TS Orthodontics

JM Design Build's preferred method of resolution is to complete the said project in a workmanlike manner, which includes pulling a permit and addressing any quality concerns the customer may haveSince the customer is not allowing JM to return and finish the project, and given the severity of the
accusations being made against us, JM Design Build feels the next appropriate step should be a neutral 3rd Party MediationJM Design Build feels the customers' current demand for settlement is unreasonable and inaccurate, and we are more than willing to submit to the decision of an official MediationJM Design Build has requested Mediation to the customer without responseWe sincerely hope this matter can be resolved in a fair and reasonable manner.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. We want to pursue a refund of the project costs paid to date of $17,which had already been agreed to by Jerry on the morning of 10/(we have it in writing from him that he was going to his lawyer to draw up paperwork). He backed out of this agreement on 10/ We had reached out to contractors to get pricing to complete the project with JM’s materials. We only received a response form one contractor and they said they would be unwilling to take on the completion of the project as they would not pull permits for work already performed and they do not install materials not purchased by their company (field measurement issues, potential for materials that do not fit). It will be very difficult for us to find a contractor willing to clean up the JM Design’s mess and complete the project with their materials. There are issues that JM Design fails to take into consideration in their offer (or any of their other previous offers/negotiations):Substandard work (i.eunacceptable drywall repairs (already tried to repair once), damaged door installed at recessed cabinet)Incorrect materials: the trim installed at the shower was not the originally agreed upon design, and additionally, Shower head is not flush with wall with added trimHoles in solid surface wall cladding due to removal of unapproved shower door changeContractor’s failure to pull a permit and have the work inspectedAccording to information received from the Building inspector, there may be code violations as well.We still have to procure shower doors and towel bars.We have to assume that the remaining materials were properly field measured and will fit without modification or need to be reorderedSince there had been mistakes made by JM Design regarding their field measurements (incorrect and materials had to be removed/replaced), we do not have any confidence that the materials that they ordered will fit.This ordeal is now in month #and now the we now need to solicit bids from other contractors to complete remaining work and fix JM Design work.We have expended countless hours on this to try to come to reasonable and good faith efforts to settle, only to have JM Design back out of every offer at the last minute. We feel that return of money paid to date is a fair and reasonable offer, due to the fact that “making us whole” would ultimately involve additional costs to for us: permit costs (and removal of any necessary materials to allow for inspections), removal/replacement of the damaged and incorrectly installed shower wall surround and trim, replacement of the recessed cabinet door, refinish/repaint all walls and purchase of new shower doors and towel racks per the original contact. If we find a contractor to take on this job, it will likely cost more than the original JM cost due to the fact that the job now required removing materials already installed.For all of the reasons outlined above, we feel that a total refund is an appropriate and reasonable resolution to this matter.Regards,
*** ***

We would very much like to resolve this matter, however we can not accept the Owner's request for a reimbursement of over $17,which they have paid for the following reasons: $12,of this money was for products, all of which have been ordered and are non returnable, and half of which have already been installed in their first bathroomThe customers are only claiming a few of the product items (shower doors and towel barsapprox 10% of total product) are not what they originally selected, all the other products are correct and what they ordered (vanities, tops, fixtures, etc90%)Further, concessions have already been made regarding decorative strips in the shower which JM has absorbed (approx $1,800)Therefore, for the owner to request all of the money paid towards products which have been selected, ordered, and installed in the home is unreasonable.? Here is our settlement offer: JM will re-imburse all money paid towards the labor contract, $5,300, and have the remaining product which is currently sitting at our supplier warehouse delivered to the homeowner at no additional charge (even though there is a substantial balance due on the product over their $12,paid)This is a very reasonable offer, I hope the owners will consider it.?