TS Health

Dear ***, Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience I am sorry to hear that you were not satisfied I have reviewed the account and as a resolution today we have refunded the account in full Please allow 3-days to see the refunds reflect in your account I hope you have a great day!

Company misrepresent trial periods to gain credit card, and or debit card number and charge a fee weeks later for products you never receive

Get your free trialYou just pay for shipping.Once you have the product for days they bill you for the purchase $100+Some companies just take advantage of the little guy in this case a senior.You guys are as crooked as ***What a way to make money

Dear  [redacted], 
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in...

full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

[redacted], 
We do our best to ensure our customers are aware of the program they have signed up for by providing the Terms and Conditions that must be agreed to when the order is placed. I am sorry for any confusion or inconvenience or confusion when it comes to the trial that...

was signed up for. We want you to be able to try the product and see the results our customer are seeing. As a courtesy we have refunded the account in full for the cost of the product and you can keep the product as well. We encourage you to try it. I hope this resolves your concern today. I hope you have a great day! 
Thank you for contacting Customer Support, 
Mindy

[redacted], I apologize for any confusion or inconvenience this may have caused.  I have reviewed the account in detail and show you were issued a refund in the amount of $89.99 for February charges on 03/17/2016 and should have seen this refund reflect in your account by this time.  As...

a courtesy I have refunded the charge for January as well so please allow 3-5 business days to see that on reflect in your account.  I am going to provide the transaction ID’s below so you can provide that to your financial institution to help track the refund if by chance you are still having issues seeing the refunds we provided.  The account has been canceled and that product as well as the one that was delivered on 02/12/2016 is yours to keep.  I hope this resolves your concern have a great day!   Customer Service Manager   03/17/2016 02:42pm Refunded - $89.99 Trans-ID: [redacted] 03/28/2016 10:50am Refunded - $89.99 Trans-ID: [redacted]

Thank you allowing us to respond. We have done everything to satisfy Mr. [redacted] and have refunded his charges  back to his [redacted] card ending in [redacted] September 22, 2017.Dear Mr. [redacted],If there was any confusion with the terms you could have called our customer service team and they would have...

been happy to assist you. We do not offer "Free Products" we do not send our customers samples, we send a 30 Day supply on a Trial period to build awareness of our products and services.  We recently received your complaint #[redacted] regarding your [redacted] account. We take complaints very seriously and we hope this response will provide you with additional information. According to our records, we received your order on August 11, 2017.The terms of the offer that you agreed to at the time of your order clearly state that you were to have a 14 day trial period starting from the date of your order processing in which you could cancel your account to avoid further charges. They also indicate that "you must take affirmative action to avoid further charges or you will be charged in the amount of $94.95 fourteen days from the date of your order processing for the product." These terms were presented to you in multiple places on our website when you ordered our product. Additionally, you were sent an order confirmation email after your order was completed that provided a full written version of the terms you agreed to. When you ordered the product you also clicked a button indicating that you agreed to the terms of the offer. When a customer clicks that button we must assume that they have actually read what they are agreeing to.Since we did not hear from you during your trial period, you were charged $94.95 when your trial ended. According to our records the first contact we had requesting the cancellation of your account was on September 22, 2017 when you cancelled with a representative. Your account was immediately cancelled and you have not received any shipments or charges since then. I see you called back again on September 22, 2017 with your Bank on the line and spoke with a Representative as a courtesy, the representative provided you with a 100% refund. You were refunded $94.95 T[redacted]Your account remains canceled and you will not receive any further shipments or charges. I hope this resolves your concern today and I hope you have a good day!

I got duped into trying the so called 'free sample' for a 30 day supply from an article by Men's Health on the internet. What I didn't see was that after 14 days, they automatically charge your account for the month supply (talk about false advertisement). There is nothing free about it. So when you ask questions, they offer 50% off the price for no questions asked OR you can ship the product back for a full refund which will take a month. Most people won't take the time to do it so they make $50 the majority of the time. It's a shame they do business this way. Beware!

Dear  [redacted], Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in full....

 Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!

TS Health has deducted unauthorized payments from my banking account. They had gone unnoticed for a while. Now that I am alerted to it, I will dispute all of the deductions. This company also goes by other names (deducted from my account)
GenesisFS Card S Agent PMT and OAPLILSOPALISLEHEALT xxx-xxx0996 AZ.

I have stage 4 cancer and call BS on these scams.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

It is a shame the Revdex.com had to be involved ro get this company to reverse their unscrupulous business practices. 

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dear  [redacted], 
Thank you for contacting us and sharing your concern we want you to be satisfied with the product and your experience.  I am sorry to hear that you were not satisfied.  I have reviewed the account and as a resolution today we have refunded the account in...

full.  Please allow 3-5 days to see the refunds reflect in your account.  I hope you have a great day!