Try Derm Anew Beauty

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, customer ordered our products (the Regenesis Serum and the Dermasilk Eye) on a 14 day trial basis back on 08/24/2016 and paid the shipping and handling fees of $5.95 and $4.95. The trial expired on 09/08/2016 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 09/08/2016 $89.73 for the Regenesis Serum and $87.92 for the Dermasilk Eye.Customer had contacted our Customer Service on 10/01/2016 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account. Unfortunately, customer’s account has been flagged as a chargeback for the disputed charges. The chargeback processor and credit card companies will determine the legitimacy of the claim and be able provide any refunds as necessary.Please relay this message to our customer, and feel free to let us know if you should have any questions.