T's Nails and Spa

If he send the parts in today I can still try to help him

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]First of alli sent pictures the very next day. Yes they said they could recoat them if I could have them on their dock by May 25. This would not work for me because I only drive this car during the warm months and the largest mopar show in the Midwest was the weekend of June fourth, which I had already prepaid for my spot. They would not guarantee that my manifolds would be back in time for the show. I also am concerned about the quality of work. I think they deserve another chance to do the job correctly, but am concerned about their ability to do so. If they would of told me last fall that they were not going to be doing ceramic coating soon and that my one year warranty was worthless I would of gone elsewhere. That is why the only resoulation that I can see is the return of my money. One they are out of that type of business and two I am not willing to be without my 1969 Road Runner Convertible which I drive a lot this time of year. I had actually only contacted them to let them know I was unhappy with their work and would be sending my exhaust manifolds in to them before my one year written Gurantee was up, that's when I was told they were removing equiptment.  
Regards,
[redacted]

We received your letter concerning Mike [redacted] dated June 16,2016.  There are a number of items that are wrong on this complaint.  First of all the letter was sent to our Two Rivers, Wisconsin location and this work was done at our Sheboygan, Wisconsin...

location.  When Mr. [redacted] contacted us we asked him to send photos of the problem he was experiencing.  After several days he did send these photos for us to review.  We explained to him that we were in the process of closing this operation in our company and that if he wanted us to rework them that he needed to do it quickly before this equipment was dismantled and moved off site.  We could have done any necessary repairs to them had he complied with our requests but he wanted to wait until fall or early winter to have this work done.  We explained that we could not accommodate this because the equipment will be removed by that time.  I am sorry that Mr. [redacted] would not comply with our return requests and chose to go someplace else. Thank you,[redacted]809 Wilson AveSheboygan, WI 53081Office:  920-458-3790Cell: 920-912-6906

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I will not take my exhaust manifolds off my car until around thanksgiving! It is only driven in summertime and I'm am not giving up on several weeks of driving or showing my car. Money back or redo around thanksgiving are the only acceptable solutions to me.
Regards,
[redacted]