DOLLARS WICH IS PRETTY CHEAP COMPARED TO ANY TOW TRUCK AROUNDONCE HERE WE FOUND OUT THE
BATTERY WASNT CHARGING 1ST WE RECOMMENDED THE ALTERNATOR CUSTOMER SAID IT WAS NEW BUT AS SEEN ON OTHER CASES PARTS CAN BE DEFECTIVEONCE WE INSTALLED THE ALTERNATOR PROVIDED BY THE CUSTOMER CAR WAS CHARGING BETTER BUT NOT FULL CAPACITY SO WE PROCEDED TO LETTING THE CUSTOMER KNOW HE HAD AN ELECTRICAL PROBLEM? AND THAT PREVIOUS SHOP HAD LEFT LOOSE WIRES EVERYWHEREPROBLEM CAME FROM WIRES TOUCHING INSIDE THE STEERING COLUM AND ALTERNATOR WENT BACK TO CHARGE VOLTS.? FOR ALL THE SERVICES WE CHARGED A TOTAL OF DOLLARS WICH WAS FOR THE TOW TO REPLACE THE ALTERNATOR? AND FOR THE? ELECTRICAL SHORT AND WE DIDNT GIVE WARRANTY? AND? STATED IT ON THE RECEIPT DUE TO BEING ELECTRICALCUSTOMER WAS ADVISED CAR WAS READY AND DIDNT PICK UP TILL LIKE WEEKS AFTER AND ONCE HE PICKED IT UP HE CALLED MY MECHANIC AND TOLD HIM HE WAS HAVING SIMILAR PROBLEMS AND WE TOLD HIM TO BRING IT INTHE NEXT DAY HE CALLED MY MECHANIC AGAIN THREATING HIM THAT HE DIDNT KNOW WHO HE WAS AND THAT WE NEEDED TO FIX IT THATS WHEN I STEPPED IN AND TALKED TO THE CUSTOMER AND HE ACTED THE SAME WAY WITH ME USING PROFANITY AND THREATING MEWE GLADLY HELP PEOPLE OUT BUT WHEN THEY COME AND THREATEN US AND ACT AGGRESSIVE TOWARDS US THERES REALLY NOTHING WE CAN DO WE EVEN HAVE VOICEMAILS HE LEFT GETTING LOUD AND AGRESSIVE WHEN ALL WE TRIED TO DO WAS HELPTHANKS SINCERLY MANAGEMENT? ?

Complaint: [redacted]
I am rejecting this response because: the information that this business has provided you is falsifiedWith the exception of the agreed $250, for taking engine apart, which was verbally told to usThe engine was NOT taken apart as [redacted] had stated, bwcause when we received our bill it was for a diagnostic testWe know exactly what that isThey never took the time to take it apartWhen he called an said we needing a new engine we were a little eerieSo, we asked how much he said $for a new engineSo, we called him back the next day and told him we werent going to do itSo, he tells us, I will have your jeep ready the next day, which told us they didnt even take engine apartIt takes longer to put an engine back togetherWe tried calling him on different occassions and no response, we would even leave messages and to no availSo, were waiting to to hear from [redacted] to come pick up our jeep again no responseSo, I call him a day after and he said I left you a message, again wrongSo, we go pick the jeep and the battery is dead, we had just bought the battery thats another lie, that battery was undeterminedIts that the just left the jeep sitting thereAgain, another excuseWell they left door open or something and it drained batteryI was and am already so upset because of all the lies this man is telling you all and told usThank you?
Regards,
[redacted]

We would like to express our sincerest and regret that customer has an unpleasant experienceWe strive for customer satisfaction, and provide a safe working communication environment with our customersOur guideline is to initiate verbal/written communication with customers only addressed on
invoice and no other personWe were unable at that time to securely complete all repairs safely for whatever reasonOur response time (verbal/written) to customers is under assessment for any upgrading business satisfaction? Customer’s Statement of the Problem: We took our jeep in for a rattling noise under the hood ? *After complete diagnostic test, it was determined that the motor had major issues and the only solution was a complete new motor, which after discussing it with invoice customer it was declined, with no response option? Customer: They had the jeep sitting there almost weeks, they NEVER took the engine apart or detected the problem? *The customer on the invoice was notified of detail work progress completed and status of schedule, which after a period of delay response waiting time from customer ? Customer: The battery was dead ? *The battery condition was undetermined from initial time of vehicle drop-off ? Customer: And when we received our bill it was only for a diagnostic check? *The diagnostic check was verbally/written agreed upon and paid for by the invoice customer? Customer: I am upset because they should have told us from the get go they couldn't fix it instead of avoiding us and telling us lies that way we could have taken it somewhere else? *After diagnostic check, invoice customer was notified that the option of progressing or searching other options is customer’s decision ? Customer Desired Settlement: At least half of the amount of the for the diagnostic test back for all our troubles? *At the time of vehicle pickup customer agreement was to pay invoice payment, which was paid by customerThere was no appalling communication from invoice customer or any concerns of payment and/or conditions of vehicle released